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Security report for topdesk.net

TOPdesk · Technology · N/a

Medium risk. 8 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

65/100

Risk levelMedium

0–100, higher is better. How it is calculated

TOPdesk is a technology company specializing in IT service management solutions delivered primarily through SaaS hosting. The website content indicates a focus on providing SaaS hosting, incident management, release notes, and status updates to its customers, positioning itself as an established player in the IT service management market. The company targets business customers requiring reliable ITSM software and support services. Technically, the website uses a combination of Bootstrap, jQuery, Handlebars, and FontAwesome, hosted behind Cloudflare DNS and CDN services. Performance is moderate with basic mobile optimization and accessibility. Security posture shows strengths such as valid SSL certificates and published security contact information, but also weaknesses including lack of HSTS, DMARC, DNSSEC, and incomplete CAA records. The absence of privacy, cookie, and terms of service policies on this page limits compliance visibility. Overall, the site demonstrates moderate professionalism and trustworthiness but would benefit from enhanced security configurations and clearer privacy compliance documentation.

Scanned

This is an earlier scan of topdesk.net. View the latest report

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

8 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching topdesk.net

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
45
Email security
85
DNS health
65
Network security
100
GDPR outside view
25
Average
65

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

TOPdesk operates in the technology sector with a SaaS business model focused on IT service management. Its market positioning is that of a mature provider offering comprehensive SaaS hosting and support services. The company leverages partnerships and maintains active social media channels to engage customers. Revenue streams likely include SaaS subscriptions and support contracts. The target customer segments are enterprises and organizations requiring ITSM solutions. The company shows consistent branding and basic content quality. The DNS and security TXT records indicate a proactive approach to vulnerability disclosure and incident response. However, the lack of visible privacy and cookie policies on this page suggests potential gaps in regulatory compliance communication.

Security posture

The security posture of the domain topdesk.net is moderate. The presence of a valid SSL certificate and published security contact email in DNS TXT records are positive indicators. The domain publishes a security policy URL and has SPF configured correctly, reducing email spoofing risks. However, the absence of DMARC and DNSSEC, lack of HSTS, and misconfigured CAA records represent significant security gaps. The SSL configuration lacks detailed protocol and cipher suite information, which may indicate suboptimal TLS settings. No security headers were detected in the provided data. Incident response readiness is supported by a dedicated security contact email. Overall, the domain demonstrates awareness of security best practices but requires improvements to meet higher security standards and compliance requirements.

Recommendations

  1. Enable HTTP Strict Transport Security (HSTS) with includeSubDomains and preload to enforce HTTPS and protect against downgrade attacks.
  2. Implement a DMARC policy to enhance email security and prevent phishing and spoofing.
  3. Activate DNSSEC to ensure DNS integrity and prevent cache poisoning attacks.
  4. Correct and properly configure CAA DNS records to restrict certificate issuance to authorized CAs.
  5. Review and update SSL/TLS configuration to specify supported protocols and strong cipher suites for improved encryption security.
Technical notes

Notes

The website employs a technology stack including Bootstrap 4 alpha, jQuery 3.1.1, Tether, Handlebars, FontAwesome, and Adobe Typekit fonts. Hosting and DNS are managed via Cloudflare, providing CDN and security benefits. Performance metrics indicate moderate load times and resource counts. Mobile optimization is good, but accessibility and SEO optimizations are basic. The absence of CMS identification suggests a custom or proprietary platform. The SSL certificate is valid but lacks detailed protocol and cipher suite information, indicating potential technical debt or incomplete TLS configuration. DNS records show SPF is configured correctly, but DMARC and DNSSEC are missing. The site lacks privacy and cookie policies, which may impact compliance and user trust. Overall, the technical infrastructure is functional but would benefit from modernization and enhanced security configurations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 65/100Medium30 findingsView report
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