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Security report for marchex.io

Marchex, Inc. · Technology · United States

Medium risk. 5 critical or high findings in Email security, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Marchex, Inc. operates a call analytics platform primarily targeting businesses that require marketing and call tracking solutions. The website analyzed is a login portal for their call analytics services, with a clear indication that legacy products are being phased out in favor of a new Marketing Edge platform. The company is established, with domain registration dating back to 2007, and operates primarily in the technology sector within the United States. The business model is B2B SaaS focused on marketing analytics. Technically, the website uses AngularJS, Google Analytics, and is hosted on AWS infrastructure. The site shows moderate performance and basic mobile optimization. The presence of a TRUSTe privacy seal indicates some commitment to privacy, though no explicit cookie consent mechanism or comprehensive privacy policy is directly linked on the login page. The technical stack is somewhat dated given AngularJS usage, and no CMS or e-commerce platform is detected. From a security perspective, the site uses HTTPS and domain registration protections but lacks DNSSEC and visible security headers. No incident response or vulnerability disclosure policies are published. The security posture is moderate but could be improved by enabling DNSSEC, adding security headers, and publishing security policies. Overall, the website is functional and moderately professional but could benefit from improved privacy compliance, enhanced security practices, and modernization of the technical stack. There are no indications of malicious or adult content, and the domain registration data supports the legitimacy of the business.

Scanned

This is an earlier scan of marchex.io. View the latest report

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching marchex.io

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
80
Email security
40
DNS health
75
Network security
100
GDPR outside view
53
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Marchex, Inc. holds a solid position in the call analytics and marketing technology market, serving enterprise clients with call tracking and analytics solutions. Their business model centers on SaaS offerings with a focus on marketing edge upgrades, indicating a transition to newer platforms. The company targets businesses requiring detailed call analytics to optimize marketing spend. The presence of a deprecation notice suggests active product lifecycle management and customer migration strategies. The company leverages partnerships with privacy compliance providers like TRUSTe and uses standard marketing analytics tools such as Google Analytics. Growth indicators include platform upgrades and ongoing domain registration. No direct partnerships or subsidiaries were identified from the data provided.

Security posture

The security maturity level is moderate. The website enforces HTTPS and domain registration protections but lacks DNSSEC and critical security headers, which are best practices for modern web security. No public security or incident response policies were found, indicating potential gaps in transparency and readiness. The absence of a vulnerability disclosure program or security.txt file limits external security engagement. The use of AngularJS, an older framework, may pose risks if not properly maintained. No exposed sensitive data or obvious vulnerabilities were detected in the HTML content. Overall, the security posture is adequate for a login portal but requires enhancements to meet higher compliance and security standards.

Recommendations

  1. Enable DNSSEC on the marchex.io domain to improve DNS security and prevent spoofing.
  2. Implement standard security headers such as Content-Security-Policy, Strict-Transport-Security, X-Frame-Options, and X-Content-Type-Options.
  3. Publish clear security policies and incident response contacts to improve transparency and readiness.
  4. Add a cookie consent mechanism to comply with privacy regulations and improve user trust.
  5. Modernize the frontend technology stack to a current framework to reduce technical debt and improve security.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Marchex, Inc.
Description
Marchex, Inc. provides call analytics services, focusing on marketing and call tracking solutions.
Key services
Call analytics, Marketing Edge platform
Content quality
basic
Branding
moderate

Technology

Stack
AngularJS (ng-app, ng-scope), Google Analytics, Pace.js (loading progress), AWS DNS hosting
Frameworks
AngularJS
Performance
moderate
Mobile
basic
Accessibility
basic
SEO
basic

Security

Observed score
65/100
Good practices seen
  • Use of HTTPS
  • ClientDelete/Transfer/Update prohibited domain status

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
basic
User experience
basic
Content relevance
basic
Navigation
basic
Professionalism
basic
Trustworthiness
moderate

Key observations

  1. Website is a login portal for Marchex call analytics services.
  2. Deprecation notice indicates transition to new Marketing Edge platform.
  3. Presence of TRUSTe privacy seal indicates some privacy compliance effort.
  4. No visible cookie consent mechanism found.
  5. No explicit security or incident response policies published.
  6. No contact phone numbers or physical addresses found on login page.
  7. Use of AngularJS framework indicates somewhat dated frontend technology.
  8. External scripts limited to Google Analytics and TRUSTe privacy seal.
  9. No CMS or e-commerce platform detected.
  10. No suspicious or malicious content detected.
Technical notes

Notes

The website is built using AngularJS, which is an older JavaScript framework, indicating potential technical debt. Hosting is on AWS as inferred from DNS nameservers, providing reliable infrastructure. The site loads external scripts for Google Analytics and TRUSTe privacy seal, indicating integration with marketing and privacy tools. Performance is moderate with a loading progress indicator (Pace.js). SEO and accessibility features are basic, with minimal meta tags and no structured data like JSON-LD or Open Graph tags detected. The site lacks modern security headers and DNSSEC, which are technical risks. Overall, the infrastructure is stable but could benefit from modernization and enhanced security configurations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 71/100Medium30 findingsView report
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