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Security report for marchex.io

Marchex, Inc. · Technology · United States

Medium risk. 5 critical or high findings in Email security, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Marchex, Inc. operates in the technology sector, providing call analytics and marketing edge solutions primarily targeting businesses that require call tracking and marketing analytics. The company has an established market presence since 2007 and is currently transitioning legacy products to a new platform called Marketing Edge. The website analyzed is a login portal for existing customers, indicating a B2B SaaS business model focused on marketing analytics services. The technical infrastructure is based on AngularJS, with hosting DNS managed via Amazon AWS nameservers. The site uses Google Analytics for tracking and includes a TRUSTe privacy seal, indicating some level of privacy awareness. However, the technology stack is somewhat dated, and the site lacks modern security headers and DNSSEC, which could be improved to enhance security posture. Security evaluation shows the presence of HTTPS and form validation but lacks advanced security headers and DNSSEC. No incident response or vulnerability disclosure information is publicly available. Privacy compliance is basic, with a privacy policy linked but no cookie consent mechanism detected. Overall, the site is functional but could benefit from enhanced security and privacy features. The overall risk is moderate with no critical vulnerabilities detected but room for improvement in security best practices and privacy compliance. Strategic recommendations include enabling DNSSEC, implementing security headers, adding cookie consent, and publishing security policies to improve trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching marchex.io

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
80
Email security
40
DNS health
75
Network security
100
GDPR outside view
53
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Marchex, Inc. holds a solid position in the call analytics market with a focus on marketing edge solutions. Their business model is B2B SaaS, serving businesses that rely on call tracking and marketing analytics. The company has a medium size and a history dating back to 2007, indicating stability. The transition notice on the login page suggests a product lifecycle management strategy to migrate customers to newer platforms. The presence of TRUSTe seal and Google Analytics indicates an ecosystem that values privacy and marketing insights. No direct partnerships or subsidiaries were identified from the login page. The company targets business customers needing call analytics and marketing optimization, leveraging data-driven insights to improve marketing ROI.

Security posture

The security posture is moderate. The site uses HTTPS and AngularJS form validation to secure user input. However, the absence of DNSSEC and security headers such as Content Security Policy, HSTS, and X-Frame-Options reduces the overall security robustness. No public incident response or vulnerability disclosure policies were found, which limits transparency and readiness perception. The domain registration is consistent and trustworthy, registered with MarkMonitor, a reputable registrar. The lack of cookie consent mechanisms and limited privacy compliance indicators suggest gaps in GDPR adherence. Overall, the site is secure enough for its purpose but requires enhancements to meet modern security and privacy standards.

Recommendations

  1. Enable DNSSEC on the marchex.io domain to improve DNS security and prevent spoofing.
  2. Implement standard security headers including Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options.
  3. Add a cookie consent banner/mechanism to comply with GDPR and other privacy regulations.
  4. Publish explicit security policies and incident response contact information to improve transparency and trust.
  5. Upgrade or modernize the technology stack from AngularJS to a more current framework to reduce technical debt and improve security.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Marchex, Inc.
Description
Marchex, Inc. provides call analytics services, focusing on marketing and call tracking solutions.
Key services
Call analytics, Marketing Edge platform, Call tracking
Content quality
basic
Branding
moderate

Technology

Stack
AngularJS (ng-app, ng-scope), Google Analytics, Pace.js (loading progress), AWS DNS hosting
Frameworks
AngularJS
Performance
moderate
Mobile
basic
Accessibility
basic
SEO
basic

Security

Observed score
60/100
Good practices seen
  • Use of HTTPS (implied by URL https://)
  • Form input validation (AngularJS validation on email and password fields)

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
basic
User experience
basic
Content relevance
basic
Navigation
basic
Professionalism
basic
Trustworthiness
moderate

Key observations

  1. Website is a login portal for a call analytics service nearing discontinuation with migration instructions.
  2. No visible privacy or cookie banners, but privacy policy is linked via TRUSTe seal.
  3. No phone numbers or physical addresses found on the login page.
  4. Use of AngularJS framework indicates somewhat dated technology stack.
  5. No visible security headers or advanced security policies published.
  6. No vulnerability disclosure or security.txt found.
  7. No social media links detected on the login page.
  8. External scripts include Google Analytics and TRUSTe privacy seal.
  9. Domain DNS hosted on AWS nameservers without DNSSEC enabled.
Technical notes

Notes

The website uses AngularJS framework, which is an older JavaScript framework, indicating some technical debt. Hosting DNS is managed via Amazon AWS nameservers, a reliable hosting provider. Google Analytics and Google Tag Manager are used for analytics and marketing tracking. The site loads with moderate performance and basic mobile optimization. No CMS was detected. The HTML is valid and includes meta viewport tags for responsiveness. However, the lack of DNSSEC and security headers indicates room for technical security improvements. The site’s design and navigation are basic but functional, suitable for a login portal. Overall, the technical infrastructure is stable but could benefit from modernization and enhanced security configurations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 71/100Medium30 findingsView report
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