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Security report for chatlio.com

Chatlio LLC · Technology · United States

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

79/100

Risk levelLow

0–100, higher is better. How it is calculated

Chatlio LLC operates a specialized live chat service that integrates directly with Slack, enabling businesses to communicate with website visitors seamlessly within their existing Slack environment. The company targets Slack-using businesses seeking efficient customer engagement tools without the need for additional chat clients. Their SaaS business model includes a 30-day free trial and subscription plans. The website is professionally designed, mobile-optimized, and rich in relevant content including customer testimonials, enhancing trust and credibility. Technically, the site is built using the Hugo static site generator, leveraging modern JavaScript and CSS technologies. It loads quickly and is optimized for mobile devices, with good SEO and accessibility features. The integration with Slack APIs and use of asynchronous scripts indicate a modern and efficient technical infrastructure. From a security perspective, the website enforces HTTPS with excellent SSL configuration and avoids exposing sensitive data. However, it lacks explicit security headers such as Content Security Policy and HSTS, and does not publish a security policy or incident response information. No cookie consent mechanism was detected, which may impact privacy compliance. No vulnerabilities or malicious indicators were found. Overall, Chatlio.com presents a trustworthy and professional online presence with strong business credibility and technical maturity. The main areas for improvement include enhancing privacy compliance with cookie consent, publishing security policies, and implementing additional security headers to strengthen the security posture.

Scanned

This is an earlier scan of chatlio.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching chatlio.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
60
Security headers
80
Email security
85
DNS health
80
Network security
100
GDPR outside view
70
Average
79

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatlio holds a niche market position as a Slack-integrated live chat provider, differentiating itself by eliminating the need for separate chat clients. Its competitive advantage lies in seamless Slack integration, multi-agent chat capabilities, and customizable widgets. The business model is subscription-based SaaS with a free trial, targeting small to medium businesses using Slack. Customer testimonials and social media presence indicate positive user reception and organic growth. The company operates with a distributed team based in Seattle, USA. The partnership ecosystem includes Slack and social media platforms but no explicit payment or partner domains were identified. The website content and design reflect a focused and consistent brand strategy.

Security posture

The security maturity level is moderate to high, with HTTPS enforced and no visible sensitive data leaks. The absence of key security headers and lack of published security or incident response policies represent compliance gaps. No vulnerability disclosures or security.txt files were found, indicating limited transparency in vulnerability management. Data protection practices appear adequate but could be improved with explicit privacy and cookie policies. Incident response readiness is unclear due to missing contact channels for security issues. Overall, the security culture is implied but not explicitly documented, suggesting room for enhancement in formal security governance and communication.

Recommendations

  1. Implement a comprehensive cookie consent mechanism to improve privacy compliance and GDPR adherence.
  2. Publish a dedicated security policy and incident response page including contact channels for security issues.
  3. Add essential security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options to enhance protection against common web attacks.
  4. Introduce a vulnerability disclosure program or security.txt file to foster transparency and responsible reporting.
  5. Enhance trust signals by including physical address and phone contact information if applicable, and consider certifications relevant to SaaS security.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chatlio LLC
Description
Chatlio provides a live chat solution integrated directly with Slack, enabling businesses to chat with website visitors without needing additional chat clients.
Key services
Live chat widget for websites, Slack integration for customer communication, Customer data display (location, browser info), Customizable chat widgets
Content quality
excellent
Branding
consistent

Technology

Stack
Hugo static site generator, JavaScript, CSS, Slack API integration
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of async scripts

Analytics and tracking

Tracking level
minimal
Privacy practices
basic

Advertising

Transparency
poor

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content
  2. Strong Slack integration focus
  3. No explicit cookie consent mechanism found
  4. No visible security.txt or vulnerability disclosure
  5. Contact primarily via email and widget
  6. No phone numbers or physical addresses explicitly listed
  7. Good customer testimonial presence
  8. No advertising or tracking scripts detected
Technical notes

Notes

The website is built on the Hugo static site generator, ensuring fast load times and efficient content delivery. The tech stack includes modern JavaScript and CSS with asynchronous script loading for performance optimization. The site is mobile responsive and accessible, with good SEO practices evident in meta tags and structured content. No CMS other than Hugo was detected. Hosting provider details are not explicit but performance indicates a reliable infrastructure. There is no evidence of technical debt or deprecated libraries. Opportunities exist to modernize security headers and implement privacy compliance tools to reduce technical risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 80/100Low24 findingsView report
  2. 80/100Low24 findingsView report
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