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Security report for userpilot.io

Userpilot · Technology · N/a

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

Userpilot is a mature SaaS company founded in 2011, specializing in product growth platforms that enable product teams to deliver personalized in-app experiences. The company targets product managers, growth teams, and enterprises aiming to improve user onboarding, engagement, feedback collection, and analytics. Their market position is solid with over 1,000 companies using their platform, supported by professional branding and comprehensive service offerings including enterprise solutions and integrations. Technically, the website is built on WordPress with modern tools such as Elementor and Gravity Forms, supported by a robust tech stack including Cloudflare DNS, AWS S3 for asset hosting, and multiple marketing and analytics integrations like Drift, VWO, Apollo.io, and Profitwell. The site is well optimized for performance, mobile responsiveness, SEO, and accessibility. From a security perspective, the site enforces HTTPS, uses domain locks to prevent unauthorized changes, and integrates security-conscious third-party services. However, DNSSEC is not enabled, and explicit security headers are not clearly visible in the HTML source. There is no public security.txt or vulnerability disclosure page, and incident response contact details are not provided, which could be improved. Overall, the website is professional, trustworthy, and compliant with privacy regulations including GDPR, with clear privacy and cookie policies and consent mechanisms. The domain WHOIS data aligns well with the business profile, showing long-term registration and no privacy protection, enhancing trustworthiness. No critical security or content safety issues were detected.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching userpilot.io

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
15
Email security
80
DNS health
85
Network security
100
GDPR outside view
95
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Userpilot operates in the technology sector, focusing on SaaS product growth tools. Their business model revolves around subscription-based software services targeting product teams and enterprises. They maintain a strong market presence with over 1,000 customers and emphasize product-led growth strategies. The company offers a comprehensive suite of services including user onboarding, analytics, feedback, session replay, and mobile engagement, supported by professional services and integrations. Their marketing ecosystem includes webinars, blogs, and conferences, indicating active community engagement and thought leadership. The absence of direct contact emails or phone numbers suggests a focus on digital lead capture via forms. The company leverages multiple third-party platforms for marketing, analytics, and customer engagement, reflecting a mature digital marketing strategy.

Security posture

The website demonstrates a good security posture with HTTPS enforced and domain registration locks in place. The use of Cloudflare DNS and integration of security-aware third-party services like Drift and Apollo.io add layers of protection. However, the lack of DNSSEC and explicit security headers in the HTML source are areas for improvement. No exposed sensitive data or vulnerable libraries were detected. The absence of a security.txt file and incident response contact information limits transparency for vulnerability reporting. Privacy policies and cookie consent mechanisms are well implemented, supporting GDPR compliance. Overall, the security maturity is good but could be enhanced by publishing explicit security policies and enabling DNSSEC.

Recommendations

  1. Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
  2. Publish a security.txt file to provide clear vulnerability disclosure and incident response contacts.
  3. Add explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options if not already implemented at the server level.
  4. Provide dedicated incident response contact channels (e.g., security@userpilot.com) to improve security transparency.
  5. Regularly audit and update third-party scripts and integrations to mitigate potential vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Userpilot
Description
Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey.
Key services
User Onboarding, Product Analytics, User Feedback, Session Replay, Mobile In-App Experiences, Enterprise Solutions, Integrations, Professional Services
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Gravity Forms, Elementor, Cloudflare DNS, VWO (Visual Website Optimizer), Drift (chat), Apollo.io (tracking), Vector.co (tracking), Profitwell, Factors.ai, jQuery, Swiper.js, AOS (Animate on Scroll), FontAwesome
Frameworks
WordPress, Gravity Forms
Platforms
AWS S3 (asset hosting), Cloudflare (DNS)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of clientDeleteProhibited and other domain locks
  • No exposed sensitive data in HTML
  • Use of security-focused third-party services

Analytics and tracking

Services
HubSpot Analytics, Profitwell, VWO, Google Tag Manager
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
Profitwell, Drift, VWO, Apollo.io, Vector.co, HubSpot (via cookies), Cloudflare Bot Management
Marketing tools
Gravity Forms, Yoast SEO, VWO, Drift, Apollo.io, Profitwell, Factors.ai
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia.
  2. Strong use of modern web technologies and third-party integrations.
  3. Clear business focus on product growth and user engagement SaaS solutions.
  4. Good privacy and cookie policy presence with consent mechanisms.
  5. No direct contact emails or phone numbers publicly listed; contact via forms.
  6. No explicit security.txt or vulnerability disclosure page found.
  7. No explicit incident response or security contact emails found.
  8. Domain registration and hosting details support legitimacy.
  9. No suspicious or malicious content detected.
Technical notes

Notes

The website is built on a WordPress CMS platform enhanced with Elementor and Gravity Forms for content management and form handling. It uses a modern tech stack including jQuery, Swiper.js, AOS for animations, and FontAwesome for icons. Hosting assets on AWS S3 and using Cloudflare DNS ensures reliable performance and security. The site is optimized for fast loading, mobile responsiveness, and SEO with proper meta tags and structured data. The integration of multiple marketing and analytics tools indicates a sophisticated digital infrastructure. No technical debt or major performance bottlenecks were detected. Opportunities exist to improve security headers and DNS security for a more robust technical posture.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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