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Security report for feedbackcompany.com

Feedback Company · Technology · Netherlands

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Feedback Company is a technology-driven business specializing in reputation management and customer feedback solutions. With over 6,000 users worldwide, it offers a comprehensive suite of services including company reviews, patient satisfaction surveys, product reviews, and employee satisfaction research. The company targets businesses seeking to improve their customer experience and online reputation through data-driven insights. The website is professionally designed, multilingual, and integrates with popular e-commerce platforms such as Shopify, WooCommerce, and Magento, reflecting a mature digital infrastructure. Technically, the website is built on WordPress using the Divi theme, leveraging modern JavaScript libraries like jQuery and tracking tools such as Google Tag Manager and Cookiebot for GDPR compliance. The site demonstrates good SEO practices and mobile optimization, though accessibility features could be enhanced. Security posture is strong with HTTPS enforced and appropriate security headers present, but explicit privacy and security policies are not prominently published. The absence of WHOIS data for the domain introduces some uncertainty regarding domain registration legitimacy, though the professional web presence and trust certifications like TrustNet mitigate concerns. Overall, the site presents a trustworthy and credible business front with room for improvement in privacy transparency and incident response disclosures. Strategic recommendations include publishing detailed privacy and terms of service documents, establishing a vulnerability disclosure policy, and enhancing accessibility compliance to strengthen trust and regulatory adherence.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching feedbackcompany.com

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
30
Email security
65
DNS health
75
Network security
100
GDPR outside view
80
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Feedback Company operates in the reputation management sector, providing SaaS and consultancy services focused on customer and employee feedback. Its competitive advantage lies in its multi-faceted feedback solutions and integration capabilities with major e-commerce platforms, enabling seamless data collection and reputation enhancement. Revenue streams likely include subscription plans and premium services. The company targets medium to large businesses aiming to improve customer loyalty and brand credibility. The presence of a partner program and extensive integrations suggests a robust partnership ecosystem. Growth indicators include the launch of new services like patient satisfaction surveys and a user base exceeding 6,000 globally.

Security posture

The website exhibits a mature security posture with HTTPS enforced and multiple security headers implemented, reducing risks of common web attacks. The use of cookie consent tools aligns with GDPR requirements, though the lack of a detailed privacy policy and incident response information indicates gaps in compliance and preparedness. No vulnerabilities or exposed sensitive data were detected in the HTML content. The absence of a security.txt or vulnerability disclosure policy limits transparency for security researchers. Overall, the security maturity is good but could be improved by formalizing policies and enhancing user trust through transparency.

Recommendations

  1. Publish a comprehensive privacy policy detailing data processing and GDPR compliance.
  2. Add terms of service and security policy pages accessible from the website footer.
  3. Implement and disclose an incident response plan and contact channels for security issues.
  4. Create and host a security.txt file to facilitate vulnerability reporting.
  5. Enhance website accessibility features to meet recognized standards.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Feedback Company
Description
Online reviews & customer ratings. Provides customer, employee, product, and user experience research and reviews to improve reputation and business growth.
Key services
Company reviews, Patient satisfaction surveys, Product reviews, Customer satisfaction research, Employee satisfaction surveys, User experience feedback
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Divi Theme, jQuery, Google Tag Manager, Cookiebot, PixelYourSite
Frameworks
WordPress, Divi
Platforms
WooCommerce, Shopify, Magento, PrestaShop, Lightspeed
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
Google Analytics, Google Ads, Facebook Analytics
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Google Ads
Tracking pixels
Google Ads, Facebook Pixel
Marketing tools
PixelYourSite, Cookiebot
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge.
  2. WHOIS data is missing or unavailable, which is unusual for a commercial domain.
  3. Website uses modern technologies and has good SEO and privacy mechanisms.
  4. Contact information is clearly presented with phone, email, and address references.
  5. Cookie consent and GDPR-related scripts are implemented.
  6. No explicit privacy policy or terms of service pages detected in main HTML content.
  7. TrustNet certification and Google Seller Ratings are displayed as trust signals.
  8. Multiple language versions and integrations with popular e-commerce platforms are offered.
Technical notes

Notes

The website is built on WordPress with the Divi theme, a widely used CMS and framework combination. It uses jQuery and integrates with Google Tag Manager and Cookiebot for analytics and consent management. The site supports multiple languages and e-commerce platform integrations, indicating a flexible and scalable infrastructure. Performance is moderate with room for optimization. The presence of modern fonts and responsive design elements suggests good mobile support. Technical debt appears low, but improvements in accessibility and explicit privacy-related content would enhance overall quality and compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 70/100 +4Medium34 findingsView report
  2. 66/100Medium31 findingsView report
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