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Security report for usersnap.com

Usersnap · Technology · N/a

Low risk. 5 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

76/100

Risk levelLow

0–100, higher is better. How it is calculated

Usersnap is a mature SaaS company founded in 2011, specializing in user feedback and product development platforms. It serves product teams, developers, and support teams by providing tools for visual feedback capture, in-app surveys, changelogs, and integrations with popular workflow tools. The company positions itself as a leading feedback platform trusted by over 10,000 companies, emphasizing user-centric product development and agile workflows. Technically, the website is built on modern web technologies including Webflow CMS, jQuery, and integrates multiple analytics and marketing tools such as Google Tag Manager, Amplitude, Mixpanel, Hotjar, and Visual Website Optimizer. Hosting is inferred to be on AWS, with good performance and excellent mobile optimization. The site implements GDPR-compliant privacy and cookie policies with consent mechanisms, reflecting a mature digital infrastructure. From a security perspective, Usersnap demonstrates a solid posture with HTTPS enforcement, SOC 2 compliance, and GDPR adherence. However, there are areas for improvement such as enabling DNSSEC, publishing a security.txt file, and enhancing security headers. No critical vulnerabilities or exposed sensitive data were detected, indicating a low risk profile. Overall, Usersnap presents a professional, trustworthy, and well-structured online presence with strong business credibility and technical maturity. Strategic recommendations include enhancing DNS security, formalizing vulnerability disclosure, and expanding incident response transparency to further strengthen trust and compliance.

Scanned

This is an earlier scan of usersnap.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

  4. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching usersnap.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
30
Email security
75
DNS health
90
Network security
100
GDPR outside view
85
Average
76

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Usersnap operates in the competitive SaaS market for user feedback and product management tools. Its competitive advantages include a comprehensive all-in-one platform combining visual feedback, surveys, changelogs, and deep integrations with popular tools like Jira, Slack, and Azure DevOps. The subscription-based business model targets medium-sized product teams and enterprises seeking to streamline feedback loops and improve product quality. The company shows growth indicators through customer testimonials, G2 badges, and a broad integration ecosystem. Strategic partnerships and an affiliate program support market expansion. The company maintains a consistent brand and professional content, reinforcing its market position as a trusted feedback platform.

Security posture

Usersnap exhibits a mature security posture with HTTPS enforced site-wide, SOC 2 compliance, and GDPR adherence. The presence of cookie consent banners and privacy policies indicates good privacy practices. However, the absence of DNSSEC and a security.txt file suggests room for improvement in DNS security and vulnerability disclosure transparency. No exposed sensitive data or vulnerable libraries were detected. Incident response contact information is not explicitly provided, which could impact rapid response capabilities. Overall, the security culture appears strong but could benefit from formalizing incident response and enhancing DNS security measures.

Recommendations

  1. Enable DNSSEC to protect against DNS spoofing and improve domain security.
  2. Publish a security.txt file to facilitate responsible vulnerability disclosure.
  3. Add explicit incident response contact channels such as security@ or abuse@ emails.
  4. Implement additional security headers like Content-Security-Policy and Strict-Transport-Security.
  5. Continue regular security audits and maintain transparency with customers regarding security practices.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Usersnap
Description
A user feedback and product development platform designed for high-productivity product teams. Collect screen capture issues, in-app surveys, new feature ideas, and promote releases.
Key services
Visual feedback capture, In-app surveys, Product changelog and announcements, User feedback management, Integrations with popular tools
Content quality
excellent
Branding
consistent

Technology

Stack
jQuery, Webflow, Google Tag Manager, Amplitude Analytics, Mixpanel, Hotjar, Visual Website Optimizer (VWO), Intercom, Usersnap widget
Frameworks
Webflow CMS
Platforms
AWS (inferred from AWS DNS servers)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • SOC 2 compliance
  • GDPR compliance
  • Cookie consent banner implemented
  • No exposed sensitive data found

Analytics and tracking

Services
Google Analytics (via GTM), Amplitude, Mixpanel, Hotjar, Visual Website Optimizer
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
G2 Crowd, Amplitude, Mixpanel, Hotjar, Visual Website Optimizer
Marketing tools
Intercom, Rewardful
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive features.
  2. Strong focus on user feedback and product development lifecycle.
  3. Multiple integrations with popular tools enhance workflow.
  4. Good use of modern web technologies and analytics.
  5. Comprehensive privacy and cookie policies with consent mechanisms.
  6. No direct company emails or phone numbers found; contact via forms.
  7. SOC 2 compliance mentioned, indicating good security posture.
  8. No explicit incident response or vulnerability disclosure information found.
  9. No DNSSEC enabled, which could be improved.
  10. Affiliate program and marketing tools are actively used.
Technical notes

Notes

The website leverages a modern technology stack including Webflow CMS, jQuery, and multiple analytics and marketing tools such as Amplitude, Mixpanel, Hotjar, and Visual Website Optimizer. Hosting is on AWS, inferred from DNS nameservers. The site demonstrates fast performance, excellent mobile responsiveness, and good accessibility features. SEO is well implemented with proper meta tags and structured data (JSON-LD). The use of multiple third-party scripts for analytics and marketing is extensive but managed with consent mechanisms. Technical risks are minimal, with opportunities to improve DNS security and security header implementation to reduce attack surface.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 82/100 +5Low21 findingsView report
  2. 77/100 +16Low23 findingsView report
  3. 61/100Medium23 findingsView report
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