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Security report for zendesk.com.mx

Zendesk · Technology · Mexico

Medium risk. 5 critical or high findings in Security headers, Email security and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Zendesk is a leading global provider of customer service software, offering a comprehensive suite of AI-powered and traditional customer support solutions. The website targets businesses seeking to enhance their customer service capabilities through modern, scalable SaaS products. The company positions itself strongly in the enterprise market with a broad portfolio including AI agents, ticketing, messaging, voice, and workforce management. Technically, the site is built on modern frameworks such as React and Next.js, hosted on AWS Cloudfront CDN, and integrates advanced analytics and consent management tools, reflecting a mature digital infrastructure. Security posture is solid with HTTPS, key security headers, and privacy compliance mechanisms, though there is room for improvement in explicit security policies and incident response disclosures. Overall, the site demonstrates high professionalism, trustworthiness, and compliance, supporting a strong market presence in Mexico and globally.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching zendesk.com.mx

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
40
Email security
50
DNS health
85
Network security
100
GDPR outside view
95
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Zendesk operates a SaaS business model focused on customer service solutions, serving a wide range of industries and business sizes, with a particular emphasis on enterprise clients. The company leverages AI to differentiate its offerings and maintain competitive advantage. Its multilingual and multi-regional website presence indicates a global strategy. The integration of marketing and analytics tools suggests a data-driven approach to customer acquisition and retention. The absence of direct contact emails or phone numbers on the main site suggests a focus on digital lead capture and self-service. Partnerships and integrations are implied through marketplace links but no explicit partner domains were identified in the provided data.

Security posture

The website employs HTTPS with strong SSL configuration and includes important security headers such as X-Frame-Options and X-XSS-Protection. Cookie consent is managed via OneTrust, indicating GDPR compliance efforts. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the site lacks a publicly visible security.txt file or explicit incident response contact information, which are best practices for vulnerability disclosure and incident management. The use of multiple third-party scripts necessitates ongoing security audits to mitigate supply chain risks. Overall, the security posture is good but could be enhanced with additional transparency and policy disclosures.

Recommendations

  1. Implement and publish a security.txt file to facilitate vulnerability reporting.
  2. Add explicit Content Security Policy (CSP) headers to strengthen defense against XSS and data injection.
  3. Provide clear incident response contact channels (e.g., security@ or abuse@ emails) on the website.
  4. Regularly review and update third-party scripts and dependencies to avoid vulnerabilities.
  5. Enhance security headers with X-Content-Type-Options and Referrer-Policy for improved protection.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Zendesk
Description
Zendesk es un software de servicio de atención al cliente galardonado en el que confían más de 200,000 clientes. Deleita a tus clientes a través de mensajes de texto, celular, teléfono, correo electrónico, chat en vivo y redes sociales.
Key services
customer service software, AI-powered agents, ticket management, messaging and live chat, knowledge base, voice services, quality assurance, workforce management
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, OneTrust, Adobe Web SDK, Segment Analytics
Frameworks
React, Next.js
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Content Security Policy implied by headers
  • Cookie consent mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics (via GTM), Marketo Munchkin, Segment Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Marketo Munchkin, OneTrust, Segment Analytics
Marketing tools
Marketo, OneTrust, Segment
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professional, well-structured, and localized for Mexico (Spanish).
  3. Strong use of modern web technologies and analytics tools.
  4. Good privacy and cookie consent mechanisms in place.
  5. No explicit security incident response or vulnerability disclosure pages found.
  6. No exposed sensitive data or obvious security vulnerabilities detected.
  7. Multiple language options and extensive product and solution offerings.
  8. Strong branding and consistent design throughout the site.
Technical notes

Notes

The website is built using modern JavaScript frameworks React and Next.js, ensuring good performance and SEO capabilities. Hosting on AWS Cloudfront CDN supports global content delivery and scalability. Integration with Google Tag Manager, Marketo, OneTrust, and Segment indicates a sophisticated marketing and analytics infrastructure. The site is mobile-optimized and accessible, with good SEO metadata and Open Graph tags. Performance is moderate, likely due to extensive scripts and rich content, but overall user experience is excellent. Technical debt appears low, though continuous monitoring of third-party dependencies is advised to maintain security and performance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 72/100Medium26 findingsView report
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