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Security report for chargebee.com

Chargebee, Inc. · SaaS, Subscription Billing · United States

Low risk. 2 critical or high findings in GDPR outside view.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

The website demonstrates a generally solid technical security foundation with strong email security, SSL/TLS configurations, and network security posture. However, significant gaps exist in regulatory compliance and organizational security governance, notably under GDPR and NIS2 frameworks. The absence of a cookie policy and consent mechanisms exposes the business to compliance risks and potential legal penalties. Additionally, the lack of formal information security policies, incident response procedures, and vulnerability disclosure protocols indicates immature security management practices. Weaknesses in HTTP security headers and DNS configurations may increase the attack surface, but these are less critical compared to compliance and governance issues. Overall, while technical controls are mostly effective, the business must urgently address governance and compliance to reduce legal, reputational, and operational risks. Prioritizing these will strengthen the security posture and align with regulatory requirements, safeguarding long-term business continuity and trust.

Scanned

This is an earlier scan of chargebee.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
43/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching chargebee.com

This scan found 14 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
92
Security headers
75
Email security
100
DNS health
85
Network security
100
GDPR outside view
43
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Technical notes

Notes

Critical technical deficiencies include the absence of key security governance documents such as a security policy, incident response plan, and vulnerability disclosure policy, resulting in a low NIS2 score (25/100). From a compliance standpoint, the lack of a cookie policy and consent mechanism has led to a high GDPR risk score (43/100), exposing the business to regulatory scrutiny. Security header misconfigurations such as weak Strict-Transport-Security settings (short Max-Age and missing includeSubDomains) and missing Permissions-Policy and Referrer-Policy headers increase the risk of man-in-the-middle attacks and data leakage. DNS security is undermined by the lack of DNSSEC and CAA records, which can lead to domain spoofing or unauthorized certificate issuance. While SSL/TLS and email security are strong, these governance and configuration gaps represent high-impact vulnerabilities that may result in data breaches, regulatory fines, and damage to brand reputation if not addressed promptly.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 81/100Low25 findingsView report
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