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Security report for usersnap.com

Usersnap · Technology · N/a

Low risk. 3 critical or high findings in GDPR outside view, Email security and 1 other check.

Security score

82/100

Risk levelLow

0–100, higher is better. How it is calculated

Usersnap is a mature SaaS company founded in 2011, specializing in user feedback and product development platforms. It serves product teams, developers, and customer support teams by providing tools for visual feedback capture, in-app surveys, changelogs, and integrations with popular workflow tools. The company positions itself as a market leader with over 10,000 customers including reputable brands. The website reflects a professional and well-branded presence with excellent content quality and user experience. Technically, the website is built on Webflow CMS and hosted on AWS infrastructure, leveraging modern analytics and marketing technologies such as Amplitude, Mixpanel, Hotjar, and Google Tag Manager. The site is mobile-optimized, fast, and SEO-friendly, demonstrating a high level of digital maturity. From a security perspective, the site enforces HTTPS, uses domain status protections, and implements cookie consent mechanisms. While explicit security headers are not fully visible in the HTML, the overall posture is strong with no exposed sensitive data or vulnerabilities detected. The WHOIS data confirms domain legitimacy and consistency with the business claims. Overall, Usersnap presents a low-risk profile with strong business credibility, good privacy compliance, and a secure technical foundation. Strategic recommendations include enabling DNSSEC, publishing an incident response contact, and enhancing security headers to further strengthen security posture.

Scanned

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching usersnap.com

This scan found 15 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
60
Email security
75
DNS health
90
Network security
100
GDPR outside view
85
Average
82

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Usersnap operates in the competitive user feedback and product management SaaS market, targeting medium-sized to large product teams and enterprises. Its competitive advantages include a comprehensive all-in-one platform combining visual feedback, surveys, changelogs, and deep integrations with popular tools like Jira, Slack, and Azure DevOps. The company leverages customer testimonials and G2 badges to build trust and credibility. Revenue streams are subscription-based with tiered pricing. The partnership ecosystem includes integrations with major workflow and communication platforms. Growth indicators include a large customer base and continuous feature expansion. The company maintains a professional online presence with clear calls to action for demos and signups.

Security posture

Usersnap demonstrates a mature security posture with HTTPS enforced and domain registration protections in place. The website uses cookie consent banners aligned with GDPR compliance. No direct incident response contacts or security.txt files were found, which is a minor gap. The use of multiple third-party analytics and marketing tools is extensive but appears managed with privacy considerations. No vulnerabilities or exposed sensitive data were detected in the HTML content. Security headers are not explicitly visible but likely configured at the server level. Overall, the security maturity is good but could be improved by publishing explicit incident response information and enabling DNSSEC.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Publish a security.txt file or dedicated incident response contact page to facilitate vulnerability reporting.
  3. Explicitly implement and verify security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  4. Regularly audit third-party scripts and tracking tools to ensure privacy compliance and minimize attack surface.
  5. Maintain and communicate clear data retention policies and privacy practices to enhance user trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Usersnap
Description
A user feedback and product development platform designed for high-productivity product teams. Collect screen capture issues, in-app surveys, new feature ideas, and promote releases.
Key services
Visual feedback capture, In-app surveys, Product changelog and announcements, User feedback management, Integrations with popular tools
Content quality
excellent
Branding
consistent

Technology

Stack
jQuery, Webflow CMS, Google Tag Manager, Amplitude Analytics, Mixpanel, Hotjar, Visual Website Optimizer (VWO), Usersnap Widget, Intercom, GlowCookies
Frameworks
Webflow
Platforms
AWS (inferred from AWS DNS servers)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of clientDeleteProhibited and other domain status flags to prevent unauthorized changes
  • Cookie consent banner implemented
  • No exposed sensitive data in HTML
  • Use of security and privacy pages

Analytics and tracking

Services
Amplitude, Mixpanel, Google Analytics (via GTM), Hotjar, Visual Website Optimizer
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
G2 Crowd, Hotjar, Amplitude, Mixpanel, LinkedIn Insight, Visual Website Optimizer (VWO), Intercom
Marketing tools
Intercom, Mixpanel, Amplitude, Hotjar, Visual Website Optimizer
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Strong presence of user feedback and product development tools.
  3. Comprehensive integration ecosystem with popular platforms.
  4. Good privacy and cookie compliance with consent mechanisms.
  5. Use of multiple analytics and marketing tools indicating mature digital marketing.
  6. No exposed sensitive data or security misconfigurations detected.
  7. Domain WHOIS data supports legitimacy and business maturity.
Technical notes

Notes

The website is built using Webflow CMS and hosted on AWS infrastructure, ensuring scalability and reliability. It employs a modern tech stack including jQuery, Google Tag Manager, Amplitude, Mixpanel, Hotjar, Visual Website Optimizer, and Intercom for analytics, marketing, and user engagement. The site is mobile-optimized with responsive design and fast loading times. SEO best practices are followed with proper meta tags and structured data (JSON-LD). The use of multiple integrations and affiliate tracking scripts indicates a mature digital marketing strategy. Technical risks are minimal, with opportunities to improve DNS security and security header configurations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 77/100 +1Low23 findingsView report
  2. 76/100 +15Low24 findingsView report
  3. 61/100Medium23 findingsView report
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