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Security report for jivochat.pt

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · Brazil

Low risk. 1 critical or high finding in SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a leading SaaS provider specializing in online chat and customer communication platforms integrating multiple messaging channels, telephony, and AI-driven chatbots. The company holds a strong market position as the third largest worldwide by user count, serving over 200,000 businesses and processing millions of chats monthly. Their platform supports web, mobile, and desktop applications, offering extensive integrations and developer APIs. Technically, the website is built on modern frameworks like Next.js and React, optimized for performance, mobile responsiveness, and SEO. Security posture is solid with HTTPS enforcement and secure form handling, though some security headers and explicit policies could be improved. Privacy compliance is well addressed with clear policies and cookie consent mechanisms. Overall, the site reflects a mature, professional digital presence aligned with the company's business scale and market reach.

Scanned

This is an earlier scan of jivochat.pt. View the latest report

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching jivochat.pt

This scan found 13 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
85
DNS health
85
Network security
100
GDPR outside view
95
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention jivochat.pt, from OffSeq Breach.

No leaked records found

Breach holds no records for jivochat.pt right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates in the technology sector, targeting businesses seeking to enhance customer engagement and support through unified communication channels. Their business model is subscription-based SaaS with additional affiliate marketing programs. The company demonstrates competitive advantages through extensive channel integrations, AI capabilities, and a large active user base. Growth indicators include testimonials citing increased leads and conversions. The partnership ecosystem includes app stores and social media platforms, with a dedicated application domain (app.jivosite.com). Strategic observations highlight a focus on ease of use, security, and comprehensive service offerings to maintain market leadership.

Security posture

The website exhibits a good security maturity level with HTTPS enabled and no visible exposure of sensitive data. However, the absence of explicit security policies, incident response contacts, and security headers like Content-Security-Policy or security.txt file indicates room for improvement. GDPR compliance is evident through privacy and cookie policies. No vulnerabilities or malware indicators were detected in the content. The company maintains a bug bounty program, reflecting a proactive security culture. Incident response readiness and DPO contact information are not publicly detailed, which could be enhanced to strengthen trust and compliance.

Recommendations

  1. Publish a dedicated security policy page detailing security practices and controls.
  2. Provide explicit incident response contact channels such as security@ or abuse@ emails.
  3. Implement and serve security headers including Content-Security-Policy and X-Frame-Options.
  4. Create and publish a security.txt file to facilitate vulnerability disclosures.
  5. Enhance transparency by providing Data Protection Officer contact information.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat offers online chat software and communication platform integrating chat for websites, messaging apps, social media, and telephony to improve customer service and sales.
Key services
Online chat for websites, Mobile SDK, Chatbots, WhatsApp Business integration, AI Agents and Assistants, Telephony and Callback, CRM integration, Team chats, Email integration, API for developers
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Cloudinary (image hosting), Custom fonts, SVG graphics
Frameworks
Next.js
Platforms
Web, iOS, Android, Desktop (Windows, Mac)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure login and registration forms

Analytics and tracking

Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
Social media marketing, Affiliate marketing
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible and professionally designed.
  2. Content is comprehensive and well-structured in Portuguese.
  3. Multiple language versions available via hreflang links.
  4. Strong focus on customer communication technology and integrations.
  5. Privacy and cookie policies are present and GDPR compliant.
  6. No critical security issues or vulnerabilities detected in content.
  7. No suspicious or malicious external links found.
  8. Contact information is clearly provided via email and forms.
  9. No adult or questionable content detected.
  10. No WAF or blocking detected; site is fully accessible.
Technical notes

Notes

The website leverages a modern technology stack with Next.js and React, ensuring fast loading times and excellent mobile optimization. Images are served via Cloudinary with responsive srcsets, improving performance. The site is well-structured with semantic HTML and accessibility considerations. SEO is supported by comprehensive meta tags and Open Graph data. No CMS was detected, indicating a custom or framework-based solution. Hosting provider details are not explicit but performance and uptime appear robust. Technical risks are minimal, with opportunities to improve security headers and incident response mechanisms.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low19 findingsView report
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