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Security report for feedbackcompany.com

Feedback Company · Technology · Netherlands

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Feedback Company B.V. is a technology company specializing in reputation management and customer feedback solutions. Their platform offers tools for collecting company and product reviews, as well as customer and employee research, targeting businesses that want to improve their customer journey insights and market reputation. The company is positioned as a trusted Google Review Partner with over 6,000 users worldwide, offering integrations with popular e-commerce platforms such as Shopify and WordPress. The website is professionally designed using WordPress and the Divi theme, with multilingual support and clear navigation. Technically, the site employs modern analytics and marketing tools including Google Tag Manager, Microsoft Clarity, and Cookiebot for GDPR-compliant tracking and consent management. Security posture is strong with HTTPS enforced and multiple security headers present, though the site lacks a publicly available security policy or incident response information. The absence of WHOIS data for the domain reduces transparency and trust from a domain registration perspective, though the business content and contact information are credible and professional. Overall, the site demonstrates a mature digital presence with good privacy compliance and user experience.

Scanned

This is an earlier scan of feedbackcompany.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching feedbackcompany.com

This scan found 25 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
30
Email security
65
DNS health
75
Network security
100
GDPR outside view
80
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Feedback Company operates in the technology sector providing SaaS solutions for reputation management and feedback collection. Their business model revolves around subscription plans starting from €69 per month, targeting medium-sized businesses and e-commerce shops. The company leverages partnerships with major platforms like Shopify and WordPress to extend its market reach. Their competitive advantage lies in being a Google Review Partner and offering comprehensive integrations and multilingual support. The presence of over 6,000 users worldwide indicates a solid market foothold. The company maintains active social media channels and provides extensive resources and demos to engage potential clients. No parent or subsidiary companies were identified, suggesting an independent operation. The business intelligence points to a focused, well-positioned company with growth potential in the customer feedback and reputation management niche.

Security posture

The website enforces HTTPS with an excellent SSL configuration and implements key security headers such as Strict-Transport-Security, X-Frame-Options, and Content-Security-Policy, indicating adherence to security best practices. Cookie consent mechanisms are in place, supporting GDPR compliance. However, the absence of a published security policy or incident response contact reduces transparency and preparedness perception. No vulnerabilities or exposed sensitive data were detected in the site content or scripts. The use of reputable third-party analytics and marketing tools is balanced with consent management, minimizing privacy risks. Overall, the security posture is strong but could be improved by publishing formal security and incident response documentation.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and compliance.
  2. Provide clear incident response contact information to enhance trust and readiness.
  3. Implement a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  4. Enhance website accessibility features to improve inclusivity and compliance.
  5. Regularly review and update third-party scripts and plugins to mitigate potential vulnerabilities.

Contact details published on the site

Addresses
Legal name
Feedback Company B.V.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Feedback Company
Description
Online reviews & customer ratings. Provides tools for collecting reliable and honest feedback through product reviews, company reviews, customer satisfaction research, and employee research.
Key services
Company reviews, Product reviews, Customer satisfaction research, Employee research
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Divi Theme, jQuery, Google Tag Manager, Cookiebot, PixelYourSite, Microsoft Clarity
Frameworks
Divi Builder
Platforms
Shopify (plugin available), WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • Cookie consent mechanism implemented

Analytics and tracking

Services
Google Analytics (via GTM), Microsoft Clarity
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Microsoft Clarity, PixelYourSite
Marketing tools
ActiveCampaign, Cookiebot
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Professional design using Divi theme and WordPress CMS.
  3. Strong presence of privacy and cookie policies with consent mechanisms.
  4. Contact information is clearly provided including phone, email, and physical address.
  5. Multiple language options available indicating international targeting.
  6. Use of modern analytics and marketing tools with GDPR compliance.
  7. No visible security policy or incident response information on site.
  8. WHOIS data is missing, which is a concern for domain transparency.
  9. No suspicious or malicious content detected.
  10. Good SEO and social media integration.
Technical notes

Notes

The website is built on WordPress using the Divi theme and builder framework, leveraging jQuery and modern JavaScript libraries. It integrates multiple analytics and marketing tools including Google Tag Manager, Microsoft Clarity, PixelYourSite, and ActiveCampaign subscription forms. The site supports multiple languages and offers integrations with e-commerce platforms such as Shopify and WooCommerce. Performance is moderate with good mobile optimization and SEO practices. The technical infrastructure is modern and well-maintained, though hosting provider details are not disclosed. Opportunities exist to improve accessibility and reduce technical debt by auditing third-party dependencies and optimizing load times.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 71/100 +5Medium33 findingsView report
  2. 66/100Medium31 findingsView report
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