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Security report for feedbackcompany.com

Feedback Company · Technology · Netherlands

Medium risk. 6 critical or high findings in Security headers and GDPR outside view.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

Feedback Company is a mature Dutch technology business specializing in reputation management solutions, including company and product reviews, customer satisfaction research, and employee research. The company targets businesses and webshops seeking to improve their customer feedback and online reputation, leveraging integrations with popular platforms such as Shopify and WordPress. With over 6,000 users worldwide and recognized as a Google Review Partner, Feedback Company holds a solid market position in the online review and reputation management sector. Technically, the website is built on WordPress using the Divi theme and employs modern JavaScript libraries and marketing tools such as Google Tag Manager and PixelYourSite. However, a critical security gap exists due to the absence of a valid SSL certificate and HTTPS support, which significantly impacts the site's security posture. Privacy and cookie policies are present and indicate GDPR compliance, and contact information is clearly provided, enhancing business credibility. Overall, while the business and content quality are good, the lack of proper SSL/TLS implementation is a major risk that should be addressed promptly.

Scanned

This is an earlier scan of feedbackcompany.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching feedbackcompany.com

This scan found 23 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
30
Email security
65
DNS health
75
Network security
100
GDPR outside view
25
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates a SaaS model providing subscription-based reputation management tools. Its competitive advantage lies in its comprehensive review collection and research capabilities, integration with major e-commerce and CMS platforms, and its status as a Google Review Partner. The target customers are medium-sized businesses and webshops primarily in the Netherlands but with a global user base. The company demonstrates growth through product launches such as the Shopify plugin and maintains an active social media presence. Partnerships include a dedicated customer portal domain. The business model focuses on recurring revenue from subscriptions and value-added services like customer and employee research. The website content and structure support clear navigation and user engagement, indicating a mature digital presence.

Security posture

The current security posture is weak due to the lack of a valid SSL certificate and disabled TLS protocols, exposing users to potential data interception risks. While some security headers like HSTS and Referrer-Policy are set, they are ineffective without proper HTTPS. SPF records are well configured, reducing email spoofing risks. No explicit security or incident response policies are found on the website, and no vulnerability disclosure or security.txt files are present. The absence of OCSP stapling and session resumption further reduces security and performance. Immediate remediation of SSL/TLS issues is critical to protect user data and maintain trust.

Recommendations

  1. Obtain and deploy a valid SSL/TLS certificate to enable HTTPS across the entire site.
  2. Enable modern TLS protocols (TLS 1.2 and TLS 1.3) and disable deprecated versions.
  3. Configure HSTS with includeSubDomains and preload flags to enforce HTTPS.
  4. Implement OCSP stapling and session resumption to improve security and performance.
  5. Publish a security policy and incident response contact information to enhance transparency and readiness.

Contact details published on the site

Addresses
Legal name
Feedback Company B.V.
Technical notes

Notes

The website uses a standard WordPress CMS with the Divi theme and several plugins for enhanced functionality, including ActiveCampaign forms and PixelYourSite for marketing. The hosting is provided by Hosting Concepts B.V., consistent with the domain registration. Performance metrics are limited but indicate moderate load times. The site is mobile optimized with responsive design and uses Google Fonts and social media integrations. SEO is supported by proper meta tags and structured data (JSON-LD). However, the lack of SSL/TLS and disabled modern TLS protocols represent significant technical debt and security risk. The site would benefit from performance optimization and accessibility improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 71/100 +1Medium33 findingsView report
  2. 70/100Medium34 findingsView report
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