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Security report for zendesk.com.mx

Zendesk · Technology · Mexico

Medium risk. 5 critical or high findings in Security headers, Email security and 1 other check.

Security score

72/100

Risk levelMedium

0–100, higher is better. How it is calculated

Zendesk is a leading global provider of customer service software solutions, offering a comprehensive suite of AI-powered tools designed to enhance customer engagement across multiple channels including text, phone, email, live chat, and social media. The website targets businesses in Latin America, providing localized content in Spanish and showcasing a strong market position as a trusted SaaS provider with over 200,000 customers worldwide. Technically, the site leverages modern frameworks such as Next.js and React, integrates advanced analytics and marketing tools, and is hosted on a reliable CDN infrastructure ensuring fast performance and excellent mobile optimization. Security posture is robust with HTTPS enforcement and key security headers, though there is room for improvement in header completeness and incident response transparency. Privacy compliance is well addressed with clear privacy and cookie policies and consent mechanisms. Overall, the site demonstrates high professionalism, trustworthiness, and technical maturity, making it a reliable platform for customer service solutions.

Scanned

This is an earlier scan of zendesk.com.mx. View the latest report

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching zendesk.com.mx

This scan found 19 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
57
Security headers
40
Email security
50
DNS health
85
Network security
100
GDPR outside view
100
Average
72

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Zendesk operates primarily in the technology sector, focusing on customer service software delivered as SaaS. Its business model revolves around subscription-based services with a strong emphasis on AI integration to automate and improve customer support workflows. The company serves a broad range of industries including retail, financial services, healthcare, government, manufacturing, and telecommunications, indicating a diversified customer base. The website reflects a mature enterprise with consistent branding and comprehensive product offerings. Strategic partnerships and a global presence are evident through multiple localized domains and language options. Zendesk's marketing and analytics ecosystem is sophisticated, supporting targeted campaigns and user engagement tracking. The absence of direct contact emails or phone numbers suggests a controlled lead generation approach via contact forms.

Security posture

The website exhibits a mature security posture with HTTPS enforced and several security headers implemented, including X-Frame-Options and X-XSS-Protection. Cookie consent is managed via OneTrust, indicating compliance with privacy regulations. No exposed sensitive data or vulnerable libraries were detected in the analysis. However, the lack of a published security.txt file and explicit incident response contact channels represents a gap in vulnerability disclosure and incident management transparency. The use of multiple third-party scripts necessitates ongoing security audits to mitigate supply chain risks. Overall, Zendesk demonstrates good security hygiene appropriate for an enterprise SaaS provider but should enhance its public security communication and header policies.

Recommendations

  1. Implement a Content Security Policy (CSP) header to mitigate cross-site scripting risks.
  2. Add X-Content-Type-Options and Referrer-Policy headers to strengthen security posture.
  3. Publish a security.txt file to facilitate responsible vulnerability disclosure.
  4. Provide explicit incident response contact information to improve transparency and trust.
  5. Regularly review and update third-party scripts and dependencies to prevent supply chain vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Zendesk
Description
Zendesk es un software de servicio de atención al cliente galardonado en el que confían más de 200,000 clientes. Deleita a tus clientes a través de mensajes de texto, celular, teléfono, correo electrónico, chat en vivo y redes sociales.
Key services
Customer service software, AI-powered agents, Ticket management, Live chat and messaging, Voice services, Quality assurance, Workforce management
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, OneTrust Cookie Consent, Adobe Web SDK, Segment Analytics
Frameworks
Next.js
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • Cookie consent mechanism
  • No exposed sensitive data detected

Analytics and tracking

Services
Google Analytics, Segment Analytics, Marketo
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Marketo
Tracking pixels
Segment Analytics, Adobe Web SDK
Marketing tools
OneTrust Cookie Consent
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges
  2. Content is professionally presented in Spanish for LATAM audience
  3. Strong focus on AI-powered customer service solutions
  4. Comprehensive navigation with multiple product, solution, and resource links
  5. Good implementation of privacy and cookie consent mechanisms
  6. Use of modern web technologies and analytics tools
  7. Security headers present but could be enhanced
  8. No direct contact emails or phone numbers publicly listed, contact via forms
  9. Multiple language and regional versions available
Technical notes

Notes

The website is built on a modern React and Next.js framework, ensuring server-side rendering and optimized performance. It uses Amazon CloudFront as a CDN for fast content delivery and integrates advanced analytics tools including Google Analytics, Segment, and Marketo for marketing automation and user behavior tracking. The site is mobile-optimized with responsive design and accessibility features, supporting a broad user base. SEO is well addressed with proper meta tags, Open Graph data, and hreflang tags for multilingual support. The technical stack reflects a high level of digital maturity with opportunities to enhance security headers and incident response mechanisms. Overall, the infrastructure supports scalable, secure, and performant operations aligned with enterprise standards.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 70/100Medium28 findingsView report
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