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Security report for user.com

User.com · Technology · France

Low risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

77/100

Risk levelLow

0–100, higher is better. How it is calculated

User.com is a comprehensive marketing automation platform designed to help businesses streamline their marketing, sales, and customer support processes. Positioned as an all-in-one SaaS solution, it offers a wide range of tools including customer data platforms, personalization engines, no-code automation builders, analytics, loyalty programs, and multi-channel communication channels such as email, SMS, WhatsApp, and live chat. The platform targets marketing, sales, support, and product teams across various industries including SaaS, e-commerce, education, finance, healthcare, and real estate. User.com is part of the Positive Group and operates primarily from France. Technically, the website is built on modern web technologies including Webflow CMS, Google Tag Manager, and uses AWS Cloudfront CDN for hosting and performance optimization. The site is well-optimized for mobile devices, features good accessibility and SEO practices, and integrates cookie consent mechanisms compliant with GDPR. The presence of multiple language versions and extensive product documentation indicates a mature digital infrastructure. From a security perspective, User.com enforces HTTPS, provides a dedicated security overview page, and claims regular penetration testing and audits. While explicit security headers are not fully visible in the HTML, the overall posture is strong with GDPR compliance and cookie consent mechanisms in place. No critical vulnerabilities or exposed sensitive data were detected. However, the WHOIS data for the domain is unavailable, which slightly reduces trust but is common for privacy reasons. Overall, User.com presents a professional, trustworthy, and technically sound platform with strong business credibility and compliance focus. Strategic recommendations include enhancing transparency on incident response, publishing security.txt, and reinforcing security headers to further improve trust and security posture.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching user.com

This scan found 18 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
30
Email security
100
DNS health
80
Network security
100
GDPR outside view
80
Average
77

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention user.com, from OffSeq Breach.

Total records
11,908
Employees
5
Customers
2,001
Third parties
9,902
Weak passwords
43%

Latest record dated 2026-05-12 · 450 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for user.com.

Select it in the checkout above.

Masked preview

  • –1-6180339887.user.com2026-05-12
  • –user.com2025-12-05
  • –user.com2025-11-04
  • –newnewapp.user.com2025-07-23
  • –app.user.com2025-05-17

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

User.com operates in the competitive marketing automation SaaS market, offering a broad suite of tools that integrate customer data management, personalization, automation, analytics, and multi-channel communication. Its market positioning leverages trust signals such as customer reviews and certifications, and it targets a diverse set of industries and team functions. The business model is subscription-based SaaS with a focus on enabling teams to automate workflows and improve customer engagement. The company benefits from being part of the Positive Group, which may provide additional resources and stability. The website content and structure indicate a focus on customer success and expert support, which are key competitive advantages. The partnership ecosystem includes integrations with hundreds of apps, enhancing platform extensibility.

Security posture

User.com demonstrates a mature security posture with enforced HTTPS, GDPR compliance, cookie consent mechanisms, and claims of regular penetration testing and audits. The presence of a dedicated security overview page indicates transparency and commitment to security best practices. However, the absence of explicit security headers in the HTML and lack of publicly available incident response contacts or vulnerability disclosure policies are areas for improvement. No exposed sensitive data or vulnerable libraries were detected. The platform's security culture appears strong, supported by dedicated customer support and compliance with privacy regulations. Overall, the security posture is robust but could benefit from enhanced transparency and additional security controls.

Recommendations

  1. Publish explicit security headers such as X-Frame-Options and X-Content-Type-Options to enhance protection against common web attacks.
  2. Provide clear incident response contact information and consider publishing a security.txt file to facilitate vulnerability reporting.
  3. Enhance transparency on data retention policies and user data handling to strengthen privacy compliance.
  4. Regularly audit and update third-party libraries and dependencies to mitigate potential vulnerabilities.
  5. Continue to invest in security culture and customer trust through certifications and transparent communication.

Contact details published on the site

Addresses
Legal name
User.com
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
User.com
Description
User.com is a marketing automation platform that helps companies streamline processes and grow their business faster and transform behavior into personalized experiences, without the dev time.
Key services
Customer Data Platform, Personalization, No-code Automations, Analytics, Loyalty Programs, Sales Tools, Support Tools, Multi-channel Communication (Email, SMS, WhatsApp, Mobile Wallet, Push Notifications, LiveChat)
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Webflow CMS, jQuery, Axeptio (cookie consent), User.com Widget, Google Fonts, SVG icons
Frameworks
Webflow
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • GDPR compliance
  • Cookie consent mechanism
  • Regular pen testing and auditing claimed
  • Security overview page available

Analytics and tracking

Services
Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
User.com marketing automation
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. Strong focus on marketing automation and customer engagement.
  3. Multiple language support and localized content.
  4. Comprehensive product offerings with detailed navigation.
  5. Good privacy and cookie policy presence with consent mechanisms.
  6. No direct company contact emails or phone numbers publicly listed.
  7. Use of modern web technologies and CDN for performance.
  8. Security and privacy emphasized with dedicated pages and claims.
  9. No suspicious or malicious content detected.
Technical notes

Notes

The website is built using Webflow CMS, leveraging modern front-end technologies including SVG icons, Google Fonts, and Google Tag Manager for analytics. Hosting is via AWS Cloudfront CDN, ensuring fast content delivery and good performance. The site is mobile-optimized with responsive design and accessibility considerations. Forms are used for lead capture with email fields and redirect mechanisms. Cookie consent is managed via Axeptio SDK, indicating compliance with privacy regulations. The technical implementation is solid with no visible errors or broken elements. Opportunities exist to improve security headers and incident response mechanisms. Overall, the technical infrastructure supports a professional and scalable SaaS platform.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 78/100Low25 findingsView report
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