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Security report for crisp.chat

Crisp · Technology · N/a

Low risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

76/100

Risk levelLow

0–100, higher is better. How it is calculated

Crisp is a technology company providing an AI-powered multichannel messaging platform designed to enhance customer support and engagement for businesses. Positioned as a leading SaaS provider in the customer support space, Crisp offers a comprehensive suite of tools that enable instant communication with customers and leads, leveraging AI to drive hypergrowth. The website reflects a mature digital presence with strong branding, multilingual support, and extensive structured data to improve search visibility. Technically, the website is built using modern web technologies including Nuxt.js and employs best practices such as HTTPS, security headers, and responsive design. The platform demonstrates good performance and accessibility, ensuring a positive user experience across devices. Privacy and cookie policies are present with consent mechanisms, indicating compliance with GDPR and related regulations. From a security perspective, the site shows a solid posture with HTTPS enforcement and security headers, though explicit security policies and incident response information are not publicly disclosed. The absence of WHOIS data due to privacy protection is typical for SaaS companies and does not raise immediate concerns. Overall, the site is professional, trustworthy, and well-maintained. The risk assessment is low, with no critical vulnerabilities or suspicious indicators detected. Strategic recommendations include publishing detailed security and incident response policies, adding vulnerability disclosure mechanisms, and enhancing transparency around data protection roles to further strengthen trust and compliance.

Scanned

This is an earlier scan of crisp.chat. View the latest report

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching crisp.chat

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
55
Email security
83
DNS health
90
Network security
100
GDPR outside view
53
Average
76

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention crisp.chat, from OffSeq Breach.

Total records
34,983
Employees
2
Customers
34,930
Third parties
51
Weak passwords
12%

Latest record dated 2025-08-19 · 42 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for crisp.chat.

Select it in the checkout above.

Masked preview

  • –app.crisp.chat2025-08-19
  • –app.crisp.chat2025-07-26

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Crisp operates in the competitive SaaS market for customer support and communication platforms, targeting businesses that require efficient and AI-enhanced customer engagement solutions. Its business model is subscription-based, offering tiered pricing plans as indicated in structured data. The company leverages AI to differentiate itself and drive growth. The website's multilingual support and social media presence suggest a global outreach strategy. While direct company contact details like phone numbers and physical addresses are not prominently displayed, the presence of contact forms and social media channels facilitates customer interaction. The platform's integration capabilities and app ecosystem position it well within the customer support technology landscape.

Security posture

The website demonstrates a mature security posture with HTTPS enabled and multiple security headers implemented, including Content-Security-Policy and Strict-Transport-Security. There is no evidence of exposed sensitive data or vulnerable libraries in the HTML content. However, the absence of publicly available security policies, incident response plans, or vulnerability disclosure programs limits transparency. No direct security contact emails or abuse channels are found. The site would benefit from publishing a security.txt file and explicit incident response information to improve readiness and trust. Overall, the security maturity is good but could be enhanced with better communication and formal policies.

Recommendations

  1. Publish a dedicated security policy and incident response page to improve transparency.
  2. Implement and publish a vulnerability disclosure program or security.txt file.
  3. Provide direct security contact channels such as security@ or abuse@ email addresses.
  4. Regularly audit and update third-party scripts and libraries to mitigate vulnerabilities.
  5. Enhance data protection officer visibility and compliance documentation.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Crisp
Description
Crisp is the ultimate all-in-one AI-powered multichannel messaging platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the AI-driven revolution by using conversations to unlock hypergrowth.
Key services
Multichannel messaging, AI-powered customer support, Live chat, Customer engagement tools
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, HTML5, CSS3, WebAssembly (woff2 fonts), Nuxt.js (Vue.js framework), JSON-LD structured data
Frameworks
Nuxt.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Secure cookies
  • No exposed sensitive data in HTML
  • Use of CSP headers

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is rich, professional, and well-structured with comprehensive metadata.
  3. Strong use of structured data (JSON-LD) for SEO and business information.
  4. Multiple language support indicated by hreflang tags.
  5. No direct company phone numbers or physical addresses found on main page; contact primarily via forms and social media.
  6. No explicit security or incident response policies published on main site.
  7. WHOIS data is unavailable, indicating privacy protection.
  8. Website uses modern web technologies and frameworks.
  9. Good privacy and cookie policies with consent mechanisms.
  10. No adult or questionable content detected.
Technical notes

Notes

The website is built on a modern JavaScript framework (Nuxt.js) with extensive use of JSON-LD structured data for SEO and business information. It employs modern font formats (woff2) and responsive design techniques ensuring excellent mobile optimization. The site loads quickly and uses HTTPS with strong security headers, indicating good hosting and infrastructure quality. No CMS is explicitly detected, suggesting a custom or headless architecture. The technical implementation supports a high-quality user experience with clear navigation and professional design. Opportunities exist to further improve accessibility features and to document technical security practices publicly.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 76/100 +1Low25 findingsView report
  2. 75/100 +7Medium25 findingsView report
  3. 68/100Medium27 findingsView report
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