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Security report for jivochat.nl

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a well-established technology company specializing in live chat software and customer communication platforms. It holds a strong market position as one of the top three globally by user count, serving over 200,000 businesses. The company offers a comprehensive suite of services including live chat for websites, mobile SDKs, chatbots, AI agents, telephony, and CRM integrations, targeting businesses seeking to enhance customer engagement and support. The website is professionally designed, mobile-optimized, and provides clear navigation and rich content to support its business model. Technically, the website leverages modern web technologies such as React and Next.js, with optimized performance and responsive design. It integrates cloud-based image delivery and uses secure HTTPS protocols with robust security headers. The presence of a bug bounty program and a dedicated security page reflects a mature security posture. Privacy and cookie policies are comprehensive and GDPR compliant, with active consent mechanisms. Security evaluation shows strong implementation of best practices including HTTPS enforcement, security headers, and secure form handling. No critical vulnerabilities or exposed sensitive data were detected. However, incident response contact details and a security.txt file are not publicly available, which could enhance transparency and readiness. Overall, the website and business demonstrate high professionalism, trustworthiness, and compliance with privacy regulations. The risk profile is low, with recommendations focusing on improving incident response visibility and maintaining security vigilance. The company’s digital maturity and security posture support its market credibility and customer trust.

Scanned

This is an earlier scan of jivochat.nl. View the latest report

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching jivochat.nl

This scan found 15 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
85
DNS health
70
Network security
100
GDPR outside view
95
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates in the technology sector with a SaaS business model, offering live chat and customer communication solutions. It targets medium to large businesses globally, emphasizing integration with popular messengers and social media platforms. The company’s competitive advantage lies in its comprehensive multi-channel communication platform, AI-powered chatbots, and extensive integrations. Revenue streams likely include subscription plans and affiliate programs. The presence of multiple localized domains indicates a broad international footprint. Strategic partnerships and a bug bounty program suggest a proactive approach to security and market expansion. Testimonials and usage statistics reinforce its strong market presence and customer satisfaction.

Security posture

The website exhibits a mature security posture with HTTPS enforced and multiple security headers implemented. The presence of a bug bounty program indicates active vulnerability management. No exposed credentials or sensitive data were found in the HTML content. Privacy policies and cookie consent mechanisms align with GDPR requirements. However, the absence of explicit incident response contact information and a security.txt file limits transparency in vulnerability reporting. Overall, the security culture appears strong but could benefit from enhanced incident response disclosures and continuous monitoring of third-party dependencies.

Recommendations

  1. Publish explicit incident response and security contact information on the website.
  2. Implement and publish a security.txt file to facilitate vulnerability disclosures.
  3. Regularly audit and update third-party libraries to mitigate potential vulnerabilities.
  4. Enhance visibility of the bug bounty program to encourage responsible reporting.
  5. Maintain comprehensive privacy and security documentation aligned with evolving regulations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides live chat software and customer communication platform integrating live chat, messengers, social media, chatbots, and telephony to help businesses engage customers and improve support.
Key services
Live Chat for Websites, Mobile SDK for apps, Chatbots, WhatsApp Business integration, AI agent and assistant, Telephony and callback services, CRM integration, Team chats, Email integration, API for developers
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Cloudinary (image CDN), Custom fonts, Modern CSS with styled-components
Frameworks
Next.js
Platforms
Web, Mobile apps (iOS, Android), Desktop apps (Windows, Mac)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data in HTML
  • Secure login and signup forms

Analytics and tracking

Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Comprehensive product offerings with strong market presence.
  3. Good privacy and cookie policies with consent mechanisms.
  4. Clear contact information and multiple communication channels.
  5. Modern technology stack and responsive design.
  6. Strong security posture with HTTPS and security headers.
  7. Active bug bounty program indicating security awareness.
  8. No suspicious or malicious content detected.
  9. Multiple language and regional versions available.
  10. Consistent branding and professional content quality.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, ensuring fast loading times and responsive design. It uses Cloudinary for optimized image delivery and custom fonts for branding consistency. The technical infrastructure supports multi-platform access including web, mobile, and desktop applications. SEO and accessibility features are well implemented, contributing to good user experience and discoverability. No technical debt or outdated components were detected in the provided content. Opportunities exist to further enhance technical robustness by integrating advanced monitoring and security automation tools.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 81/100Low22 findingsView report
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