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Security report for freshworks.com

Freshworks Inc. · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

87/100

Risk levelLow

0–100, higher is better. How it is calculated

Freshworks Inc. is a leading enterprise SaaS provider specializing in customer service and IT service management software. Their platform leverages AI to deliver personalized, efficient support solutions for businesses globally. Positioned as a technology enterprise, Freshworks targets customer service and IT teams seeking scalable, uncomplicated software solutions. The company emphasizes AI-driven automation and insights to enhance service operations and customer satisfaction. Technically, Freshworks employs a modern web infrastructure utilizing React, Next.js, and Material UI frameworks, supported by advanced analytics and consent management tools such as Google Tag Manager and OneTrust. The website demonstrates excellent performance, mobile optimization, and accessibility, reflecting a mature digital presence. From a security standpoint, Freshworks maintains a strong posture with HTTPS enforcement, comprehensive security headers, and recognized certifications including ISO 27001 and SOC 2. Their privacy and cookie policies are comprehensive and GDPR compliant, supported by clear incident response contacts. No significant vulnerabilities or suspicious elements were detected. Overall, Freshworks presents a low-risk profile with robust business credibility and technical sophistication. The absence of WHOIS data is noted but does not undermine the legitimacy given the professional website and security practices. Strategic recommendations include implementing a security.txt file and enhancing transparency on data retention to further strengthen trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching freshworks.com

This scan found 13 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
65
Email security
95
DNS health
85
Network security
100
GDPR outside view
100
Average
87

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Freshworks operates in the competitive SaaS market for customer and IT service management, leveraging AI to differentiate its offerings. Their business model focuses on subscription-based software solutions targeting medium to large enterprises. The company benefits from strategic partnerships with platforms like Shopify and Stripe, enabling integrated autonomous AI actions. Growth indicators include continuous product innovation and global market reach. Freshworks maintains a strong brand presence with consistent messaging and professional digital assets. Their compliance with international security standards and GDPR positions them favorably among enterprise clients. The partnership ecosystem and AI capabilities provide competitive advantages in automation and customer experience enhancement.

Security posture

Freshworks exhibits a mature security posture with enforced HTTPS, multiple security headers, and adherence to industry standards such as ISO 27001 and SOC 2. The presence of dedicated security and abuse contact emails, along with a data protection officer, indicates organizational commitment to security governance. Privacy policies and cookie consent mechanisms align with GDPR requirements. No exposed sensitive data or vulnerable libraries were detected in the website content. Incident response procedures are publicly available, though could benefit from more detailed documentation. Overall, the security culture appears proactive and aligned with best practices, minimizing risk exposure.

Recommendations

  1. Publish a security.txt file to facilitate vulnerability disclosures and improve transparency.
  2. Regularly audit and update third-party libraries to mitigate potential vulnerabilities.
  3. Enhance the incident response page with detailed procedures and timelines to build trust.
  4. Implement DNSSEC to strengthen domain name system security and prevent spoofing.
  5. Clearly communicate data retention policies and user rights to reinforce GDPR compliance.

Contact details published on the site

Addresses
Legal name
Freshworks Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Freshworks Inc.
Description
Freshworks enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results for customer service and IT teams
Key services
Customer service software, IT service management, AI-powered support agents, Enterprise knowledge management
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Material UI, Wistia video player, Google Tag Manager, OneTrust cookie consent, Optimizely
Frameworks
Next.js, Material UI
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers implemented
  • Cookie consent mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Tag Manager, Optimizely
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Optimizely
Marketing tools
Optimizely
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges
  2. Professional and comprehensive privacy and cookie policies present
  3. Strong security posture with multiple certifications and security headers
  4. Modern technology stack and good performance metrics
  5. No suspicious or malicious content detected
  6. WHOIS data unavailable, which is uncommon but does not detract from website legitimacy based on other factors
Technical notes

Notes

The website is built on a modern technology stack including React and Next.js frameworks, ensuring fast and responsive user experiences. Material UI provides a consistent design system, while integrations with Wistia, Google Tag Manager, and OneTrust support multimedia content, analytics, and privacy compliance. The site demonstrates excellent mobile optimization and accessibility features. Performance is optimized with preloading and asynchronous script loading. No CMS was explicitly detected, suggesting a custom or headless approach. Hosting provider details are not disclosed but the infrastructure supports enterprise-grade availability and security. Opportunities exist to further modernize by adopting DNSSEC and enhancing security.txt adoption.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 85/100Low22 findingsView report
  2. 87/100Low17 findingsView report
  3. 81/100Low20 findingsView report
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