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Security report for trustpilot.com

Trustpilot · Technology · Denmark

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Trustpilot is a globally recognized consumer review platform that enables customers to share feedback about businesses and helps companies manage their online reputation. The website demonstrates a mature digital infrastructure with modern technologies such as React and Node.js, supported by a robust CDN likely provided by Cloudflare. The site is well-optimized for performance, mobile responsiveness, and accessibility, providing an excellent user experience. Security measures are strong, with HTTPS enforced and multiple security headers implemented, although explicit security policies and incident response contacts are not publicly detailed. Privacy compliance is well addressed with comprehensive privacy and cookie policies and consent mechanisms. Overall, Trustpilot presents a trustworthy and professional online presence with a high level of business credibility.

Scanned

This is an earlier scan of trustpilot.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching trustpilot.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
60
Email security
82
DNS health
85
Network security
100
GDPR outside view
73
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention trustpilot.com, from OffSeq Breach.

Total records
63,796
Employees
0
Customers
63,656
Third parties
140
Weak passwords
14%

146 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for trustpilot.com.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Trustpilot holds a leading position in the online review industry, serving both consumers and businesses worldwide. Its business model revolves around providing a platform for authentic consumer reviews and offering businesses tools for reputation management and analytics. The company operates primarily in the technology and e-commerce sectors and is headquartered in Denmark. The website content and structure reflect a large enterprise with consistent branding and strong trust indicators. The presence of multiple social media channels and external partnerships further supports its market reach and influence.

Security posture

The website exhibits a strong security posture with enforced HTTPS, comprehensive security headers, and secure handling of user inputs and forms. No immediate vulnerabilities or exposed sensitive data were detected in the analyzed content. However, the absence of a publicly accessible security policy or vulnerability disclosure program suggests room for improvement in transparency and incident response readiness. The domain registration is privacy-protected, which is common for large enterprises but limits direct WHOIS verification. Overall, the security maturity is high, but enhancing public security documentation would strengthen trust.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and controls.
  2. Implement and publicize a vulnerability disclosure or security.txt file to encourage responsible reporting.
  3. Provide clear incident response contact information for security issues.
  4. Regularly review and audit third-party scripts and libraries to mitigate supply chain risks.
  5. Enhance transparency around data protection officer contact details and GDPR compliance.

Contact details published on the site

Addresses
Legal name
Trustpilot A/S
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Trustpilot
Description
Trustpilot is a consumer review website that hosts reviews of businesses worldwide, helping consumers make informed decisions and businesses improve their services.
Key services
Consumer reviews hosting, Business reputation management, Review analytics and insights
Content quality
excellent
Branding
consistent

Technology

Stack
React, Node.js, Cloudflare CDN, HTTPS/TLS, CSS Modules
Frameworks
React
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers implemented
  • No exposed sensitive data in HTML
  • Secure cookies and forms

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
Facebook Pixel
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. Strong brand presence with consistent branding and trust signals.
  3. Comprehensive privacy and cookie policies with consent mechanisms.
  4. No explicit security policy or incident response contact found publicly.
  5. No WHOIS data available, indicating privacy protection on domain registration.
  6. Use of modern web technologies and good SEO practices.
  7. No adult or questionable content detected.
  8. Multiple social media and external links to reputable domains.
  9. Good security posture with HTTPS and security headers.
Technical notes

Notes

The website leverages a modern tech stack including React and Node.js, with CSS Modules for styling and Cloudflare for CDN and security. The site is optimized for fast loading times and mobile devices, with good SEO and accessibility features. The HTML and CSS are valid and well-structured, supporting a seamless user experience. The technical infrastructure supports scalability and reliability, suitable for a large enterprise platform. Opportunities exist to further modernize backend services and enhance security automation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 75/100Medium11 findings · partial scanView report
  2. 75/100Medium10 findings · partial scanView report
  3. 81/100Low21 findingsView report
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