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Security report for canny.io

Canny Inc. · Technology · United States

Low risk. 1 critical or high finding in GDPR outside view.

Security score

87/100

Risk levelLow

0–100, higher is better. How it is calculated

Canny Inc. operates a leading SaaS platform focused on customer feedback management, enabling product teams to collect, analyze, prioritize, and share feature requests and product roadmaps. The company targets product managers, customer success teams, sales, marketing, and founders, positioning itself as a trusted solution for both startups and established companies. The website reflects a mature business with comprehensive service offerings and strong market presence. Technically, the site leverages modern JavaScript frameworks, integrates multiple analytics and marketing tools, and is hosted on AWS infrastructure, ensuring performance and scalability. Security posture is solid with HTTPS, domain transfer protection, and a dedicated security page, though DNSSEC is not enabled and incident response contacts are not explicitly provided. Privacy compliance is well addressed with clear privacy and cookie policies and consent mechanisms. Overall, the site is professional, trustworthy, and well-optimized for user experience and SEO.

Scanned

This is an earlier scan of canny.io. View the latest report

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
75
Email security
80
DNS health
80
Network security
100
GDPR outside view
85
Average
87

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention canny.io, from OffSeq Breach.

Total records
4,490
Employees
0
Customers
4,452
Third parties
38
Weak passwords
61%

241 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for canny.io.

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Canny's market positioning as a customer feedback platform is reinforced by its extensive integrations with popular SaaS tools like HubSpot, Intercom, Jira, and Slack. The business model is subscription-based SaaS, targeting medium-sized companies and growing enterprises. Testimonials and case studies from reputable clients such as CircleCI, Ahrefs, and Axios highlight competitive advantages in user engagement and revenue impact. The company demonstrates a strong ecosystem partnership strategy and a focus on AI-driven automation to reduce manual feedback management tasks. Growth indicators include a large user base and extensive feedback items captured. Strategic observations suggest continued investment in AI features and expanding integration capabilities to maintain market leadership.

Security posture

The website exhibits a mature security posture with enforced HTTPS, clientTransferProhibited domain status, and a dedicated security page outlining policies. Use of multiple third-party analytics and marketing scripts introduces potential risk vectors, but no vulnerable libraries or exposed sensitive data were detected in the HTML content. DNSSEC is not enabled, which is a recommended improvement. Incident response contact information is not explicitly provided, which could hinder timely vulnerability reporting. Privacy compliance is strong with GDPR indicators and cookie consent mechanisms. Overall, the security culture appears proactive but could benefit from publishing a security.txt file and enhancing transparency around incident response.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Publish a security.txt file to provide clear vulnerability disclosure and incident response contacts.
  3. Explicitly list incident response and abuse contact emails on the security page.
  4. Regularly audit and update third-party scripts to mitigate risks from external dependencies.
  5. Enhance security headers implementation and publicly document security best practices.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Canny Inc.
Description
Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
Key services
Customer feedback collection, Feedback analysis, Feature request prioritization, Product roadmap planning, Public changelog and updates sharing, AI-powered feedback management
Content quality
excellent
Branding
consistent

Technology

Stack
React (implied by JSX and SPA style), HubSpot analytics and marketing tools, Microsoft Clarity, Mixpanel, Intercom, LinkedIn Insight Tag, Bing Ads, Google Tag Manager, Sentry, Facebook Pixel, Reddit Pixel, AWS DNS hosting
Frameworks
React
Platforms
HubSpot, AWS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • ClientTransferProhibited domain status
  • No DNSSEC (not enabled)
  • Security page available
  • Cookie consent mechanism

Analytics and tracking

Services
HubSpot Analytics, Microsoft Clarity, Mixpanel, Google Analytics (via GTM), Sentry
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Bing Ads, Facebook Ads, Reddit Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Reddit Pixel, Microsoft Clarity, Mixpanel
Marketing tools
HubSpot, Mixpanel, Intercom
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. Strong use of modern analytics and marketing technologies.
  3. Comprehensive customer feedback management platform with AI features.
  4. Good security posture with HTTPS and security page.
  5. No explicit contact emails or phone numbers found in HTML; contact likely via forms.
  6. Multiple integrations with popular SaaS tools.
  7. Clear branding and professional design.
  8. No suspicious or malicious content detected.
Technical notes

Notes

The website is built using modern web technologies including React and integrates a broad set of analytics and marketing tools such as HubSpot, Mixpanel, Microsoft Clarity, and Sentry. Hosting is on AWS, providing reliable infrastructure. Performance is optimized with asynchronous script loading and responsive design for mobile devices. SEO is well addressed with comprehensive meta tags and Open Graph data. Accessibility features are present but could be further enhanced with explicit ARIA roles and labels. The technical stack supports scalability and extensibility, though reliance on multiple third-party scripts requires ongoing security vigilance. Overall, the technical implementation supports a high-quality user experience and robust business operations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 87/100 +20Low21 findingsView report
  2. 67/100Medium20 findingsView report
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