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Security report for crisp.chat

Crisp IM SARL · Technology · France

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

Crisp IM SARL operates the Crisp.chat platform, a comprehensive multichannel business messaging SaaS solution designed to unify customer communications across live chat, email, phone, and social media. Founded in 2017 and based in France, Crisp has established itself as a leading player in the customer support and sales enablement market, serving over 600,000 companies globally. Their platform integrates AI-powered chatbots, CRM capabilities, knowledge bases, and campaign management tools to enhance customer engagement and operational efficiency. Technically, the website is built on modern web technologies including Nuxt.js and leverages various analytics and tracking tools such as Google Tag Manager, Amplitude, PostHog, and Hotjar. The site is well-optimized for performance, mobile responsiveness, and SEO, with comprehensive structured data enhancing search visibility. The hosting and infrastructure details are not explicitly disclosed but the site uses HTTPS with a valid SSL configuration. From a security perspective, Crisp demonstrates good practices including domain transfer protections and published security documentation. However, DNSSEC is not enabled and explicit security headers are not detected in the provided data. No critical vulnerabilities or exposed sensitive data were found. Privacy compliance is strong with a clear privacy policy and terms of service, though no cookie consent mechanism was detected despite the use of tracking technologies. Overall, Crisp.chat presents a professional, trustworthy, and technically mature web presence with a strong business credibility score. Recommendations include enabling DNSSEC, adding security headers, and implementing a cookie consent mechanism to further enhance security and privacy compliance.

Scanned

This is an earlier scan of crisp.chat. View the latest report

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching crisp.chat

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
55
Email security
83
DNS health
85
Network security
100
GDPR outside view
53
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention crisp.chat, from OffSeq Breach.

Total records
34,983
Employees
2
Customers
34,930
Third parties
51
Weak passwords
12%

Latest record dated 2025-08-19 · 42 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for crisp.chat.

Select it in the checkout above.

Masked preview

  • –app.crisp.chat2025-08-19
  • –app.crisp.chat2025-07-26

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Crisp IM SARL targets businesses requiring integrated customer communication tools, focusing on customer support, marketing, and sales teams. Their SaaS subscription model with a free trial lowers adoption barriers and supports scalable growth. The platform's AI-driven automation and multichannel approach provide competitive advantages in efficiency and customer engagement. The company maintains a strong partnership ecosystem visible through social media and developer hubs. Growth indicators include a large user base and positive user testimonials. Strategic observations highlight Crisp's positioning as a comprehensive solution in a competitive market, emphasizing flexibility and automation.

Security posture

Crisp's security posture is solid with HTTPS enforced and domain registration protections in place. The availability of a security practices guide indicates a mature security culture. However, the absence of DNSSEC and security headers like CSP or HSTS suggests room for improvement. No incident response contacts or vulnerability disclosure policies were found, which could be enhanced to improve transparency and readiness. Privacy policies are comprehensive and GDPR compliant, but cookie consent mechanisms are lacking despite tracking usage. Overall, the security maturity is good but could benefit from additional technical controls and formalized incident response processes.

Recommendations

  1. Enable DNSSEC to protect against DNS spoofing and improve domain security.
  2. Implement standard security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options to mitigate common web vulnerabilities.
  3. Add a cookie consent banner or mechanism to comply fully with privacy regulations and inform users about tracking.
  4. Publish a vulnerability disclosure policy and security.txt file to enhance transparency and facilitate responsible reporting.
  5. Establish and publicize incident response contact channels to improve security incident management and trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Crisp IM SARL
Description
Crisp is the ultimate all-in-one multichannel messaging platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the customer-driven revolution by using conversations to unlock hypergrowth.
Key services
Shared Inbox, AI Chatbot, CRM, Knowledge Base, Campaigns, Live Chat Widget
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, HTML5, CSS3, Nuxt.js, Vimeo (video hosting)
Frameworks
Nuxt.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited and clientUpdateProhibited
  • Security practices documented

Analytics and tracking

Services
Google Tag Manager, Amplitude, PostHog, Hotjar
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Amplitude, PostHog, Hotjar
Marketing tools
Amplitude, PostHog, Hotjar
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia
  2. Strong branding and consistent messaging
  3. Comprehensive product offerings with clear business focus
  4. Good use of structured data for SEO and rich snippets
  5. No contact emails or phone numbers explicitly listed on homepage
  6. Security policies and documentation are publicly available
  7. No cookie consent banner detected despite tracking scripts
  8. No explicit vulnerability disclosure or security.txt found
Technical notes

Notes

The website is built using Nuxt.js, a modern Vue.js framework, indicating a contemporary and maintainable codebase. The use of modulepreload and crossorigin attributes suggests performance optimization and security considerations. Multimedia content is hosted on Vimeo, and various images use responsive srcset attributes for optimized loading. Analytics and tracking are implemented via multiple services, providing rich data collection capabilities. The site is mobile-optimized with good accessibility and SEO practices. No CMS is explicitly detected, implying a custom or headless CMS approach. Hosting provider details are not disclosed, but the domain is registered with 101domain GRS Limited. Overall, the technical infrastructure is modern, performant, and well-structured.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 76/100Low25 findingsView report
  2. 76/100 +8Low25 findingsView report
  3. 68/100Medium27 findingsView report
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