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Security report for vocalls.ai

VOCALLS · Technology · N/a

Medium risk. 3 critical or high findings in Security headers and SSL/TLS.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

VOCALLS is a conversational AI automation platform specializing in enhancing customer experience through voicebots, chatbots, emailbots, and other AI-driven automation tools. Positioned as a leader in contact center automation, VOCALLS recently became a subsidiary of CallMiner, strengthening its market presence. The platform targets enterprises and contact centers seeking to automate inbound and outbound customer interactions efficiently. Technically, the website is built on Webflow, leveraging modern web technologies and integrations such as Google Tag Manager, Microsoft Clarity, and Vimeo for video content. The site is well-optimized for performance, mobile responsiveness, and SEO, providing a professional user experience. Security-wise, the site enforces HTTPS, employs advanced bot protection mechanisms like reCAPTCHA Enterprise and Cloudflare Turnstile, and includes a comprehensive cookie consent mechanism. However, explicit security policies and incident response contacts are not publicly disclosed, representing an area for improvement. Overall, the domain shows privacy protection consistent with modern standards, and the website's professional presentation and parent company affiliation support its legitimacy.

Scanned

This is an earlier scan of vocalls.ai. View the latest report

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching vocalls.ai

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
30
Email security
80
DNS health
85
Network security
100
GDPR outside view
83
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

VOCALLS operates in the technology sector, focusing on AI-driven automation solutions for contact centers. Its business model is B2B SaaS, offering scalable AI tools to automate repetitive customer service tasks. The recent acquisition by CallMiner indicates strategic growth and market consolidation. The company targets industries such as e-commerce, retail, financial services, education, hospitality, IT services, logistics, and telecommunications, as indicated by website navigation. VOCALLS leverages partnerships and integrations to enhance its platform capabilities. The website's content and branding are consistent and professional, with trust signals including client logos and acquisition news. The absence of direct contact emails or phone numbers suggests a controlled communication channel via contact forms and meetings booking, typical for enterprise-focused SaaS companies.

Security posture

The website demonstrates a mature security posture with HTTPS enforced and multiple security headers present. The use of Google reCAPTCHA Enterprise and Cloudflare Turnstile captcha indicates proactive bot mitigation. Cookie consent is implemented with opt-in mechanisms, supporting GDPR compliance. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the lack of a published security policy, incident response contacts, or vulnerability disclosure program limits transparency and readiness perception. Adding these elements would enhance trust and preparedness. Overall, the security posture is strong but could benefit from improved communication of security practices and incident handling.

Recommendations

  1. Publish a dedicated security policy page detailing security practices and compliance frameworks.
  2. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Provide explicit incident response contact information, including security-specific email addresses.
  4. Enhance transparency around data retention policies and privacy compliance measures.
  5. Maintain and update WHOIS information if possible to improve domain registration transparency.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
VOCALLS
Description
VOCALLS is a conversational AI automation platform for a better customer experience. Automate inbound and outbound tasks with a voicebot, chatbot, emailbot, and more.
Key services
Voicebot automation, Chatbot automation, Emailbot automation, Inbound and outbound task automation
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow CMS, Vimeo video embed, Google Tag Manager, Microsoft Clarity, Google reCAPTCHA Enterprise, Cloudflare Turnstile captcha, Swiper.js
Platforms
Webflow
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of reCAPTCHA Enterprise and Cloudflare Turnstile for bot protection
  • Cookie consent with opt-in mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Microsoft Clarity, Google Analytics (via GTM)
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Microsoft Clarity
Marketing tools
HubSpot meetings integration
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenge
  2. Professional and modern design with clear business focus
  3. Strong emphasis on AI automation for contact centers
  4. Use of multiple analytics and marketing tools with cookie consent
  5. No direct company emails or phone numbers publicly listed, contact via form
  6. WHOIS data is not publicly available, indicating privacy protection
  7. Parent company acquisition prominently displayed, enhancing trust
  8. No security.txt or explicit security policy found
  9. No direct incident response or vulnerability disclosure information
Technical notes

Notes

The website is built on Webflow CMS, utilizing modern front-end technologies and third-party integrations such as Vimeo for video hosting, Google Tag Manager for analytics, and Microsoft Clarity for user behavior tracking. The site employs advanced bot protection with reCAPTCHA Enterprise and Cloudflare Turnstile. Performance is optimized with CDN hosting and responsive design ensuring excellent mobile usability. SEO best practices are followed with proper meta tags and Open Graph data. Accessibility features are present but could be further enhanced with ARIA roles and keyboard navigation improvements. The technical infrastructure supports a robust and scalable digital presence suitable for enterprise clients.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 59/100Medium29 findingsView report
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