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Security report for canny.io

Canny Inc. · Technology · United States

Low risk. 1 critical or high finding in GDPR outside view.

Security score

87/100

Risk levelLow

0–100, higher is better. How it is calculated

Canny Inc. operates a leading SaaS platform focused on customer feedback management, enabling product teams to collect, analyze, prioritize, and share feature requests and product roadmaps. The company targets product managers, customer success, sales, marketing teams, and founders, positioning itself as a trusted solution for startups and established companies alike. The website reflects a mature digital presence with excellent content quality, clear navigation, and strong branding consistency. Technically, the site leverages modern JavaScript frameworks and integrates multiple analytics and marketing tools, hosted on AWS infrastructure with fast performance and mobile optimization. Security posture is strong with HTTPS, security headers, and domain registration consistency, though DNSSEC is not enabled and incident response contacts are not explicitly published. Privacy compliance is well addressed with clear privacy and cookie policies and GDPR considerations. Overall, the site demonstrates high professionalism and trustworthiness with no critical vulnerabilities or content safety concerns.

Scanned

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

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  • TLS certificates and expiry
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  • Security headers
  • GDPR and NIS2 posture
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  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
75
Email security
80
DNS health
80
Network security
100
GDPR outside view
85
Average
87

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention canny.io, from OffSeq Breach.

Total records
4,490
Employees
0
Customers
4,452
Third parties
38
Weak passwords
61%

241 subdomains affected

See the 10 newest leaked credentials

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Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Canny's market positioning as a customer feedback platform is reinforced by extensive case studies and testimonials from reputable clients. The SaaS subscription model is supported by integrations with popular tools like Slack, Jira, HubSpot, and Salesforce, enhancing its ecosystem. The company shows growth potential with over 50,000 registered companies and millions of feedback items captured. The business model focuses on product teams seeking to improve product decisions through centralized feedback. Strategic partnerships with Zapier and HubSpot indicate a strong integration ecosystem. The company is US-based, founded in 2017, and maintains consistent domain registration data, supporting credibility.

Security posture

The website employs HTTPS with strong SSL configuration and multiple security headers, indicating a robust security baseline. Use of monitoring tools like Sentry and client-side security scripts further enhance security visibility. However, DNSSEC is not enabled, which is a recommended improvement for DNS security. The absence of explicit incident response contact channels and vulnerability disclosure policies suggests room for improvement in transparency and readiness. No exposed sensitive data or vulnerable libraries were detected in the analysis. Cookie consent mechanisms and privacy policies align with GDPR requirements, supporting compliance. Overall, the security posture is good but can be enhanced with additional transparency and DNS security measures.

Recommendations

  1. Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
  2. Publish explicit incident response and vulnerability disclosure contact information to improve transparency and trust.
  3. Implement a security.txt file to facilitate responsible vulnerability reporting.
  4. Regularly audit and update third-party scripts and libraries to mitigate potential vulnerabilities.
  5. Enhance data retention policy disclosures to align with privacy best practices and user expectations.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Canny Inc.
Description
Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
Key services
Collect feedback, Analyze feedback, Prioritize feature requests, Build product roadmaps, Share product updates
Content quality
excellent
Branding
consistent

Technology

Stack
React (implied by JSX and component structure), HubSpot analytics, Microsoft Clarity, Mixpanel, Intercom, LinkedIn Insight Tag, Bing Ads, Google Tag Manager, Sentry, Facebook Pixel, Reddit Pixel, AWS DNS
Frameworks
React
Platforms
HubSpot
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Client transfer prohibited domain status
  • Security page with policies
  • Cookie consent mechanism
  • Use of security monitoring scripts (Sentry)

Analytics and tracking

Services
HubSpot Analytics, Microsoft Clarity, Mixpanel, Google Analytics (via GTM), Sentry
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Bing Ads, Facebook Ads, Reddit Ads, LinkedIn Ads
Tracking pixels
Facebook Pixel, Reddit Pixel, LinkedIn Insight Tag, Microsoft Clarity, Mixpanel, HubSpot Analytics
Marketing tools
HubSpot, Mixpanel, Intercom
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking mechanisms.
  2. Strong use of modern analytics and marketing tools.
  3. Comprehensive customer testimonials and case studies enhance trust.
  4. Security practices are good but could improve DNSSEC and incident response transparency.
  5. No exposed sensitive data or obvious vulnerabilities detected.
Technical notes

Notes

The website is built on a modern React-based frontend with integrations to HubSpot, Mixpanel, Microsoft Clarity, and other analytics and marketing platforms. Hosting is on AWS, indicated by DNS nameservers. The site demonstrates fast loading times, excellent mobile responsiveness, and good accessibility features. SEO is well implemented with comprehensive meta tags and Open Graph data. The technical stack is mature and well-maintained, supporting scalability and integration needs. There is no evidence of CMS usage, indicating a custom-built solution. The site uses multiple third-party scripts for analytics and marketing, which should be regularly reviewed for security and performance impact.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 87/100 +20Low21 findingsView report
  2. 67/100Medium20 findingsView report
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