Security report for smartsurvey.co.uk

Name: Dark-web exposure summary for smartsurvey.co.uk
Creator: OffSeq Breach

SmartSurvey · Technology · United Kingdom

High risk. 16 critical or high findings in Network security, Security headers and 1 other check.

Security score

49/100

Risk levelHigh

0–100, higher is better. How it is calculated

SmartSurvey is a UK-based technology company specializing in online survey software and digital feedback solutions. Positioned as the UK's leading feedback platform, it serves a broad audience including enterprises, SMEs, public sector organizations, and non-profits. The company offers a SaaS model with tiered subscription plans, providing advanced survey creation, distribution, and AI-powered analysis tools. Their market position is reinforced by strong trust signals such as ISO27001 certification, FSQS accreditation, and a high SecurityScorecard rating. The website reflects a professional brand with comprehensive content and clear navigation.

Scanned

NIS2 and GDPR posture

GDPR outside view: 65/ 100 · Medium
Checks completed: 7of 7

NIS2 Art. 21(2)

(a) Risk analysis and security policies: Not visible from outside
(b) Incident handling: One indicator
(c) Business continuity, backups and crisis management: Not visible from outside
(d) Supply chain security: Not visible from outside
(e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
(f) Assessing the effectiveness of security measures: Not visible from outside
(g) Cyber hygiene and security training: Not visible from outside
(h) Cryptography and encryption: Partly checked
(i) HR security, access control and asset management: One indicator
(j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

16 findings rated critical or high. Fix these first.

Network security
Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.
- Critical
  Critical Service Exposed: Telnet
  Port 23 (Telnet) is publicly accessible - Telnet - Unencrypted remote access
  What to do: Immediately restrict access to Telnet using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: SMB
  Port 445 (SMB) is publicly accessible - SMB - Windows file sharing, high risk
  What to do: Immediately restrict access to SMB using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: MSSQL
  Port 1433 (MSSQL) is publicly accessible - MSSQL - Database server
  What to do: Immediately restrict access to MSSQL using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: Oracle
  Port 1521 (Oracle) is publicly accessible - Oracle - Database server
  What to do: Immediately restrict access to Oracle using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: MySQL
  Port 3306 (MySQL) is publicly accessible - MySQL - Database server
  What to do: Immediately restrict access to MySQL using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: RDP
  Port 3389 (RDP) is publicly accessible - RDP - Remote Desktop, prime ransomware target
  What to do: Immediately restrict access to RDP using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: PostgreSQL
  Port 5432 (PostgreSQL) is publicly accessible - PostgreSQL - Database server
  What to do: Immediately restrict access to PostgreSQL using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: Redis
  Port 6379 (Redis) is publicly accessible - Redis - In-memory database
  What to do: Immediately restrict access to Redis using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- Critical
  Critical Service Exposed: MongoDB
  Port 27017 (MongoDB) is publicly accessible - MongoDB - NoSQL database
  What to do: Immediately restrict access to MongoDB using firewall or VPN
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
  High-Risk Service Exposed: FTP
  Port 21 (FTP) is publicly accessible - FTP - Often unencrypted file transfer
  What to do: Consider restricting access to FTP or implementing strong authentication
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
  High-Risk Service Exposed: RPC
  Port 135 (RPC) is publicly accessible - RPC - Windows RPC endpoint
  What to do: Consider restricting access to RPC or implementing strong authentication
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
  High-Risk Service Exposed: NetBIOS
  Port 139 (NetBIOS) is publicly accessible - NetBIOS - Windows file sharing
  What to do: Consider restricting access to NetBIOS or implementing strong authentication
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
- High
  High-Risk Service Exposed: Elasticsearch
  Port 9200 (Elasticsearch) is publicly accessible - Elasticsearch - Search engine
  What to do: Consider restricting access to Elasticsearch or implementing strong authentication
  References
  - NIS2 21(2)(e)
  - IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
  - NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
  - NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection
Security headers
Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.
- High
  Missing Content-Security-Policy header
  Controls resources the browser is allowed to load
  What to do: Implement a Content-Security-Policy appropriate for your application
  References
  - ASVS V3.4.3
  - OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
GDPR outside view
These are the privacy signals visitors and data protection authorities look for under GDPR.
- High
  No Cookie Policy found
  GDPR requires clear information about cookie usage
  What to do: Add a dedicated cookie policy explaining cookie usage and purposes
  References
  - ePrivacy Art. 5(3)
- High
  No Cookie Consent Banner found
  GDPR requires explicit consent for non-essential cookies
  What to do: Implement a cookie consent banner that appears on first visit
  References
  - GDPR Art. 7
  - ePrivacy Art. 5(3)
  - NIST PT-4: NIST SP 800-53 Rev. 5 PT-4: Consent

