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Security report for chatlio.com

Chatlio LLC · Technology · United States

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Chatlio LLC operates a specialized SaaS platform offering live chat services integrated directly with Slack, targeting businesses that use Slack for communication. The company positions itself as a niche provider simplifying customer engagement by eliminating the need for separate chat clients. Founded in 2014, Chatlio maintains a small company profile with a consistent and professional web presence emphasizing ease of integration and customer support. Technically, the website is built using modern technologies including the Hugo static site generator, JavaScript, and Cloudflare for DNS and hosting. The site is performant, mobile-optimized, and uses frameworks such as AOS and Bootstrap for UI enhancements. The integration with Slack APIs is a core technical feature. However, some improvements could be made in accessibility and security headers. From a security perspective, the site enforces HTTPS and uses domain transfer protection, but lacks DNSSEC and visible security headers. There is no published security policy or incident response information, and no cookie consent mechanism was detected despite GDPR compliance indications. No vulnerabilities or exposed sensitive data were found in the HTML content. The domain registration is consistent and transparent, supporting legitimacy. Overall, Chatlio presents a trustworthy and professional online presence with a solid technical foundation and good business credibility. Strategic improvements in privacy compliance and security transparency would enhance trust and regulatory adherence.

Scanned

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching chatlio.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
80
Email security
85
DNS health
80
Network security
100
GDPR outside view
70
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatlio occupies a focused market niche by providing Slack-integrated live chat solutions, leveraging Slack's widespread adoption among businesses. Its SaaS subscription model with a free trial lowers barriers to adoption. Customer testimonials and third-party reviews on platforms like G2 and Twitter reinforce its market credibility. The company targets small to medium businesses seeking streamlined customer communication without additional software overhead. The lack of phone contact and physical address suggests a lean, distributed team model. The partnership ecosystem is limited but includes Slack as a key integration partner. Growth indicators include consistent domain age and active customer engagement. Strategic observations include the need to enhance privacy and security disclosures to meet evolving compliance standards.

Security posture

Chatlio demonstrates a moderate to strong security posture with HTTPS enforced and domain transfer protection enabled. The absence of DNSSEC and security headers such as Content-Security-Policy or X-Frame-Options represents areas for improvement. No evidence of exposed sensitive data or vulnerable libraries was found. The lack of a published security policy or incident response plan limits transparency and preparedness perception. GDPR compliance is indicated but cookie consent mechanisms are missing, which could pose compliance risks. Incident response contact channels are not publicly available. Overall, the security maturity is adequate for a small SaaS provider but would benefit from formalized policies and enhanced technical controls.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  2. Implement and publish a comprehensive security policy and incident response plan accessible on the website.
  3. Add a cookie consent banner or mechanism to comply with GDPR and other privacy regulations.
  4. Deploy security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security to enhance browser security.
  5. Consider publishing a vulnerability disclosure policy or security.txt file to encourage responsible reporting and improve security culture.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chatlio LLC
Description
Chatlio provides a live chat application that integrates directly with Slack, allowing businesses to chat with website visitors without needing additional chat clients.
Key services
Live chat widget for websites, Slack integration for customer communication, Customizable chat widgets, Customer data display (location, browser info)
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, Hugo static site generator, Cloudflare DNS and registrar, Slack API integration
Frameworks
AOS (Animate On Scroll), Bootstrap (navbar classes suggest)
Platforms
Web
Performance
fast
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited
  • No exposed sensitive data in HTML

Analytics and tracking

Tracking level
minimal
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is business-focused and professional with clear calls to action.
  3. Strong integration emphasis with Slack platform.
  4. Multiple customer testimonials with external references enhance trust.
  5. No explicit privacy or security policy pages found beyond standard privacy and terms pages.
  6. No phone numbers or physical addresses explicitly listed.
  7. Contact primarily via email and widget.
  8. No cookie consent mechanism detected despite GDPR page presence.
  9. No visible security headers in HTML but HTTPS is enforced.
  10. No analytics or tracking scripts detected in provided HTML.
Technical notes

Notes

The website is built using the Hugo static site generator, delivering fast and efficient content. JavaScript is used for dynamic features including chat widget integration. The site uses Cloudflare for DNS and hosting, ensuring reliable uptime and performance. Frameworks detected include AOS for animations and Bootstrap for responsive design. The site is mobile-optimized and SEO-friendly with proper meta tags. No CMS vulnerabilities or outdated libraries were detected. Performance is fast with asynchronous script loading. Technical risks are minimal but could be reduced further by adding security headers and improving accessibility features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 80/100 +1Low24 findingsView report
  2. 79/100Low24 findingsView report
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