Skip to main content

Security report for userfeedback.com

MonsterInsights, LLC · Technology · United States

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

UserFeedback is a WordPress plugin developed and operated by MonsterInsights, LLC, providing a comprehensive user feedback solution with features such as unlimited surveys, heatmaps, NPS surveys, AI-generated summaries, and extensive integrations. The company positions itself as a market leader with over 300,000 users and a strong brand presence supported by sister companies and partners in the WordPress ecosystem. The website is professionally designed, mobile-optimized, and SEO-friendly, offering a seamless user experience with clear navigation and rich content. Technically, the site leverages WordPress CMS with multiple plugins and third-party integrations including Google Analytics, Drip marketing, and affiliate tracking tools, ensuring robust marketing and analytics capabilities. Security posture is good with HTTPS enforced and asynchronous script loading, though explicit security headers and a dedicated security policy are absent. Privacy compliance is well addressed with comprehensive privacy and cookie policies and consent mechanisms. The WHOIS data is missing or unavailable, which is unusual and slightly reduces trustworthiness, but the overall business credibility and professionalism mitigate this concern. Strategic recommendations include enhancing security headers, publishing a security policy, and adding vulnerability disclosure information to improve trust and compliance.

Scanned

This is an earlier scan of userfeedback.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching userfeedback.com

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
40
Email security
85
DNS health
85
Network security
100
GDPR outside view
53
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

UserFeedback operates in the technology sector, specifically targeting WordPress website owners and marketers seeking to improve user engagement and conversion through feedback collection. The SaaS subscription model offers scalable services with no restrictions on surveys or responses, appealing to a broad range of website sizes from small blogs to large e-commerce platforms. The company benefits from a strong ecosystem of sister brands and partnerships, enhancing its market reach and integration capabilities. The presence of detailed legal documents, trademark notices, and verified partner badges further solidify its market position. Growth indicators include a large user base and continuous feature enhancements such as AI summaries and advanced targeting. The business model relies on recurring revenue from subscriptions with upsell opportunities through integrations and premium features.

Security posture

The website demonstrates a mature security posture with mandatory HTTPS, asynchronous loading of scripts to minimize performance impact, and cookie consent management aligned with privacy regulations. However, the absence of explicit security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security represents an area for improvement. No vulnerabilities or exposed sensitive data were detected in the HTML content. The lack of a dedicated security policy or incident response page limits transparency and preparedness communication. No evidence of a vulnerability disclosure program or security.txt file was found, which could enhance trust and facilitate responsible vulnerability reporting. Overall, the security posture is solid but could benefit from formalizing and publishing additional security controls and policies.

Recommendations

  1. Implement and configure security headers including Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security to enhance protection against common web attacks.
  2. Publish a dedicated security policy and incident response page to improve transparency and user trust.
  3. Establish and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting and demonstrate security maturity.
  4. Regularly audit and update third-party scripts and plugins to mitigate risks from vulnerable dependencies.
  5. Enhance WHOIS registration transparency or verify domain registration details to improve legitimacy perception.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
MonsterInsights, LLC
Description
UserFeedback makes it easy to collect feedback from your website so that you can increase engagement, create great content, and make more money inside WordPress.
Key services
User feedback collection, Surveys and NPS reports, Heatmaps, AI-generated summaries, Custom branding, Advanced targeting, Integrations with 1000s of tools
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, PHP, JavaScript, jQuery, Google Analytics, Vimeo Player API, YouTube Iframe API, MonsterInsights plugin, Easy Digital Downloads, AffiliateWP, SeedProd, Drip marketing, ThirstyAffiliates
Frameworks
WordPress CMS, All in One SEO Pro
Platforms
WordPress
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Asynchronous script loading
  • Consent management for cookies
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, MonsterInsights
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads (DoubleClick)
Tracking pixels
MonsterInsights, Drip
Marketing tools
Drip, Convert Experiences
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a professional WordPress plugin service for user feedback
  2. Comprehensive legal and privacy documentation present
  3. Strong integration with marketing and analytics tools
  4. No signs of malicious or adult content
  5. WHOIS data missing, which is unusual and warrants further verification
  6. Good SEO and accessibility practices observed
  7. Multiple affiliate and marketing scripts loaded
  8. No explicit security policy or incident response page found
Technical notes

Notes

The website is built on WordPress CMS with a modern technology stack including PHP, JavaScript, and jQuery. It integrates multiple third-party services such as Google Analytics, Vimeo and YouTube APIs, Drip marketing automation, and affiliate tracking tools. The site uses asynchronous script loading and optimized CSS for performance and mobile responsiveness. SEO is supported by All in One SEO Pro plugin with proper meta tags and structured data in JSON-LD format. Accessibility is addressed with emoji support and semantic HTML elements. The site demonstrates good performance and user experience with clear navigation and professional design. Technical risks include reliance on multiple third-party scripts which require ongoing maintenance and security monitoring. Hosting provider details are not explicitly identified in the content.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 73/100Medium28 findingsView report
  2. 73/100Medium28 findingsView report
Reviews of this site

Share your experience with userfeedback.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review userfeedback.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.