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Security report for chatlio.com

Chatlio LLC · Technology · United States

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Chatlio LLC operates a specialized SaaS platform providing live chat solutions integrated directly with Slack, targeting businesses that use Slack for internal communication and want to engage website visitors seamlessly. The company has positioned itself as a niche provider with a strong focus on Slack integration, offering features such as multi-agent chat, customer data display, and easy website integration. Founded in 2014 and based in the United States, Chatlio maintains a small company size with a consistent and professional online presence. Technically, the website is built using the Hugo static site generator, hosted and registered via Cloudflare, and employs modern JavaScript and animation frameworks. The site is fast, mobile-optimized, and accessible, with good SEO practices. The integration with Slack and custom chat widgets demonstrates a mature technical infrastructure suitable for its business model. From a security perspective, the site enforces HTTPS and uses domain status protections but lacks DNSSEC and security headers, which are recommended for enhanced security. No explicit security policies or incident response contacts are published, which could be improved to strengthen trust and compliance. Privacy compliance is generally good with a comprehensive privacy policy and terms of service, but the absence of a cookie consent mechanism is a minor gap. Overall, Chatlio presents a trustworthy, professional, and technically sound platform with minor areas for security and privacy enhancement. The risk profile is low, and the company is well-positioned in its niche market.

Scanned

This is an earlier scan of chatlio.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
70/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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Keep watching chatlio.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
80
Email security
85
DNS health
80
Network security
100
GDPR outside view
70
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Chatlio's market positioning as the first official live chat app fully integrated with Slack gives it a competitive advantage in the SaaS customer support space. Its business model relies on subscription tiers with a free trial, targeting Slack-using businesses seeking streamlined customer communication. The company leverages customer testimonials and social proof from Twitter and G2 reviews to build credibility. The partnership ecosystem is limited but focused, with no detected subsidiaries or parent companies. Growth indicators include consistent domain age and active customer engagement. Strategic observations suggest opportunities in expanding security transparency and cookie compliance to enhance market trust.

Security posture

Chatlio demonstrates a moderate to high security maturity level with HTTPS enforcement and domain transfer protections. However, the lack of DNSSEC and security headers such as Content-Security-Policy and X-Frame-Options represents potential vulnerabilities. No exposed sensitive data or vulnerable libraries were detected in the HTML content. The absence of a published security policy or incident response contact limits transparency and readiness perception. GDPR compliance is indicated via a dedicated privacy policy and GDPR summary page, but cookie consent mechanisms are missing. Overall, the security posture is solid but could benefit from implementing recommended best practices and incident response disclosures.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
  2. Implement standard security headers (Content-Security-Policy, X-Frame-Options, etc.) to mitigate common web attacks.
  3. Publish a clear security policy and incident response contact information to enhance transparency and trust.
  4. Add a cookie consent mechanism to comply fully with GDPR and other privacy regulations.
  5. Regularly review and update privacy and security practices to maintain compliance and protect customer data.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Chatlio LLC
Description
Chatlio provides a live chat application that integrates directly with Slack, enabling businesses to chat with website visitors without needing an additional chat client.
Key services
Live chat widget for websites, Slack integration for customer communication, Customer data display (location, browser, OS), Multi-agent chat support
Content quality
excellent
Branding
consistent

Technology

Stack
Hugo static site generator, JavaScript, Cloudflare DNS and registrar, Custom chatlio widget, Video and image assets
Frameworks
AOS (Animate On Scroll)
Platforms
Slack integration
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status clientTransferProhibited
  • No exposed sensitive data in HTML

Analytics and tracking

Tracking level
minimal
Privacy practices
basic

Advertising

Transparency
poor

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong Slack integration focus
  3. Clear business contact information and customer testimonials
  4. No cookie consent mechanism detected
  5. No explicit security policy or incident response information published
  6. No DNSSEC enabled on domain
  7. No security headers detected in HTML content
Technical notes

Notes

The website uses a modern static site generator (Hugo) combined with JavaScript and animation libraries (AOS) to deliver a fast, responsive, and visually appealing user experience. Hosting and DNS are managed by Cloudflare, providing robust infrastructure and performance benefits. The integration with Slack is a core platform feature, supported by custom chat widgets loaded asynchronously. The site is well-structured with proper meta tags and SEO considerations. Technical risks are minimal, though the absence of DNSSEC and security headers presents an opportunity for improvement. Overall, the technical implementation supports the business goals effectively with room for enhanced security hardening.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 80/100 +1Low24 findingsView report
  2. 79/100Low24 findingsView report
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