Security report for smartsurvey.co.uk

SmartSurvey · Technology · United Kingdom

High risk. 16 critical or high findings in Network security, Security headers and 1 other check.

Security score

49/100

Risk levelHigh

0–100, higher is better. How it is calculated

SmartSurvey is a UK-based enterprise providing advanced online survey software and feedback solutions. Positioned as the UK's leading feedback platform, it serves a broad range of customers including enterprises, public sector organizations, and non-profits. The company offers a comprehensive suite of services including survey creation, AI-powered text and sentiment analysis, dashboards, integrations, and managed services. Their business model is SaaS-based with tiered subscription plans catering to various customer needs. The website reflects a mature digital presence with excellent content quality, clear navigation, and strong branding consistency. Technically, the website leverages modern web technologies such as Webflow CMS, Google Analytics, Facebook Pixel, and LinkedIn Insight Tag, ensuring robust analytics and marketing capabilities. The site is mobile-optimized and performs well, with good accessibility and SEO practices. Security posture is strong, with HTTPS enforced, ISO27001 certification, and compliance with GDPR, HIPAA, and CCPA. Cookie consent mechanisms and privacy policies are comprehensive, supporting privacy compliance. No blocking or WAF challenges were detected, allowing full content access and analysis. The WHOIS lookup failed due to querying the subdomain rather than the registered domain, but this does not detract from the legitimacy of the business as evidenced by the website content and trust signals. Overall, SmartSurvey demonstrates a high level of professionalism, security, and compliance suitable for enterprise customers. Strategic recommendations include enhancing security header visibility, publishing an incident response contact, and adding a vulnerability disclosure policy to further strengthen trust and security posture.

Scanned

This is an earlier scan of smartsurvey.co.uk. View the latest report

NIS2 and GDPR posture

GDPR outside view: 65/ 100 · Medium
Checks completed: 7of 7

NIS2 Art. 21(2)

(a) Risk analysis and security policies: Not visible from outside
(b) Incident handling: One indicator
(c) Business continuity, backups and crisis management: Not visible from outside
(d) Supply chain security: Not visible from outside
(e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
(f) Assessing the effectiveness of security measures: Not visible from outside
(g) Cyber hygiene and security training: Not visible from outside
(h) Cryptography and encryption: Partly checked
(i) HR security, access control and asset management: One indicator
(j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

16 findings rated critical or high. Fix these first.

Network security
Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.
- Critical
  Critical Service Exposed: Telnet
  Port 23 (Telnet) is publicly accessible - Telnet - Unencrypted remote access
  What to do: Immediately restrict access to Telnet using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: SMB
  Port 445 (SMB) is publicly accessible - SMB - Windows file sharing, high risk
  What to do: Immediately restrict access to SMB using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: MSSQL
  Port 1433 (MSSQL) is publicly accessible - MSSQL - Database server
  What to do: Immediately restrict access to MSSQL using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: Oracle
  Port 1521 (Oracle) is publicly accessible - Oracle - Database server
  What to do: Immediately restrict access to Oracle using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: MySQL
  Port 3306 (MySQL) is publicly accessible - MySQL - Database server
  What to do: Immediately restrict access to MySQL using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: RDP
  Port 3389 (RDP) is publicly accessible - RDP - Remote Desktop, prime ransomware target
  What to do: Immediately restrict access to RDP using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: PostgreSQL
  Port 5432 (PostgreSQL) is publicly accessible - PostgreSQL - Database server
  What to do: Immediately restrict access to PostgreSQL using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: Redis
  Port 6379 (Redis) is publicly accessible - Redis - In-memory database
  What to do: Immediately restrict access to Redis using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: MongoDB
  Port 27017 (MongoDB) is publicly accessible - MongoDB - NoSQL database
  What to do: Immediately restrict access to MongoDB using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
  High-Risk Service Exposed: FTP
  Port 21 (FTP) is publicly accessible - FTP - Often unencrypted file transfer
  What to do: Consider restricting access to FTP or implementing strong authentication
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
  High-Risk Service Exposed: RPC
  Port 135 (RPC) is publicly accessible - RPC - Windows RPC endpoint
  What to do: Consider restricting access to RPC or implementing strong authentication
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
  High-Risk Service Exposed: NetBIOS
  Port 139 (NetBIOS) is publicly accessible - NetBIOS - Windows file sharing
  What to do: Consider restricting access to NetBIOS or implementing strong authentication
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
  High-Risk Service Exposed: Elasticsearch
  Port 9200 (Elasticsearch) is publicly accessible - Elasticsearch - Search engine
  What to do: Consider restricting access to Elasticsearch or implementing strong authentication
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
Security headers
Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.
- High
  Missing Content-Security-Policy header
  Controls resources the browser is allowed to load
  What to do: Implement a Content-Security-Policy appropriate for your application
  References
  - ASVS V3.4.3
  - OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
GDPR outside view
These are the privacy signals visitors and data protection authorities look for under GDPR.
- High
  No Cookie Policy found
  GDPR requires clear information about cookie usage
  What to do: Add a dedicated cookie policy explaining cookie usage and purposes
  References
  - ePrivacy Art. 5(3)
- High
  No Cookie Consent Banner found
  GDPR requires explicit consent for non-essential cookies
  What to do: Implement a cookie consent banner that appears on first visit
  References
  - GDPR Art. 7
  - ePrivacy Art. 5(3)
  - NIST PT-4: NIST SP 800-53 Rev. 5 PT-4: Consent

