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Security report for daktela.com

Daktela · Technology · Czech Republic

Medium risk. 5 critical or high findings in GDPR outside view and SSL/TLS.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

Daktela is a Czech-based technology company specializing in cloud-based Contact Center as a Service (CCaaS) software solutions. Their platform offers a comprehensive omnichannel communication suite including voice calls, webchat, SMS, social media messaging, and email, enhanced with AI-powered chatbots and voicebots. The company targets a broad range of industries such as e-commerce, IT services, finance, and healthcare, positioning itself as a high performer in the contact center software market with a strong client portfolio and industry awards. Technically, the website is built on modern web technologies including Webflow CMS, Google Tag Manager, and integrates multiple marketing and analytics tools. Security posture is solid with HTTPS enforced, use of reCAPTCHA, and cookie consent mechanisms, though there is room for improvement in DNS security and explicit security policies. Overall, the website is professional, content-rich, and demonstrates a mature digital presence with good business credibility.

Scanned

This is an earlier scan of daktela.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, LinkedIn, YouTube, Google APIs

      What to do: Document all third-party data sharing in your privacy policy

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching daktela.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
60
Email security
90
DNS health
90
Network security
100
GDPR outside view
35
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Daktela operates a SaaS business model offering scalable contact center solutions with a focus on omnichannel communication and AI integration. Their market positioning is strengthened by recognized awards and a diverse client base including major brands. The company emphasizes ease of onboarding, productivity tools, and real-time analytics, appealing to medium to large enterprises across multiple sectors. Their partnership ecosystem includes a dedicated partner portal. Revenue streams likely include subscription licenses and value-added services such as workforce management and international phone numbers. The website's multilingual support indicates a strategic focus on Central and Eastern European markets and beyond.

Security posture

The security maturity of Daktela's web presence is good, with HTTPS enforced and security headers implied by domain status flags. The use of Google reCAPTCHA on forms and a cookie consent mechanism demonstrates awareness of privacy and bot mitigation. However, the absence of a published privacy policy, terms of service, security policy, and incident response contacts represents compliance gaps, especially under GDPR and NIS2 frameworks. DNSSEC is not enabled, which is a minor vulnerability in DNS integrity. No vulnerabilities or exposed sensitive data were detected in the HTML content. Overall, the security posture is adequate but could be enhanced by formalizing policies and disclosures.

Recommendations

  1. Publish a comprehensive privacy policy and terms of service to improve compliance and user trust.
  2. Enable DNSSEC to enhance DNS security and prevent spoofing.
  3. Create and publish a security policy and incident response contact information to improve transparency and readiness.
  4. Implement a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  5. Enhance accessibility features to meet higher compliance standards and improve user experience.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Daktela
Description
Daktela provides cloud-based Contact Center as a Service (CCaaS) software enabling omnichannel communication including calls, webchat, SMS, social media, and email. They offer productivity tools, real-time reporting, AI-powered chatbots and voicebots, workforce management, and integrations with external systems.
Key services
Omnichannel Contact Centre, Cloud Phone, Mobile and Desktop Apps, AI Chatbot, Emailbot, Voicebot, Workforce Management, Integrations
Content quality
good
Branding
consistent

Technology

Stack
Webflow CMS, Google Tag Manager, Google reCAPTCHA, Smartlook (session recording), Cookiefirst (cookie consent), Facebook Pixel, LinkedIn Insight Tag
Frameworks
Webflow, Google Web Fonts
Platforms
Web, Android, iOS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Use of Google reCAPTCHA on forms
  • Cookie consent mechanism implemented
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, Smartlook
Tracking level
moderate
Privacy practices
basic

Advertising

Ad networks
Google Ads, Facebook Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Google Analytics (via GTM)
Marketing tools
Cookiefirst
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is professionally designed and content-rich.
  2. Multiple language options indicate international presence.
  3. Strong focus on omnichannel contact center solutions with AI integration.
  4. Use of modern web technologies and marketing tools.
  5. No explicit privacy policy or terms of service pages found in provided content.
  6. Contact phone numbers are present but no direct emails found in visible content.
  7. Cookie consent implemented via third-party service.
  8. No visible security.txt or vulnerability disclosure information.
  9. Domain WHOIS data consistent and domain age supports legitimacy.
Technical notes

Notes

The website is built using Webflow CMS, leveraging modern web fonts and responsive design techniques for good mobile optimization. It integrates multiple third-party services including Google Tag Manager, reCAPTCHA, Smartlook for session recording, and Cookiefirst for cookie consent management. Performance is moderate with asynchronous loading of scripts and optimized images. The technical stack is modern and well-maintained, though reliance on multiple external domains for scripts and tracking may introduce privacy considerations. Hosting appears to be via Webflow's infrastructure, which is reliable but may limit advanced backend customization. Overall, the technical implementation supports a professional and scalable web presence with opportunities for further optimization in accessibility and security hardening.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 75/100 +3Medium25 findingsView report
  2. 72/100Medium25 findingsView report
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