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Security report for jivochat.com

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

85/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a well-established SaaS provider specializing in live chat software and customer engagement solutions. The company offers a comprehensive platform integrating live chat, chatbots, social media, messengers, telephony, and CRM integrations to help businesses improve customer support and sales conversion. Positioned as a top 3 global player by user count and trusted by over 200,000 businesses, JivoChat targets companies seeking to enhance their customer communication channels. The website is professionally designed, mobile-optimized, and provides extensive content about its services, pricing, and integrations. Technically, the website leverages modern web technologies including React and Next.js, with integrations for analytics and advertising such as Google Adsense and Ahrefs Analytics. The platform supports multiple languages and regions, indicating a mature digital infrastructure. Security best practices are observed with HTTPS, security headers, and cookie consent mechanisms. However, the WHOIS data for the domain is incomplete or unavailable, which slightly reduces transparency and trustworthiness. From a security perspective, the site demonstrates a strong posture with no visible vulnerabilities or exposed sensitive data. Privacy policies and GDPR compliance are clearly presented, and a bug bounty program indicates proactive vulnerability management. The absence of explicit incident response contacts and security.txt file suggests room for improvement in incident handling transparency. Overall, JivoChat presents a low-risk profile with a strong business and technical foundation. Strategic recommendations include enhancing WHOIS transparency, publishing incident response contacts, and maintaining regular security audits to sustain trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
100
DNS health
80
Network security
100
GDPR outside view
95
Average
85

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates in the competitive live chat and customer engagement SaaS market, leveraging a freemium business model with paid tiers. Its key competitive advantages include a broad integration ecosystem (50+ ready-made solutions), AI-powered chatbots, and multi-channel communication support including WhatsApp, Instagram, and Apple Business Chat. The company targets medium to large businesses globally, emphasizing ease of setup and scalability. Growth indicators include high user counts, monthly chat volumes, and positive customer testimonials. The affiliate program and multiple localized domains suggest a strong partnership and regional expansion strategy. Revenue streams likely include subscription fees and telephony usage charges. The company maintains a professional brand image with consistent messaging and strong trust signals.

Security posture

JivoChat exhibits a mature security posture with enforced HTTPS, comprehensive privacy and cookie policies, and a bug bounty program indicating active vulnerability management. Security headers are implemented, and no sensitive data leakage or vulnerable libraries are evident in the website content. The platform segregates social media account access from operators, reducing insider risk. However, the lack of explicit incident response contact information and absence of a security.txt file are gaps in transparency and readiness. GDPR compliance is indicated, but no direct mention of other frameworks like ISO 27001 or NIST. Overall, the security culture appears proactive but could benefit from enhanced incident response disclosures and formal security certifications.

Recommendations

  1. Publish explicit incident response and abuse contact information on the website.
  2. Consider implementing and publishing a security.txt file to facilitate vulnerability disclosures.
  3. Improve WHOIS transparency by ensuring accurate and complete domain registration data is publicly available.
  4. Regularly audit and update third-party scripts and dependencies to mitigate supply chain risks.
  5. Enhance security posture by pursuing recognized certifications such as ISO 27001 to strengthen customer trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides live chat software and customer engagement platform integrating live chat, chatbots, social media, messengers, and telephony to help businesses improve customer support and sales.
Key services
Live Chat for Websites, Mobile App Live Chat, Chatbots, WhatsApp Business Integration, AI Agent and Assistant, Telephony and Callback, CRM Integration, Team Chats, Email Integration, API for Developers
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Adsense, Ahrefs Analytics, JivoChat Widget
Frameworks
Next.js
Platforms
Web, Mobile (iOS, Android), Desktop (Windows, Mac)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Cookie consent implemented
  • No exposed sensitive data in HTML
  • Secure login and signup forms

Analytics and tracking

Services
Ahrefs Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Adsense
Tracking pixels
Ahrefs Analytics
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking.
  2. Professional SaaS platform for live chat and customer engagement.
  3. Strong presence of privacy and cookie policies with consent mechanisms.
  4. Multiple language and regional versions available.
  5. Active marketing and affiliate programs.
  6. No exposed security vulnerabilities detected in HTML content.
  7. WHOIS data is missing or unavailable, reducing transparency.
  8. No direct phone numbers found; contact primarily via email and forms.
  9. Social media presence on Facebook, Instagram, YouTube.
Technical notes

Notes

The website is built on a modern React and Next.js framework, ensuring server-side rendering and good SEO performance. It uses asynchronous loading of scripts and preconnect/dns-prefetch hints to optimize performance. The site is mobile-optimized with responsive design and accessibility considerations. Integration with Google Adsense and Ahrefs Analytics indicates monetization and SEO monitoring strategies. The absence of a traditional CMS suggests a custom or headless architecture. Hosting provider details are not explicitly found. Overall, the technical infrastructure is robust, performant, and aligned with best practices for SaaS platforms.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 85/100Low20 findingsView report
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