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Security report for jivochat.com.br

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · Brazil

Low risk. 2 critical or high findings in SSL/TLS.

Security score

79/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a Brazilian technology company providing a comprehensive online chat platform for websites, integrating multiple communication channels such as social media, messaging apps, and telephony. It holds a strong market position as one of the top three chat platforms globally by user count, serving over 200,000 businesses. The platform offers advanced features including AI chatbots, CRM integration, and team collaboration tools, targeting businesses seeking to enhance customer support and engagement. Technically, the website is built on modern frameworks like Next.js and React, with optimized performance, mobile responsiveness, and good SEO practices. The infrastructure leverages cloud services for media hosting and uses popular analytics and marketing tools such as Google Analytics and Facebook Pixel. The site demonstrates digital maturity with a professional design and clear navigation. From a security perspective, the site enforces HTTPS and employs secure forms, but lacks explicit published security policies and incident response contacts. No critical vulnerabilities or exposed sensitive data were detected. Privacy compliance is strong with clear privacy and cookie policies and consent mechanisms, aligning with GDPR requirements. Overall, the website presents a low-risk profile with high business credibility and technical quality. Minor improvements in security transparency and incident response readiness are recommended to further enhance trust and compliance.

Scanned

This is an earlier scan of jivochat.com.br. View the latest report

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching jivochat.com.br

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
60
Email security
95
DNS health
70
Network security
100
GDPR outside view
95
Average
79

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention jivochat.com.br, from OffSeq Breach.

Total records
830
Employees
0
Customers
830
Third parties
0
Weak passwords
9%

3 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for jivochat.com.br.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates a SaaS business model focused on customer communication solutions. Its competitive advantages include a broad integration ecosystem, AI-powered chatbots, and a large active user base. Revenue streams likely come from subscription plans and premium features. The target customers are businesses of various sizes seeking to unify customer communication channels. Growth indicators include extensive user statistics and testimonials. The company maintains a strong partnership ecosystem with integrations across social media and CRM platforms. Strategic observations highlight the company's focus on innovation, customer-centric features, and regional market leadership in Brazil with global reach.

Security posture

The security maturity level is moderate to high, with HTTPS enforced and secure data handling practices evident. However, the absence of a dedicated security policy page and incident response contact reduces transparency. No vulnerable libraries or exposed credentials were found. Compliance with privacy regulations is evident through comprehensive privacy and cookie policies. The presence of a bug bounty program indicates proactive vulnerability management. Incident response readiness could be improved by publishing clear contact channels for security issues. Overall, the security culture appears positive but could benefit from enhanced documentation and communication.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and commitments.
  2. Provide explicit incident response contact information, such as security@ or abuse@ email addresses.
  3. Implement and publish a security.txt file to facilitate vulnerability reporting.
  4. Add security headers like Content-Security-Policy and X-Frame-Options to enhance protection.
  5. Regularly review and audit third-party scripts and dependencies for vulnerabilities.

Contact details published on the site

Addresses
Legal name
LLC TECNOLOGY DISTRIBUTION LTDA
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat offers an online chat platform for websites, integrating multiple communication channels including chat, social media, messaging apps, and telephony to provide real-time customer support and engagement.
Key services
Online chat for websites, Mobile SDK for apps, Chatbots, WhatsApp Business integration, AI agents and assistants, Telephony and callback services, CRM integration, Team chat collaboration
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Cloudinary (image hosting), Google Tag Manager, Facebook Pixel, Google Analytics
Frameworks
Next.js
Platforms
Web, iOS, Android, Desktop (Windows, Mac)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure login and signup forms

Analytics and tracking

Services
Google Analytics, Facebook Pixel
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel
Marketing tools
Facebook Pixel
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented in Portuguese targeting Brazilian market.
  3. Strong presence of business trust signals including testimonials and user statistics.
  4. Comprehensive privacy and cookie policies with consent mechanisms.
  5. Multiple communication channels integrated including chat, social media, and telephony.
  6. No explicit security policy or incident response contact found.
  7. Modern technology stack with Next.js and React.
  8. Good SEO and mobile optimization observed.
  9. No adult or questionable content detected.
  10. WHOIS data shows some inconsistency in name servers but no major legitimacy concerns.
Technical notes

Notes

The website uses a modern technology stack centered on React and Next.js, enabling server-side rendering and optimized performance. Media assets are hosted on Cloudinary, ensuring fast delivery. Analytics and marketing integrations include Google Analytics, Google Tag Manager, and Facebook Pixel, supporting data-driven marketing. The site is mobile-optimized with responsive design and accessibility considerations. No CMS was detected, indicating a custom or framework-based solution. Hosting details are not explicit but likely cloud-based. Performance is fast with good SEO metadata and structured navigation. Technical risks are minimal but monitoring third-party scripts is advised to mitigate supply chain vulnerabilities.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low21 findingsView report
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