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Security report for jivochat.com

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

85/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a technology company specializing in live chat software and customer communication platforms. It offers a comprehensive suite of services including live chat for websites and mobile apps, chatbot integration, AI agents, telephony, and CRM integrations. The company is positioned as a global leader, ranking third worldwide by user count and trusted by over 200,000 businesses. Their platform consolidates multiple communication channels into a single interface, enhancing customer engagement and support efficiency. Technically, the website is built on modern frameworks such as Next.js and leverages cloud services for media delivery. It demonstrates strong digital maturity with fast performance, mobile optimization, and good SEO practices. Security posture is robust with HTTPS enforcement, security headers, and a bug bounty program, though explicit incident response contacts and security.txt are absent. Privacy compliance is well addressed with clear policies and cookie consent mechanisms. Overall, JivoChat presents a professional, trustworthy, and technically sound online presence with minor gaps in domain registration transparency.

Scanned

This is an earlier scan of jivochat.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching jivochat.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
100
DNS health
80
Network security
100
GDPR outside view
95
Average
85

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates a SaaS business model targeting medium to large enterprises seeking integrated customer communication solutions. Its competitive advantages include a broad feature set, multi-channel integration, AI-powered chatbots, and a strong global user base. Revenue streams likely include subscription plans and affiliate programs. The company maintains a diverse partnership ecosystem and offers extensive developer APIs. Growth indicators include high chat volumes and daily active operators. Strategic observations highlight the importance of maintaining domain registration transparency and enhancing incident response visibility to strengthen trust.

Security posture

The website exhibits a mature security posture with HTTPS, comprehensive security headers, and no visible vulnerabilities or exposed sensitive data. The presence of a bug bounty program indicates proactive vulnerability management. However, the absence of explicit incident response contact details and security.txt file suggests room for improvement in vulnerability disclosure transparency. GDPR compliance is supported by detailed privacy and cookie policies. Overall, the security maturity is high but could benefit from enhanced communication channels for security incidents.

Recommendations

  1. Publish explicit incident response and abuse contact information on the website.
  2. Implement and publish a security.txt file to facilitate vulnerability reporting.
  3. Regularly audit and update third-party scripts to mitigate supply chain risks.
  4. Enhance transparency on data retention and processing policies to strengthen privacy compliance.
  5. Consider appointing and publishing Data Protection Officer contact details if applicable.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides live chat software and communication platform integrating live chat, messengers, social media, and phone calls to help businesses connect with customers and improve support service.
Key services
Live Chat for Websites, Live Chat for Mobile Apps, Chatbots, WhatsApp Business integration, AI agent and AI assistant, Telephony and callback services, CRM integration, Team chats, Email integration, API for developers
Content quality
excellent
Branding
consistent

Technology

Stack
React (Next.js), Cloudinary (image hosting), Google Tag Manager, Google Analytics, Facebook Pixel, LinkedIn Insight Tag, Various JS libraries
Frameworks
Next.js
Platforms
Web, Mobile (iOS and Android apps), Desktop (Windows and Mac apps)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure forms with email input
  • Bug bounty program

Analytics and tracking

Services
Google Analytics, LinkedIn Insight Tag, Facebook Pixel
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, LinkedIn Insight Tag
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No WAF or blocking mechanisms detected.
  3. WHOIS data is missing or unavailable, limiting domain trust verification.
  4. Comprehensive privacy, cookie, and terms policies are present.
  5. Multiple social media and app platform presences indicate mature business.
  6. Security best practices are observed including HTTPS and security headers.
  7. Business targets enterprises and medium to large businesses with SaaS live chat solutions.
  8. No suspicious or malicious content detected.
Technical notes

Notes

The website is built using modern web technologies including React with Next.js framework, ensuring server-side rendering and good SEO. It uses cloud-based image hosting (Cloudinary) and integrates multiple analytics and marketing tools such as Google Analytics, Facebook Pixel, and LinkedIn Insight Tag. The site is mobile optimized with responsive design and fast loading times. No CMS was detected, indicating a custom or framework-based solution. Hosting provider details are not explicitly available. The technical implementation is robust with good accessibility and SEO practices, supporting a high-quality user experience.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 85/100Low20 findingsView report
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