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Security report for jivochat.com.br

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · Brazil

Low risk. 1 critical or high finding in SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a prominent technology company specializing in providing a comprehensive live chat platform for websites, integrating multiple communication channels such as social media, messaging apps, and telephony. Positioned as the third largest global provider by user count, it serves over 200,000 businesses with more than 14 million chats monthly. The platform targets businesses aiming to enhance customer engagement and support through real-time communication tools. Technically, the website leverages modern frameworks like Next.js and integrates widely used analytics and marketing tools, reflecting a mature digital infrastructure. Security-wise, the site enforces HTTPS, employs security headers, and avoids exposing sensitive data, though it lacks a dedicated security policy and incident response contacts. Overall, the website is professionally designed, mobile-optimized, and compliant with privacy regulations, making it a trustworthy and effective platform for its target audience.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching jivochat.com.br

This scan found 15 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
95
DNS health
70
Network security
100
GDPR outside view
95
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention jivochat.com.br, from OffSeq Breach.

Total records
830
Employees
0
Customers
830
Third parties
0
Weak passwords
9%

3 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for jivochat.com.br.

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat operates on a SaaS business model, offering subscription-based access to its chat and communication tools. Its competitive advantage lies in multi-channel integration, AI-powered chatbots, and extensive CRM compatibility. The company targets medium to large businesses seeking to streamline customer support and sales communication. Growth indicators include a large user base and active daily operators. The affiliate program and bug bounty initiatives suggest a proactive approach to marketing and security. The company is based in Brazil, with a strong regional focus but global reach through multiple localized domains. Strategic partnerships and integrations enhance its ecosystem, supporting scalability and customer retention.

Security posture

The website demonstrates a solid security posture with HTTPS enforcement and multiple security headers, reducing common web vulnerabilities. The absence of exposed sensitive data and secure form handling further strengthen its defenses. However, the lack of a published security policy and incident response contacts limits transparency and preparedness perception. No critical vulnerabilities or suspicious scripts were detected. Compliance with GDPR and cookie consent mechanisms indicate attention to privacy regulations. To elevate security maturity, the company should consider publishing detailed security policies, incident response procedures, and appointing a Data Protection Officer with contact information.

Recommendations

  1. Publish a comprehensive security policy page detailing security controls and practices.
  2. Provide clear incident response contact channels such as security@ or abuse@ email addresses.
  3. Implement and publicly disclose a security.txt file to facilitate vulnerability reporting.
  4. Designate and publish Data Protection Officer contact information to enhance GDPR compliance.
  5. Regularly review and audit third-party scripts and dependencies to mitigate potential vulnerabilities.

Contact details published on the site

Addresses
Legal name
LLC TECNOLOGY DISTRIBUTION LTDA
Registration number
25.132.753/0001-81
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat offers an online chat platform for websites, integrating multiple communication channels including social media, messaging apps, and telephony to provide real-time customer service and support.
Key services
Live chat for websites, Chatbots, WhatsApp Business integration, AI agents and assistants, Telephony and callback services, CRM integrations, Team chat and email integration
Content quality
excellent
Branding
consistent

Technology

Stack
React (Next.js), Google Tag Manager, Facebook Pixel, Google Adsense, Ahrefs Analytics, JivoChat widget
Frameworks
Next.js
Platforms
Web, iOS, Android, Desktop (Windows, Mac)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Secure forms with input validation
  • Use of security headers

Analytics and tracking

Services
Google Analytics (via Google Tag Manager), Ahrefs Analytics, Facebook Pixel
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Adsense
Tracking pixels
Facebook Pixel, Ahrefs Analytics
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented in Portuguese targeting Brazilian market.
  3. Strong presence of trust signals including testimonials and user statistics.
  4. Comprehensive product offering with multi-channel communication integration.
  5. Use of modern web technologies and analytics tools.
  6. Privacy and cookie policies are present with consent mechanisms.
  7. No explicit security policy or incident response contact found.
  8. WHOIS data is available and consistent with business claims.
Technical notes

Notes

The website is built using modern web technologies, notably Next.js, ensuring server-side rendering and optimized performance. Integration with Google Tag Manager, Facebook Pixel, and Ahrefs Analytics supports robust marketing and SEO efforts. The site is mobile-optimized with responsive design and accessibility considerations. Performance appears fast with preloading of critical assets and efficient resource management. No CMS was detected, indicating a custom or framework-based solution. Hosting provider details are not explicit but DNS servers suggest use of global DNS services. Technical risks are minimal, though continuous monitoring of third-party scripts is advised to maintain security and performance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 79/100Low24 findingsView report
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