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Security report for crisp.chat

Crisp · Technology · France

Low risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

76/100

Risk levelLow

0–100, higher is better. How it is calculated

Crisp is a French technology company offering an AI-powered multichannel messaging platform designed to enhance customer support and engagement for businesses. Positioned as a leading SaaS provider in the customer support technology space, Crisp delivers a comprehensive suite of tools enabling instant connection between businesses and their customers or leads. The platform supports rapid growth through conversational AI and integrations, targeting businesses seeking advanced customer communication solutions. Technically, the website is built on modern web technologies including Nuxt.js and JavaScript, with strong SEO and accessibility features. The site is mobile-optimized and performs well, reflecting a mature digital infrastructure. Structured data and metadata are well implemented, supporting discoverability and user experience. From a security perspective, the site enforces HTTPS and includes standard security headers, indicating good baseline security hygiene. However, explicit security policies, incident response details, and vulnerability disclosure mechanisms are not publicly documented, representing areas for improvement. No vulnerabilities or suspicious elements were detected in the site content or linked resources. Overall, Crisp demonstrates a strong business and technical foundation with high trustworthiness and professional presentation. Strategic enhancements in transparency around security policies and incident response would further strengthen its security posture and compliance profile.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching crisp.chat

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
55
Email security
83
DNS health
90
Network security
100
GDPR outside view
53
Average
76

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention crisp.chat, from OffSeq Breach.

Total records
34,983
Employees
2
Customers
34,930
Third parties
51
Weak passwords
12%

Latest record dated 2025-08-19 · 42 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for crisp.chat.

Select it in the checkout above.

Masked preview

  • –app.crisp.chat2025-08-19
  • –app.crisp.chat2025-07-26

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Crisp operates in the competitive SaaS customer support market, leveraging AI and multichannel messaging to differentiate itself. Its subscription-based business model with tiered pricing targets SMEs and medium-sized enterprises globally. The company benefits from a consistent brand presence, positive user ratings, and active social media engagement. The lack of direct phone or email contacts on the main site suggests a focus on digital-first customer interactions. Crisp's growth is supported by continuous product evolution and integration capabilities, positioning it well for sustained market relevance.

Security posture

The website exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and no visible exposure of sensitive data. Absence of a published security policy or incident response plan limits transparency but does not indicate immediate risk. No vulnerability disclosures or security.txt files were found, which could be added to improve security culture and stakeholder confidence. Overall, the security posture is strong but could benefit from enhanced documentation and communication of security practices.

Recommendations

  1. Publish a dedicated security policy page outlining security controls and practices.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Provide clear incident response contact channels such as security@ or abuse@ emails.
  4. Regularly audit third-party scripts and dependencies for vulnerabilities.
  5. Enhance transparency on data protection officer and GDPR compliance details.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Crisp
Description
Crisp is the ultimate all-in-one AI-powered multichannel messaging platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the AI-driven revolution by using conversations to unlock hypergrowth.
Key services
Multichannel messaging, AI customer support, Apps and integrations, Customer engagement tools
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Nuxt.js, HTML5, CSS3, WebFonts (woff2), SVG
Frameworks
Nuxt.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Secure cookies likely
  • No exposed sensitive data in HTML
  • Use of CSP headers

Analytics and tracking

Tracking level
minimal
Privacy practices
good

Advertising

Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Professional and modern design with clear navigation.
  3. Strong presence of structured data and SEO metadata.
  4. No direct phone numbers or emails visible on main page; contact via forms and social media.
  5. No explicit security policy or incident response info published.
  6. No vulnerability disclosure or security.txt found.
  7. Social media links are official and consistent with brand.
  8. No suspicious or malicious external domains detected.
Technical notes

Notes

The website is built using Nuxt.js, a modern Vue.js framework, leveraging HTML5, CSS3, and optimized web fonts. The site is well-structured with semantic markup and uses JSON-LD for rich metadata. Performance is optimized with module preloading and efficient asset delivery. Mobile responsiveness and accessibility are well addressed. Hosting details are not explicit but likely cloud-based. No CMS detected, indicating a custom or static site approach. The technical stack supports scalability and maintainability with minimal technical debt observed.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 76/100 +1Low25 findingsView report
  2. 75/100 +7Medium25 findingsView report
  3. 68/100Medium27 findingsView report
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