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Security report for usersnap.com

Usersnap · Technology · N/a

Low risk. 5 critical or high findings in GDPR outside view, Email security and 1 other check.

Security score

77/100

Risk levelLow

0–100, higher is better. How it is calculated

Usersnap is a mature SaaS company founded in 2011, specializing in user feedback and product development platforms. It serves product teams, developers, and support teams by providing tools for visual feedback capture, in-app surveys, and product announcements. The company is positioned as a leading solution with over 10,000 customers and integrates with major platforms like Jira, Slack, and Azure DevOps. The website reflects a professional and consistent brand with excellent content quality and user experience. Technically, the website is built on Webflow and hosted on AWS infrastructure, leveraging modern analytics and marketing tools such as Amplitude, Mixpanel, Hotjar, and Visual Website Optimizer. The site is mobile-optimized, fast, and SEO-friendly. Security posture is good with HTTPS enforced and no exposed sensitive data, though improvements like enabling DNSSEC and adding explicit security headers are recommended. Privacy compliance is strong with clear privacy and cookie policies and GDPR adherence. However, incident response and vulnerability disclosure information are not explicitly provided, which could be enhanced to improve trust. Overall, the domain registration data supports the legitimacy and maturity of the business. The website is safe for general audiences, contains no adult or questionable content, and demonstrates a high level of professionalism and trustworthiness.

Scanned

This is an earlier scan of usersnap.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      SSL Certificate Expires Soon

      SSL certificate expires in 27 days

      What to do: Renew SSL certificate before expiration

      • NIS2 21(2)(h)
      • IR 2024/2690 9.2(c): Implementing Regulation (EU) 2024/2690, Annex point 9.2(c): Cryptography
      • NIST SC-17: NIST SP 800-53 Rev. 5 SC-17: Public Key Infrastructure Certificates

Need hands-on remediation? Email guard@offseq.com

Keep watching usersnap.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
60
Email security
75
DNS health
90
Network security
100
GDPR outside view
70
Average
77

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Usersnap operates in the competitive user feedback SaaS market, targeting product and development teams seeking to streamline feedback collection and analysis. Its competitive advantages include comprehensive visual feedback tools, seamless integrations with popular workflow platforms, and a focus on the entire product development lifecycle. The business model is subscription-based SaaS, generating revenue from tiered plans tailored to team size and feature needs. The company shows strong growth indicators with a large customer base and active marketing efforts. Partnerships with platforms like Jira and Slack enhance its ecosystem and market reach. Strategic observations suggest continued investment in integrations, security enhancements, and customer support will sustain growth and market position.

Security posture

Usersnap demonstrates a mature security posture with HTTPS enforced site-wide, no visible exposure of sensitive data, and compliance with GDPR and SOC 2 standards. The use of secure cookies and encryption is implied. However, the absence of DNSSEC and some common security headers like Content-Security-Policy and X-Frame-Options indicates room for improvement. No vulnerability disclosure or incident response contacts are published, which could hinder rapid response to security incidents. The extensive use of third-party analytics and marketing scripts increases the attack surface but appears managed. Overall, the security maturity is good but would benefit from formalized vulnerability management and enhanced DNS security.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  2. Implement and publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  3. Add explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to harden the web application.
  4. Provide clear incident response contact information to improve transparency and readiness.
  5. Regularly review third-party scripts and dependencies to minimize security risks and ensure compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Usersnap
Description
A user feedback and product development platform designed for high-productivity product teams. Collect screen capture issues, in-app surveys, new feature ideas, and promote releases.
Key services
Visual feedback capture, In-app surveys, User feedback management, Product changelog and announcements, Integrations with popular tools
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Amplitude Analytics, Mixpanel, Hotjar, Visual Website Optimizer (VWO), Intercom, Usersnap widget, jQuery, js-cookie
Frameworks
Webflow (CMS and site builder)
Platforms
AWS (DNS via AWS Route 53)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of secure cookies (js-cookie library)
  • GDPR compliance
  • SOC 2 compliant data hosting center mentioned

Analytics and tracking

Services
Amplitude, Mixpanel, Google Analytics (via GTM), Hotjar, Visual Website Optimizer
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
G2 Crowd tracking, Amplitude, Mixpanel, Hotjar, Visual Website Optimizer
Marketing tools
Intercom, Amplitude, Mixpanel, Hotjar, Visual Website Optimizer
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking mechanisms.
  2. Strong focus on user feedback and product development lifecycle.
  3. Multiple integrations with popular tools enhance workflow compatibility.
  4. Professional design and consistent branding throughout.
  5. Use of multiple analytics and marketing tools indicates mature digital marketing.
  6. Security practices are good but could be improved with additional headers and DNSSEC.
  7. No direct company contact emails or phone numbers found; contact is via forms.
  8. Privacy and cookie policies are present and GDPR compliant.
  9. No explicit incident response or vulnerability disclosure information found.
Technical notes

Notes

The website leverages a modern technology stack including Webflow CMS, AWS hosting, and multiple analytics and marketing tools such as Amplitude, Mixpanel, Hotjar, and Visual Website Optimizer. The site is well-optimized for performance and mobile devices, with clean HTML and CSS. The use of Google Tag Manager and Intercom indicates advanced marketing and customer engagement capabilities. Technical debt appears low, but the site could benefit from additional security headers and DNSSEC. The integration ecosystem is robust, supporting seamless workflow connectivity. Overall, the technical infrastructure supports a scalable and secure SaaS platform.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 82/100 +6Low21 findingsView report
  2. 76/100 +15Low24 findingsView report
  3. 61/100Medium23 findingsView report
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