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS: 95
Security headers: 75
Email security: 80
DNS health: 75
Network security: 0
GDPR outside view: 65
Average: 65
After the cap: 49

Not counted

NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

The certificate is not trusted by browsers
The website is not served over HTTPS
A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
The page loads a script from a compromised source
The domain registration has expired
SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

Critical0–25
High26–49
Medium50–75
Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention smartsurvey.co.uk, from OffSeq Breach.

Total records: 4,602
Employees: 0
Customers: 4,602
Third parties: 0
Weak passwords: 11%

7 subdomains affected

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

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Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

SmartSurvey operates in the technology sector with a focus on survey and feedback solutions. Its competitive advantages include a user-friendly yet advanced platform, strong compliance with GDPR, HIPAA, and CCPA, and a UK-based secure data hosting environment. Revenue streams likely derive from subscription plans and managed services. The company targets diverse sectors such as government, financial services, healthcare, education, and retail. Strategic partnerships and integrations with CRM and helpdesk systems enhance its ecosystem. The presence of consumer panels and managed services indicates a broad service offering beyond software alone.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, cookie consent mechanisms, and adherence to multiple compliance frameworks including ISO27001, GDPR, HIPAA, and CCPA. Certifications and accreditations bolster trust. However, explicit security headers are not fully confirmed in the HTML, and no public vulnerability disclosure or incident response contacts are found. The use of third-party analytics and marketing scripts is balanced with privacy controls. Overall, the security practices align well with enterprise expectations, though transparency could be improved with published security policies and disclosures.

Recommendations

Implement and explicitly declare security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to enhance browser security.
Publish a vulnerability disclosure policy or security.txt file to improve transparency and encourage responsible reporting.
Provide clear incident response contact information on the website to facilitate security communication.
Regularly review and audit third-party scripts and integrations to mitigate supply chain risks.
Enhance accessibility compliance to achieve an excellent rating, ensuring inclusivity for all users.

Contact details published on the site

Addresses

Basepoint Business Centre, Oakfield Close, Tewkesbury, GL20 8SD, United Kingdom (map, opens in a new tab)

Legal name

SmartSurvey

Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company: SmartSurvey
Description: SmartSurvey is a UK-based provider of digital survey solutions. Our customers trust our user-friendly yet advanced online survey software to gather the information they need to make smart decisions. All our solutions are GDPR compliant, built for enterprise but affordable for everyone and are backed with exceptional support and secure UK data storage.
Key services: Online survey software, Questionnaire builder, Survey distribution via email, SMS, web embed, popups, AI-powered text and sentiment analysis, Dashboards and reporting, Managed services and consumer panels
Content quality: excellent
Branding: consistent

Technology

Stack: Google Analytics, Google Tag Manager, Facebook Pixel, LinkedIn Insight Tag, Ahrefs Analytics, jQuery, GSAP (GreenSock Animation Platform), Webflow CMS
Platforms: Webflow
Performance: fast
Mobile: excellent
Accessibility: good
SEO: good

Security

Observed score

85/100

Good practices seen

HTTPS enforced
GDPR compliance
Cookie consent banner implemented
ISO27001 certified
FSQS accredited
No exposed sensitive data in HTML
Secure forms with HubSpot integration

Analytics and tracking

Services: Google Analytics, Ahrefs Analytics, Facebook Pixel, LinkedIn Insight Tag
Tracking level: moderate
Privacy practices: good

Advertising

Ad networks: Facebook Ads
Tracking pixels: Facebook Pixel, LinkedIn Insight Tag, Ahrefs Analytics
Marketing tools: CookieFirst Consent Management
Transparency: good