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS: 100
Security headers: 75
Email security: 80
DNS health: 75
Network security: 0
GDPR outside view: 65
Average: 66
After the cap: 49

Not counted

NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

The certificate is not trusted by browsers
The website is not served over HTTPS
A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
The page loads a script from a compromised source
The domain registration has expired
SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

Critical0–25
High26–49
Medium50–75
Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention smartsurvey.co.uk, from OffSeq Breach.

Total records: 4,602
Employees: 0
Customers: 4,602
Third parties: 0
Weak passwords: 11%

7 subdomains affected

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

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Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

SmartSurvey holds a strong market position in the UK as a leading survey and feedback platform, trusted by over 600,000 customers including government and major brands. Its competitive advantages include AI-powered analysis, enterprise-grade security, and a comprehensive feature set tailored for various industries and functions. The SaaS subscription model with multiple plans allows scalability and affordability. The company targets business customers needing reliable, secure, and compliant survey solutions. Growth indicators include multi-award recognition and a broad partner ecosystem. The website content and structure reflect a mature and well-resourced organization with a clear focus on customer success and data-driven decision making.

Security posture

The website and company demonstrate a mature security posture with ISO27001 certification, FSQS accreditation, and compliance with GDPR, HIPAA, and CCPA. HTTPS is enforced site-wide, and cookie consent mechanisms are implemented. No exposed sensitive data or vulnerable libraries were detected. However, explicit security headers like Content-Security-Policy and X-Frame-Options were not visibly confirmed and should be verified. Incident response contact information and vulnerability disclosure policies are not publicly found, representing areas for improvement. Overall, the security culture appears strong with a focus on UK data hosting and enterprise-grade protections.

Recommendations

Verify and explicitly implement security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
Publish a dedicated incident response or security contact page to facilitate vulnerability reporting and incident management.
Implement and publicize a vulnerability disclosure policy or security.txt file to encourage responsible disclosure.
Maintain and regularly update cookie consent and privacy compliance mechanisms in line with evolving regulations.
Continue to enhance transparency around data protection officer contact and data retention policies.

Contact details published on the site

Addresses

Basepoint Business Centre, Oakfield Close, Tewkesbury, GL20 8SD, United Kingdom (map, opens in a new tab)

Legal name

SmartSurvey

Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company: SmartSurvey
Description: SmartSurvey is a UK-based provider of digital survey solutions. Our customers trust our user-friendly yet advanced online survey software to gather the information they need to make smart decisions. All our solutions are GDPR compliant, built for enterprise but affordable for everyone and are backed with exceptional support and secure UK data storage.
Key services: Online survey software, Enterprise survey solutions, Consumer panels, Managed services, AI-powered text and sentiment analysis, Dashboards and reporting, Integrations and API
Content quality: excellent
Branding: consistent

Technology

Stack: Google Analytics, Google Tag Manager, Facebook Pixel, LinkedIn Insight Tag, jQuery 3.5.1, GSAP animation library, Webflow CMS and hosting, Cookiefirst consent management
Frameworks: Webflow CMS
Platforms: Webflow hosting
Performance: fast
Mobile: excellent
Accessibility: good
SEO: good

Security

Observed score

90/100

Good practices seen

HTTPS enforced
Cookie consent banner with granular controls
ISO27001 certified
GDPR, HIPAA, CCPA compliance stated
No exposed sensitive data in HTML
Use of security-focused third party scripts

