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Security report for jivochat.pt

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · Brazil

Low risk. 1 critical or high finding in SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a well-established technology company specializing in providing integrated live chat and customer communication solutions for businesses. Their platform consolidates multiple communication channels including website chat, social media, messaging apps, and telephony, enabling businesses to engage customers in real-time efficiently. Positioned as a top global player with over 200,000 business clients and millions of monthly chats, JivoChat offers a comprehensive suite of services including AI-powered chatbots, CRM integrations, and developer APIs. The website is professionally designed, mobile-optimized, and rich in relevant content, targeting Portuguese-speaking markets primarily in Brazil and Portugal. Technically, the site leverages modern web frameworks such as Next.js and React, ensuring fast performance and good SEO. It integrates third-party analytics and advertising tools like Google Tag Manager and Ahrefs Analytics, with clear cookie consent mechanisms in place. Security posture is strong with HTTPS enforcement, security headers, and a bug bounty program, although explicit security policies and incident response contacts are not prominently published. The WHOIS data aligns well with the business claims, indicating a legitimate and consistent registration. Overall, JivoChat demonstrates a mature digital presence with robust technical infrastructure and a strong market position. The security practices are sound, but there is room for improvement in transparency around security policies and incident response. The business credibility is high, supported by customer testimonials and trust signals. The website content is safe for general audiences and free from any adult or questionable material.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
85
DNS health
85
Network security
100
GDPR outside view
95
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention jivochat.pt, from OffSeq Breach.

No leaked records found

Breach holds no records for jivochat.pt right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates in the SaaS technology sector, focusing on customer communication and support tools. Their competitive advantage lies in offering a unified platform that integrates multiple communication channels, including AI-driven chatbots and telephony services. Revenue streams are primarily subscription-based with tiered pricing models. The target customers are businesses of various sizes seeking to enhance customer engagement and support efficiency. Growth indicators include a large user base, extensive integrations, and active affiliate programs. The company maintains a broad partnership ecosystem with localized sites for different regions and languages, enhancing global reach. Strategic observations highlight a focus on innovation through AI and developer-friendly APIs, positioning JivoChat as a comprehensive solution in the live chat market.

Security posture

JivoChat exhibits a solid security maturity level with enforced HTTPS, comprehensive security headers, and no visible exposure of sensitive data in the website content. The presence of a bug bounty program indicates proactive vulnerability management. However, the absence of a dedicated security policy page and explicit incident response contact emails suggests gaps in transparency and readiness communication. Compliance with GDPR is implied through privacy policies and cookie consent mechanisms, but explicit certifications or frameworks like ISO 27001 or NIST are not mentioned. Overall, the security culture appears positive but could benefit from enhanced documentation and public disclosure of security practices and incident handling procedures.

Recommendations

  1. Publish a dedicated and detailed security policy page outlining security controls and practices.
  2. Provide explicit incident response contact channels such as security@ or abuse@ email addresses.
  3. Implement and publish a security.txt file to facilitate responsible vulnerability disclosure.
  4. Regularly review and audit third-party scripts and dependencies to mitigate supply chain risks.
  5. Enhance transparency on data retention policies and user data handling to strengthen privacy compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat offers an online chat platform integrating multiple communication channels including chat for websites, social media, messaging apps, and telephony services to provide real-time customer support and engagement.
Key services
Live chat for websites, Mobile SDK for apps, Chatbots, WhatsApp Business integration, AI agents and assistants, Telephony and callback services, CRM integrations, API for developers
Content quality
excellent
Branding
consistent

Technology

Stack
React (Next.js), JavaScript, CSS Modules, Google Tag Manager, Ahrefs Analytics, JivoChat widget
Frameworks
Next.js
Platforms
Web, iOS, Android, Desktop (Windows, Mac)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure forms with input validation
  • Bug bounty program for vulnerability reporting

Analytics and tracking

Services
Google Tag Manager, Ahrefs Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Adsense
Tracking pixels
Ahrefs Analytics
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented in Portuguese targeting Brazilian and Portuguese-speaking markets.
  3. Strong emphasis on integrated communication solutions for businesses.
  4. Multiple trust signals including testimonials, user statistics, and a bug bounty program.
  5. Good privacy and cookie policy presence with consent mechanisms.
  6. Use of modern web technologies and frameworks ensuring good performance and mobile optimization.
  7. No explicit security policy or incident response contact found, which could be improved.
  8. No exposed sensitive data or obvious vulnerabilities detected in the HTML content.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, which provide server-side rendering and optimized performance. The use of CSS modules and preloading assets contributes to fast load times and good mobile responsiveness. Integration with analytics and advertising platforms is well managed with asynchronous loading to minimize impact on performance. The site structure and meta tags support SEO best practices. No CMS is explicitly detected, suggesting a custom or framework-based solution. Hosting details are not disclosed, but performance indicators suggest a reliable hosting environment. Opportunities exist to further improve accessibility features and to document technical architecture for transparency.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low19 findingsView report
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