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Security report for jivochat.nl

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · Netherlands

Low risk. 1 critical or high finding in SSL/TLS.

Security score

81/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a well-established technology company specializing in live chat software and customer engagement platforms. It holds a strong market position as one of the top three globally by user count, serving over 200,000 businesses. The company offers a comprehensive suite of services including live chat for websites and mobile apps, chatbots, AI agents, telephony solutions, and CRM integrations, targeting businesses seeking to enhance customer support and sales through multi-channel communication. The website is professionally designed, mobile-optimized, and provides clear navigation and rich content, reflecting a mature digital presence. Technically, the website leverages modern frameworks such as Next.js and React, integrates third-party analytics and advertising tools like Google Adsense and Ahrefs, and supports multiple platforms including web, mobile, and desktop. Performance and SEO optimizations are evident, contributing to a fast and accessible user experience. Security measures include HTTPS enforcement, comprehensive security headers, and a bug bounty program, indicating a proactive security posture. Privacy and cookie policies are clearly presented with consent mechanisms, supporting GDPR compliance. The security posture is strong with no critical vulnerabilities detected, though recommendations include publishing a security.txt file and enhancing incident response transparency. WHOIS data aligns well with the website's business claims, reinforcing legitimacy. Overall, JivoChat demonstrates a high level of professionalism, trustworthiness, and technical maturity, making it a reliable service provider in the customer engagement technology sector.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching jivochat.nl

This scan found 15 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
85
DNS health
70
Network security
100
GDPR outside view
95
Average
81

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates a SaaS business model focused on customer engagement solutions, leveraging a broad product portfolio that integrates live chat, AI, telephony, and social media channels. Its competitive advantage lies in its multi-channel approach and AI-powered automation, which improves customer service efficiency and sales conversion rates. The company targets medium to large businesses globally, supported by localized websites and sister domains in multiple languages. Revenue streams likely include subscription plans and usage-based telephony services. The presence of an affiliate program and partner deals indicates an active ecosystem for growth and market penetration. Testimonials and usage statistics highlight strong customer satisfaction and operational scale. Strategic observations suggest continued investment in AI and integrations to maintain market leadership.

Security posture

JivoChat exhibits a mature security posture with HTTPS enforced site-wide and multiple security headers implemented to mitigate common web vulnerabilities. The presence of a bug bounty program reflects an openness to external security research and continuous improvement. No exposed sensitive data or vulnerable libraries were detected in the analyzed content. Privacy policies and cookie consent mechanisms align with GDPR requirements, though explicit incident response contacts are not publicly detailed. The lack of a security.txt file is a minor gap in vulnerability disclosure practices. Overall, the company demonstrates good security hygiene appropriate for a SaaS provider handling customer communication data, with room for enhanced transparency and formal incident response documentation.

Recommendations

  1. Publish a security.txt file to facilitate vulnerability reporting and improve transparency.
  2. Provide clear incident response contact information on the security page or dedicated section.
  3. Consider obtaining and displaying recognized security certifications (e.g., ISO 27001) to enhance trust.
  4. Implement multi-factor authentication for user accounts to strengthen access security.
  5. Regularly audit and update third-party scripts and dependencies to mitigate emerging vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides live chat software and customer engagement platform integrating live chat, chatbots, social media, messengers, and telephony to help businesses improve customer support and sales.
Key services
Live Chat for Websites, Mobile App Live Chat, Chatbots, WhatsApp Business Integration, AI Agent and Assistant, Telephony and Callback, CRM Integration, Team Chats, Email Integration, API for Developers
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Adsense, Ahrefs Analytics, JivoChat Widget
Frameworks
Next.js
Platforms
Web, Mobile (iOS, Android), Desktop (Windows, Mac)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure login and signup forms
  • Bug bounty program for vulnerability reporting

Analytics and tracking

Services
Ahrefs Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Adsense
Tracking pixels
Ahrefs Analytics
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Comprehensive product offering focused on live chat and customer engagement.
  3. Strong presence of trust signals including testimonials and usage statistics.
  4. Good privacy and cookie policies with consent mechanisms implemented.
  5. Use of modern web technologies and frameworks ensuring good performance and mobile optimization.
  6. Security posture is strong with HTTPS and security headers present.
  7. No critical vulnerabilities or exposed sensitive data detected.
  8. Active affiliate program and marketing tools integrated.
  9. WHOIS data supports legitimacy and consistency of business claims.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, enabling server-side rendering and optimized performance. Integration with Google Adsense and Ahrefs Analytics indicates active marketing and SEO efforts. The site is mobile-responsive with excellent design quality and accessibility features. No CMS was explicitly detected, suggesting a custom or framework-based solution. Hosting provider details were not identified from the content. Performance is fast with preloading of critical assets and optimized images. The technical stack supports multi-platform deployment including desktop and mobile applications. Opportunities exist to enhance technical documentation and security transparency to further reduce operational risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 81/100Low22 findingsView report
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