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Security report for daktela.com

Daktela · Technology · Czech Republic

Medium risk. 5 critical or high findings in GDPR outside view and SSL/TLS.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

Daktela is a well-established technology company specializing in cloud-based Contact Center as a Service (CCaaS) software solutions. Their platform offers comprehensive omnichannel communication capabilities including calls, email, webchat, social media, SMS, and AI-powered bots, targeting contact centers across various industries such as e-commerce, IT, telco, and finance. The company has a strong market presence supported by multiple industry awards and a multilingual client base. Technically, the website is built on modern frameworks and integrates advanced analytics and marketing tools, ensuring good performance and mobile optimization. Security posture is solid with HTTPS, CAPTCHA protections, and cookie consent mechanisms, though improvements like DNSSEC and explicit security policies could enhance trust. Overall, the site reflects a professional and credible business with a mature digital infrastructure.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, LinkedIn, YouTube, Cloudflare, Google APIs

      What to do: Document all third-party data sharing in your privacy policy

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching daktela.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
60
Email security
90
DNS health
90
Network security
100
GDPR outside view
35
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Daktela operates in the competitive CCaaS market with a SaaS business model offering scalable contact center solutions. Their competitive advantage lies in the integration of AI features such as chatbots and voicebots, and a broad omnichannel approach. The company targets medium to large enterprises requiring advanced customer engagement tools. Their partnership ecosystem includes a dedicated partner portal and integrations with popular CRM and productivity platforms. Testimonials and client logos across multiple countries indicate a growing international footprint. The company’s longevity since 2005 and consistent branding reinforce its market credibility.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, use of CAPTCHA services (Google reCAPTCHA and Cloudflare Turnstile), and a cookie consent mechanism compliant with GDPR principles. No sensitive data exposure or vulnerable libraries were detected in the HTML content. However, the absence of DNSSEC and explicit security headers like Content-Security-Policy and X-Frame-Options are areas for improvement. There is no publicly available security policy or incident response contact, which could be a gap in transparency and readiness. Overall, the security measures are adequate for the business type but could be enhanced to meet higher compliance standards.

Recommendations

  1. Publish a comprehensive privacy policy and terms of service accessible from the main navigation or footer.
  2. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  3. Implement and explicitly declare security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  4. Provide clear incident response contact information or a security policy page to enhance trust and compliance.
  5. Regularly audit third-party scripts and tracking tools to ensure privacy compliance and minimize user tracking.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Daktela
Description
Daktela provides cloud-based Contact Center as a Service (CCaaS) software enabling omnichannel communication for contact centres. Their platform includes features such as incoming/outgoing calls, campaigns, email, webchat, social media, SMS, CRM, reporting, integrations, AI-powered chatbots, voicebots, and workforce management.
Key services
Omnichannel contact centre software, Cloud Phone, Mobile and Desktop Apps, AI Chatbot, Emailbot, Voicebot, Workforce Management, Telco Services, Integrations with CRM and productivity tools
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow CMS, Google Analytics, Google Tag Manager, Facebook Pixel, LinkedIn Insight Tag, Smartlook (session recording), Cloudflare Turnstile (captcha), Google reCAPTCHA, Coworkers AI chatbot
Frameworks
Webflow
Platforms
Web, Mobile (Android & iOS apps mentioned), Desktop (Windows app mentioned)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enabled
  • Cookie consent banner implemented
  • CAPTCHA mechanisms (Google reCAPTCHA and Cloudflare Turnstile)
  • No exposed sensitive data in HTML
  • Use of security-focused third-party scripts

Analytics and tracking

Services
Google Analytics, Smartlook, Facebook Pixel, LinkedIn Insight Tag
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Google Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Smartlook
Marketing tools
CookieFirst Consent Management
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking mechanisms.
  2. Strong focus on omnichannel contact center solutions with AI integration.
  3. Multiple language support and localized testimonials indicate international presence.
  4. Use of modern web technologies and third-party analytics/tracking tools.
  5. No explicit privacy policy or terms of service found on main page or navigation.
  6. Cookie consent mechanism is implemented via CookieFirst.
  7. No direct contact emails or phone numbers found in visible content or forms.
  8. Security posture is good but could be improved with DNSSEC and explicit security policies.
Technical notes

Notes

The website is hosted on Webflow with a modern tech stack including Google Analytics, Facebook Pixel, LinkedIn Insight, and Smartlook for analytics and user behavior tracking. It uses Cloudflare Turnstile and Google reCAPTCHA for bot mitigation. The site is well-optimized for mobile devices and demonstrates fast loading times. The use of Webflow CMS allows for efficient content management and multilingual support. There is no indication of technical debt or outdated technologies. Opportunities exist to further improve security configurations and enhance privacy compliance documentation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 72/100 −3Medium25 findingsView report
  2. 75/100Medium24 findingsView report
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