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Security report for userpilot.com

Userpilot · Technology · N/a

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

Userpilot is a mature SaaS company founded in 2011, specializing in product growth platforms that enable product teams to deliver personalized in-app experiences. Their market position is strong with over 1,000 companies using their solutions, which include user onboarding, product analytics, user feedback, session replay, and mobile engagement. The website reflects a professional and consistent brand with excellent content quality and user experience. Technically, the site is built on WordPress with modern tools and integrations, optimized for performance and mobile use. Security posture is good with HTTPS, domain protections, and use of security plugins, though DNSSEC is not enabled and some security headers could be improved. Privacy compliance is well addressed with clear policies and consent mechanisms. Overall, the domain registration data supports the legitimacy and longevity of the business.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching userpilot.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
15
Email security
80
DNS health
85
Network security
100
GDPR outside view
95
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Userpilot operates in the technology sector targeting product teams and SaaS companies aiming to improve user engagement and product adoption. Their business model is SaaS subscription-based with offerings for enterprises and integrations with popular tools. The company leverages a strong partnership ecosystem including analytics and marketing platforms. Growth indicators include a large client base and active marketing with webinars, blogs, and conferences. The company maintains a professional online presence with trust signals such as G2 badges and customer testimonials.

Security posture

The website demonstrates a solid security posture with enforced HTTPS, domain status protections, and use of Cloudflare DNS. Security best practices include no exposed sensitive data and GDPR-compliant cookie management. However, DNSSEC is not enabled, and explicit security headers like CSP and X-Frame-Options are not clearly present. There is no public incident response or vulnerability disclosure policy found. The site uses multiple third-party scripts which should be regularly audited for vulnerabilities. Overall, the security maturity is good but can be enhanced with additional DNS and header configurations.

Recommendations

  1. Enable DNSSEC to strengthen DNS security and prevent spoofing.
  2. Implement and verify security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  3. Publish an incident response contact or security.txt file to improve transparency and readiness.
  4. Develop and publish a vulnerability disclosure policy to encourage responsible reporting.
  5. Regularly audit third-party scripts and dependencies to mitigate supply chain risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Userpilot
Description
Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey.
Key services
User Onboarding, Product Analytics, User Feedback, Session Replay, Mobile Engagement, Enterprise Solutions, Integrations, Professional Services
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Gravity Forms, Cloudflare DNS, VWO (Visual Website Optimizer), Drift chat, Apollo tracking, Vector analytics, jQuery, AOS (Animate On Scroll), Swiper.js, FontAwesome, WP Rocket
Frameworks
Elementor
Platforms
WordPress CMS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status includes clientDeleteProhibited etc. to prevent unauthorized changes
  • Use of Cloudflare DNS
  • No exposed sensitive data in HTML
  • Use of security plugins (e.g., ct-ultimate-gdpr)

Analytics and tracking

Services
HubSpot Analytics, Google Tag Manager, ProfitWell, VWO, Vector, Apollo
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, ProfitWell, Drift, Apollo, Vector, VWO, HubSpot
Marketing tools
Gravity Forms, Yoast SEO, WP Rocket, AOS, Swiper.js
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and interactive features
  2. Strong focus on product growth and user engagement solutions
  3. Multiple integrations and marketing tools in use
  4. Good privacy and cookie policy presence with consent mechanisms
  5. No direct company contact emails or phone numbers found in HTML; contact primarily via forms
  6. Use of modern web technologies and performance optimizations
  7. No security or WAF blocking detected
  8. No adult or questionable content
  9. Domain WHOIS data supports legitimacy and business age
Technical notes

Notes

The website is built on WordPress CMS using Elementor for page building and Gravity Forms for data collection. It integrates multiple marketing and analytics tools including Drift chat, Apollo tracking, Vector analytics, and VWO for optimization. Hosting and DNS are managed via Cloudflare, providing CDN and security benefits. Performance optimizations include lazy loading, preconnects, and WP Rocket caching. The site is mobile optimized and accessible with good SEO practices. Technical risks include reliance on multiple third-party scripts and lack of DNSSEC. Overall, the infrastructure is modern and well-maintained with opportunities for further security hardening.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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