Analytics and tracking

Services: Google Analytics, Facebook Pixel, LinkedIn Insight Tag
Tracking level: moderate
Privacy practices: good

Advertising

Tracking pixels: Facebook Pixel, LinkedIn Insight Tag
Marketing tools: Cookiefirst Consent Management
Transparency: good

Site quality

Design: excellent
User experience: excellent
Content relevance: excellent
Navigation: excellent
Professionalism: excellent
Trustworthiness: high

Key observations

Website is fully accessible with rich content and no blocking detected
Strong UK-based branding and compliance focus
Comprehensive privacy, security, and cookie policies present
Use of modern web technologies and analytics tools
Clear business contact information and social media presence
No signs of phishing, malware, or suspicious behavior
WHOIS data unavailable due to query on subdomain, not domain

Technical notes

Notes

The website is built on the Webflow CMS platform, utilizing modern JavaScript libraries including jQuery and GSAP for animations. It integrates multiple analytics and marketing tools such as Google Analytics, Google Tag Manager, Facebook Pixel, and LinkedIn Insight Tag. The site is well-optimized for performance and mobile responsiveness, with good SEO and accessibility features. Hosting appears to be via Webflow's managed infrastructure, likely backed by AWS. The technical implementation reflects a modern, scalable, and maintainable architecture suitable for enterprise-grade SaaS offerings.

Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

OWASP Top 10:2025 (opens in a new tab)2025 (membership per CWE 4.20) · CC BY-SA 4.0
OWASP ASVS (opens in a new tab)5.0.0 · CC BY-SA 4.0
OWASP Web Security Testing Guide (opens in a new tab)latest (checklist.json, master) · CC BY-SA 4.0
OWASP Secure Headers Project (opens in a new tab)2026-10-18 · Apache-2.0
Mozilla Server Side TLS (intermediate) (opens in a new tab)6.0 · MPL-2.0
NIST SP 800-53 Rev. 5 (OSCAL catalog) (opens in a new tab)5.2.0 · Public domain (US Government work)
Directive (EU) 2022/2555 (NIS2) (opens in a new tab)OJ L 333, 27.12.2022 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
Commission Implementing Regulation (EU) 2024/2690 (opens in a new tab)OJ L, 18.10.2024 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
Regulation (EU) 2016/679 (GDPR) (opens in a new tab)OJ L 119, 4.5.2016 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
Directive 2002/58/EC (ePrivacy), consolidated (opens in a new tab)19.12.2009 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
RFC Editor metadata (opens in a new tab)per-RFC (obsolete RFCs rejected) · IETF Trust Legal Provisions (metadata only)
NIST CSRC, W3C TR, IETF Datatracker, EDPB, EUR-Lex CELLAR and gesetze-bayern.de (opens in a new tab)per document · Titles and links only
W3C WCAG 2.2 (opens in a new tab)W3C Recommendation (wcag.json) · W3C Software and Document License
Directive (EU) 2019/882 (European Accessibility Act) (opens in a new tab)OJ L 151, 7.6.2019 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
Directive (EU) 2016/2102 (Web Accessibility Directive) (opens in a new tab)OJ L 327, 2.12.2016 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)

Retrieved 2026-10-25

Earlier scans of this domain

9 Oct 202549/100High35 findingsView report
16 Jul 202549/100High34 findingsView report

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Priority findings

Network security

Critical Service Exposed: Telnet

Critical Service Exposed: SMB

Critical Service Exposed: MSSQL

Critical Service Exposed: Oracle

Critical Service Exposed: MySQL

Critical Service Exposed: RDP

Critical Service Exposed: PostgreSQL

Critical Service Exposed: Redis

Critical Service Exposed: MongoDB

High-Risk Service Exposed: FTP

High-Risk Service Exposed: RPC

High-Risk Service Exposed: NetBIOS

High-Risk Service Exposed: Elasticsearch

Security headers

Missing Content-Security-Policy header

GDPR outside view

No Cookie Policy found

No Cookie Consent Banner found

Keep watching smartsurvey.co.uk

Daily monitoring

Full report

Results by check

Security headers, 3 findings, score 75/100

SSL/TLS, 1 finding, score 100/100

Email security, 4 findings, score 80/100

DNS health, 3 findings, score 75/100

Network security, 14 findings, score 0/100

GDPR outside view, 3 findings, score 65/100

NIS2 outside view, Earlier method, rescan for details · not counted in the security score–