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Security report for freshworks.com

Freshworks · Technology · N/a

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

85/100

Risk levelLow

0–100, higher is better. How it is calculated

Freshworks is a leading enterprise software provider specializing in AI-assisted IT service management and customer service solutions. The company offers products such as Freshservice and Freshdesk, enhanced by their Freddy AI platform, targeting IT and customer service teams globally. With over 73,000 customers, Freshworks positions itself as a major player in the technology SaaS market, emphasizing simplicity and AI-driven efficiency. The website reflects a mature digital presence with modern technologies like React and Next.js, optimized for performance and accessibility. Security posture is strong with HTTPS, security headers, and no visible vulnerabilities, though explicit security policies and incident response information are not publicly detailed. Privacy compliance is well addressed with comprehensive privacy and cookie policies and consent mechanisms. Overall, the site demonstrates high professionalism, trustworthiness, and technical maturity, though WHOIS data is unavailable, which slightly impacts domain trust assessment.

Scanned

This is an earlier scan of freshworks.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching freshworks.com

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
65
Email security
95
DNS health
85
Network security
100
GDPR outside view
85
Average
85

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Freshworks operates in the technology sector, providing SaaS solutions for IT and customer service management. Their business model focuses on subscription-based software with AI enhancements to improve service efficiency and customer satisfaction. The company targets medium to large enterprises and emphasizes rapid implementation and ROI. Their market position is strong, supported by a large customer base and partnerships such as with McLaren Formula 1. The website content and branding are consistent and professional, supporting their enterprise focus. The use of multiple languages and global customer logos indicates a broad international reach. Freshworks leverages third-party marketing and analytics tools to optimize user engagement and conversion. The absence of direct contact emails or phone numbers suggests a preference for controlled lead capture via forms.

Security posture

The website employs robust security measures including HTTPS with strong SSL configuration and multiple security headers such as Content-Security-Policy and Strict-Transport-Security. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a dedicated security policy page, incident response information, or vulnerability disclosure reduces transparency in security governance. No security.txt file or direct security contact emails were found, which are recommended best practices for enterprise websites. Privacy policies and cookie consent mechanisms are comprehensive and GDPR compliant, indicating good data protection practices. Overall, the security posture is strong but could be improved by publishing explicit security governance documents and incident response contacts.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency and trust.
  2. Implement and publish a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  3. Add direct security contact channels such as security@ or abuse@ email addresses.
  4. Maintain and regularly update privacy and cookie policies to ensure ongoing GDPR and global compliance.
  5. Continue monitoring third-party libraries and scripts for vulnerabilities and performance impact.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Freshworks
Description
Freshworks provides enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences.
Key services
Freshservice (IT Service Management), Freshdesk (Customer Service), Freddy AI agentic AI solutions
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Material UI, Wistia video player, Google Tag Manager, OneTrust cookie consent, Optimizely
Frameworks
Next.js, Material UI
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data detected
  • Secure forms with proper labels

Analytics and tracking

Services
Google Tag Manager, Optimizely
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
LinkedIn Ads Pixel
Marketing tools
Optimizely, OneTrust
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia.
  2. Strong branding and consistent design throughout.
  3. Multiple language versions available indicating global reach.
  4. Use of modern web technologies and frameworks.
  5. Good privacy and cookie policy presence with consent mechanisms.
  6. No direct contact emails or phone numbers found on main pages; contact via forms.
  7. No explicit security policy or incident response page found.
  8. No security.txt or vulnerability disclosure page detected.
  9. No suspicious or malicious domains linked.
  10. Use of reputable third-party services for analytics and marketing.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js frameworks, with Material UI for styling. It integrates multimedia content via Wistia and uses Google Tag Manager and Optimizely for analytics and A/B testing. Cookie consent is managed by OneTrust, ensuring compliance with privacy regulations. The site is well optimized for performance and mobile responsiveness, with good accessibility features. SEO is well implemented with comprehensive meta tags, Open Graph, and Twitter card data. No CMS was explicitly detected, suggesting a custom or headless CMS approach. Hosting provider details are not explicitly available from the HTML content. Overall, the technical infrastructure supports a fast, secure, and user-friendly experience suitable for enterprise customers.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 87/100Low21 findingsView report
  2. 87/100Low17 findingsView report
  3. 81/100Low20 findingsView report
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