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Security report for chargebee.com

Chargebee Inc. · Technology · United States

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

Chargebee Inc. is a well-established technology company specializing in subscription billing and revenue growth management software for SaaS and subscription-based businesses worldwide. Founded in 2011, it has grown into a large enterprise with a comprehensive platform that includes subscription billing, revenue recognition, accounts receivable management, and customer retention solutions. The company is recognized as a market leader with unicorn status and is backed by prominent investors. The website reflects a mature digital presence with professional design, clear navigation, and extensive business information. Technically, the website employs modern JavaScript frameworks such as Vue.js, integrates with multiple analytics and marketing tools, and enforces strong security practices including HTTPS and security headers. The site is fast, mobile-optimized, and SEO-friendly, indicating a high level of digital maturity. Privacy and cookie policies are present with consent mechanisms, supporting GDPR compliance. From a security perspective, the site demonstrates good practices but lacks publicly available security policy and incident response information. No vulnerabilities or exposed sensitive data were detected. The absence of WHOIS data is notable but does not detract significantly from the overall legitimacy given the strong business signals and external trust indicators. Overall, Chargebee presents a low-risk profile with a strong business and technical foundation. Strategic recommendations include publishing explicit security policies, incident response contacts, and vulnerability disclosure information to enhance transparency and trust further.

Scanned

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching chargebee.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
75
Email security
80
DNS health
85
Network security
100
GDPR outside view
70
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chargebee operates in the subscription billing and revenue management sector, targeting SaaS, subscription eCommerce, and membership service businesses. Its business model is SaaS-based, providing a comprehensive revenue growth management platform. The company has achieved unicorn status and expanded globally with offices in the US, India, Netherlands, and Australia. Its competitive advantages include a broad product suite, integrations with numerous payment gateways, and acquisitions that enhance its offerings. Chargebee's revenue streams come from subscription fees for its software products. The company maintains a strong partnership ecosystem and is recognized for its workplace culture. The website content and external references indicate a robust market position and ongoing growth trajectory.

Security posture

Chargebee's website enforces HTTPS and includes multiple security headers such as Content-Security-Policy, Strict-Transport-Security, and X-Frame-Options, reflecting a mature security posture. No exposed sensitive data or vulnerable libraries were identified in the HTML content. However, the site does not publicly disclose a dedicated security policy or incident response procedures, which are best practices for transparency and preparedness. There is no evidence of a vulnerability disclosure program or security.txt file. The company demonstrates compliance with privacy regulations through its privacy and cookie policies. Overall, the security posture is strong but could be improved by adding explicit security governance documentation and incident response contacts.

Recommendations

  1. Publish a dedicated security policy page outlining security governance and controls.
  2. Provide clear incident response contact information, such as a security@ or abuse@ email address.
  3. Implement and publicize a vulnerability disclosure program or security.txt file.
  4. Enhance transparency on data protection officer contact details to support GDPR compliance.
  5. Maintain and regularly update privacy and cookie policies with clear consent mechanisms.

Contact details published on the site

Addresses
Legal name
Chargebee Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chargebee Inc.
Description
Chargebee Inc. provides a revenue growth management platform for subscription-based businesses, including subscription billing, revenue recognition, customer retention, and accounts receivable management software. Founded in 2011, it serves SaaS, SaaS-like, subscription eCommerce, and membership services businesses worldwide.
Key services
Subscription billing software, Revenue recognition software, Accounts receivable management, Customer retention management
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Vue.js, Google Tag Manager, Consent Manager, Payment gateway integrations
Frameworks
Vue.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data in HTML
  • Secure forms with proper input fields

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Bing Ads
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Bing Ads
Tracking pixels
Consent Manager
Marketing tools
Visual Website Optimizer, Consent Manager
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong business presence with detailed company information and history
  3. Multiple social media and external trust signals present
  4. Good security posture with HTTPS and security headers
  5. Privacy and cookie policies are present with consent mechanisms
  6. No WHOIS data available, which is uncommon but not necessarily suspicious
  7. No explicit security policy or incident response contact published
  8. No vulnerability disclosure or security.txt found
  9. No adult or questionable content detected
Technical notes

Notes

The website is built using modern web technologies, primarily Vue.js, and integrates with multiple third-party analytics and marketing tools including Google Tag Manager, Bing Ads, and Consent Manager. The site is well-structured with comprehensive meta tags and JSON-LD structured data supporting SEO and rich search results. Performance is optimized with script deferral and preloading. Mobile responsiveness and accessibility are well addressed. No CMS was detected, suggesting a custom or headless architecture. Hosting provider details are not explicitly available. The technical infrastructure supports a fast, secure, and user-friendly experience with opportunities to enhance security transparency and incident management.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low21 findingsView report
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