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Security report for userfeedback.com

MonsterInsights, LLC · Technology · N/a

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

UserFeedback is a WordPress plugin product offered by MonsterInsights, LLC, focused on enabling website owners to collect real-time user feedback, conduct surveys including NPS, and analyze user behavior with heatmaps and AI-generated summaries. The company positions itself as a market leader with over 300,000 users and a comprehensive suite of integrations and features tailored for WordPress users. The website is professionally designed, mobile-optimized, and rich in content, targeting marketers and site owners seeking to enhance engagement and conversion through user insights. Technically, the site is built on WordPress with a modern tech stack including JavaScript libraries, Google Analytics, and multiple marketing and affiliate tools. The site demonstrates good SEO and performance practices, asynchronous script loading, and consent management for privacy compliance. However, explicit security headers are not clearly present, and no dedicated security or incident response policies are published. Security posture is generally good with HTTPS enforced and no visible vulnerabilities, but the absence of WHOIS data for the domain raises concerns about domain registration legitimacy. The privacy policy and terms of service are comprehensive and GDPR compliant, supporting a strong privacy stance. Contact information is available, including a phone number, but no direct company emails were found. Overall, the website presents a trustworthy and professional front for a SaaS WordPress plugin business, but the missing WHOIS data and lack of explicit security policies suggest areas for improvement in transparency and security governance.

Scanned

This is an earlier scan of userfeedback.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching userfeedback.com

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
40
Email security
85
DNS health
85
Network security
100
GDPR outside view
53
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

UserFeedback operates in the technology sector, specifically targeting WordPress website owners and marketers. Its business model is subscription-based SaaS, offering unlimited surveys, responses, and integrations. The company leverages partnerships with well-known WordPress ecosystem brands such as MonsterInsights, WPForms, OptinMonster, and others, enhancing its market reach and credibility. The product's competitive advantage lies in its ease of use, no-code setup, powerful targeting, and AI-driven insights. The presence of a large user base (300k+) indicates strong market adoption. The company maintains a professional online presence with clear branding and comprehensive support resources. Growth indicators include extensive integrations and marketing automation capabilities. Strategic observations suggest focusing on enhancing security transparency and domain legitimacy to strengthen trust further.

Security posture

The website enforces HTTPS and uses asynchronous loading of scripts to optimize performance and security. Consent management for cookies is implemented, indicating privacy awareness. However, explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options are not detected, which could expose the site to certain web-based attacks. No evidence of vulnerable libraries or exposed sensitive data was found. The absence of a published security policy or incident response plan reduces transparency and preparedness perception. WHOIS data is missing, which is a red flag for domain legitimacy and could indicate privacy protection or data retrieval issues. Overall, the security maturity is moderate, with room for improvement in policy publication and header implementation.

Recommendations

  1. Implement and publish explicit security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to enhance protection against common web attacks.
  2. Publish a dedicated security policy and incident response page to improve transparency and user trust.
  3. Regularly audit and update third-party scripts and libraries to mitigate vulnerabilities.
  4. Investigate and resolve the missing WHOIS data issue to improve domain legitimacy and trustworthiness.
  5. Enhance accessibility compliance to meet broader user needs and legal requirements.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
MonsterInsights, LLC
Description
UserFeedback makes it easy to collect feedback from your website so that you can increase engagement, create great content, and make more money inside WordPress.
Key services
User feedback collection, Surveys and NPS reports, Heatmaps, AI summaries, Custom branding, Advanced targeting, Integrations with 1000s of apps
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, PHP, JavaScript, jQuery, Google Analytics, MonsterInsights plugin, OptinMonster, AffiliateWP, Easy Digital Downloads, SeedProd, Vimeo Player API, YouTube Iframe API
Frameworks
WordPress CMS
Platforms
WordPress
Performance
moderate
Mobile
excellent
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Asynchronous loading of scripts
  • No exposed sensitive data in HTML
  • Consent management for cookies
  • No visible vulnerable libraries

Analytics and tracking

Services
Google Analytics, MonsterInsights
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads, OptinMonster
Tracking pixels
Drip, MonsterInsights, Simplestats
Marketing tools
OptinMonster, Drip
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected
  2. Professional WordPress plugin marketing site with extensive features and integrations
  3. Strong presence of privacy and terms policies with clear contact info
  4. Use of multiple marketing and analytics tools with consent management
  5. No security policy or incident response information publicly available
  6. WHOIS data missing, which is a concern for domain legitimacy verification
Technical notes

Notes

The website is built on WordPress CMS with a modern technology stack including PHP, JavaScript, jQuery, and integrations with Google Analytics and MonsterInsights. It uses multiple marketing and affiliate plugins such as OptinMonster, AffiliateWP, and Easy Digital Downloads. Video tracking is implemented via Vimeo and YouTube APIs. The site is mobile-optimized and SEO-friendly with proper meta tags and structured data (JSON-LD). Performance is moderate with asynchronous script loading and caching mechanisms. However, some accessibility features could be improved. Hosting provider details are not explicitly found. The technical infrastructure supports a scalable SaaS offering but would benefit from enhanced security headers and clearer domain registration data.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 73/100Medium28 findingsView report
  2. 73/100Medium28 findingsView report
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