Skip to main content

Security report for freshworks.com

Freshworks · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

87/100

Risk levelLow

0–100, higher is better. How it is calculated

Freshworks is a leading enterprise software company specializing in customer service and IT service management solutions. Their SaaS offerings leverage AI to provide personalized, efficient support experiences for businesses and their customers. The company positions itself as a provider of uncomplicated, scalable software that enhances service operations and employee productivity. The website reflects a mature digital presence with modern technologies such as React and Next.js, and integrates advanced marketing and analytics tools. Security posture is strong with HTTPS enforcement and security headers, though explicit security policies and incident response contacts are not publicly detailed. The absence of WHOIS data reduces transparency but does not detract significantly from the overall legitimacy given the professional web presence and certifications. Strategic recommendations include publishing detailed security policies and improving domain registration transparency.

Scanned

This is an earlier scan of freshworks.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
5of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching freshworks.com

This scan found 9 issues across 3 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
65
Network security
100
GDPR outside view
100
Average
87

Not counted

  • Email security: did not complete in this scan.
  • DNS health: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Freshworks operates in the technology sector, targeting enterprise customers needing customer and IT service solutions. Their business model is SaaS-based, focusing on AI-driven automation and service efficiency. The company enjoys a strong market position with recognized certifications like SOC 2 and ISO 27001, indicating commitment to security and compliance. Their ecosystem includes integrations with platforms like Shopify and Stripe, enhancing their service capabilities. The website content and branding are consistent and professional, supporting trust and credibility. Growth indicators include active marketing, social media engagement, and continuous product innovation. No direct parent or subsidiary domains were identified, suggesting Freshworks operates as a standalone entity or under undisclosed corporate structure.

Security posture

The website demonstrates a solid security foundation with HTTPS, multiple security headers, and cookie consent mechanisms aligned with GDPR. No vulnerabilities or exposed sensitive data were detected in the HTML content. However, the lack of a public security policy, incident response page, or vulnerability disclosure program limits transparency and may hinder rapid incident communication. The use of third-party scripts necessitates ongoing security audits to mitigate supply chain risks. Overall, the security maturity is good but could be enhanced by formalizing security communications and providing direct security contacts.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency and trust.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Provide a direct security contact email (e.g., security@freshworks.com) for incident reporting.
  4. Regularly review and audit third-party scripts and marketing tools to minimize supply chain vulnerabilities.
  5. Enhance domain registration transparency by ensuring WHOIS data is complete and publicly accessible.

Contact details published on the site

Addresses
Legal name
Freshworks Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Freshworks
Description
Freshworks enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results for customer service and IT teams
Key services
Customer service software, IT service management, AI-powered support agents, Service operations scaling
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Material UI, Google Tag Manager, Wistia video player, OneTrust (cookie consent), Optimizely
Frameworks
Next.js, Material UI
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
Google Tag Manager, Optimizely, LinkedIn Insight
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
LinkedIn Insight, Optimizely
Marketing tools
Optimizely, OneTrust
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia
  2. Strong branding and consistent professional design
  3. Use of modern web technologies and frameworks
  4. Comprehensive privacy and cookie policies with consent mechanisms
  5. No direct security policy or incident response page found
  6. WHOIS data unavailable, which is a concern for domain transparency
  7. No suspicious or malicious content detected
  8. Use of multiple third-party analytics and marketing tools
  9. No exposed sensitive data or obvious vulnerabilities in HTML content
Technical notes

Notes

The website is built on a modern tech stack including React and Next.js frameworks, with Material UI for design components. It uses advanced video embedding (Wistia), consent management (OneTrust), and A/B testing (Optimizely). Performance is optimized with preloading and asynchronous script loading. The site is mobile-optimized and accessible, with good SEO practices including meta tags and structured data (JSON-LD). No CMS was explicitly detected, suggesting a custom or headless CMS approach. Hosting provider details are not disclosed. Technical risks are minimal but include reliance on multiple third-party scripts which require ongoing security monitoring.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 87/100 +2Low21 findingsView report
  2. 85/100 +4Low22 findingsView report
  3. 81/100Low20 findingsView report
Reviews of this site

Share your experience with freshworks.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review freshworks.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.