Site quality

Design: excellent
User experience: excellent
Content relevance: excellent
Navigation: excellent
Professionalism: excellent
Trustworthiness: high

Key observations

Website is fully accessible with no blocking or WAF challenges
Content is comprehensive, well-structured, and professionally presented
Strong emphasis on security and compliance with GDPR, HIPAA, CCPA
Multiple trust signals including certifications and customer testimonials
Use of modern web technologies and analytics tools
Clear contact information and multiple communication channels
Cookie consent and privacy policies are prominently implemented
No signs of suspicious or malicious content

Technical notes

Notes

The website is built on the Webflow CMS platform, leveraging modern JavaScript libraries such as jQuery and GSAP for animations and interactivity. It integrates multiple analytics and marketing tools including Google Analytics, Facebook Pixel, LinkedIn Insight Tag, and Ahrefs Analytics. Hosting is via Amazon CloudFront CDN, contributing to fast performance and global availability. The site is mobile-optimized with responsive design and good accessibility features. Meta tags and structured data are well implemented, supporting SEO and rich search results. Technical debt appears low, with opportunities to enhance security headers and accessibility standards.

Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

OWASP Top 10:2025 (opens in a new tab)2025 (membership per CWE 4.20) · CC BY-SA 4.0
OWASP ASVS (opens in a new tab)5.0.0 · CC BY-SA 4.0
OWASP Web Security Testing Guide (opens in a new tab)latest (checklist.json, master) · CC BY-SA 4.0
OWASP Secure Headers Project (opens in a new tab)2026-10-18 · Apache-2.0
Mozilla Server Side TLS (intermediate) (opens in a new tab)6.0 · MPL-2.0
NIST SP 800-53 Rev. 5 (OSCAL catalog) (opens in a new tab)5.2.0 · Public domain (US Government work)
Directive (EU) 2022/2555 (NIS2) (opens in a new tab)OJ L 333, 27.12.2022 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
Commission Implementing Regulation (EU) 2024/2690 (opens in a new tab)OJ L, 18.10.2024 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
Regulation (EU) 2016/679 (GDPR) (opens in a new tab)OJ L 119, 4.5.2016 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
Directive 2002/58/EC (ePrivacy), consolidated (opens in a new tab)19.12.2009 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
RFC Editor metadata (opens in a new tab)per-RFC (obsolete RFCs rejected) · IETF Trust Legal Provisions (metadata only)
NIST CSRC, W3C TR, IETF Datatracker, EDPB, EUR-Lex CELLAR and gesetze-bayern.de (opens in a new tab)per document · Titles and links only
W3C WCAG 2.2 (opens in a new tab)W3C Recommendation (wcag.json) · W3C Software and Document License
Directive (EU) 2019/882 (European Accessibility Act) (opens in a new tab)OJ L 151, 7.6.2019 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)
Directive (EU) 2016/2102 (Web Accessibility Directive) (opens in a new tab)OJ L 327, 2.12.2016 · EUR-Lex reuse under Commission Decision 2011/833/EU (© European Union)

Retrieved 2026-10-25

Earlier scans of this domain

7 Sept 202549/100High34 findingsView report
16 Jul 202549/100High34 findingsView report

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Priority findings

Network security

Critical Service Exposed: Telnet

Critical Service Exposed: SMB

Critical Service Exposed: MSSQL

Critical Service Exposed: Oracle

Critical Service Exposed: MySQL

Critical Service Exposed: RDP

Critical Service Exposed: PostgreSQL

Critical Service Exposed: Redis

Critical Service Exposed: MongoDB

High-Risk Service Exposed: FTP

High-Risk Service Exposed: RPC

High-Risk Service Exposed: NetBIOS

High-Risk Service Exposed: Elasticsearch

Security headers

Missing Content-Security-Policy header

GDPR outside view

No Cookie Policy found

No Cookie Consent Banner found

Keep watching smartsurvey.co.uk

Daily monitoring

Full report

Results by check

Security headers, 3 findings, score 75/100

SSL/TLS, 2 findings, score 95/100

Email security, 4 findings, score 80/100

DNS health, 3 findings, score 75/100

Network security, 14 findings, score 0/100

GDPR outside view, 3 findings, score 65/100

NIS2 outside view, Earlier method, rescan for details · not counted in the security score–