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Security report for tickethouse.it

Technology · Italy

High risk. 10 critical or high findings in GDPR outside view, Security headers and 2 other checks.

Security score

44/100

Risk levelHigh

0–100, higher is better. How it is calculated

Ticket House is a newly launched Italian IT support platform offering a ticketing system for customer assistance and remote support utilities. The website presents a clean, professional design built on WordPress with Oxygen builder, targeting customers seeking efficient IT problem resolution. The platform emphasizes simplicity and speed in opening support tickets and provides information about partner companies involved in service delivery. Technically, the site uses modern web technologies including HTTPS and DNSSEC for domain security, but lacks advanced security headers and privacy policies. No contact details or social media presence are visible, which limits direct customer engagement and trust signals. Overall, the site is functional and well-structured but requires enhancements in privacy compliance and security best practices.

Scanned

NIS2 and GDPR posture

GDPR outside view
10/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

10 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

Need hands-on remediation? Email guard@offseq.com

Keep watching tickethouse.it

This scan found 28 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
15
Email security
85
DNS health
60
Network security
20
GDPR outside view
10
Average
44

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention tickethouse.it, from OffSeq Breach.

No leaked records found

Breach holds no records for tickethouse.it right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The business operates in the technology sector, focusing on IT support and remote assistance services. Its market positioning appears to be a small, specialized service provider targeting Italian customers. The business model revolves around providing a ticketing platform and related utilities, likely generating revenue through service contracts or support agreements. The presence of partner companies suggests a collaborative ecosystem to deliver comprehensive IT solutions. The recent domain registration aligns with a startup or new service launch. Lack of detailed business information and contact data suggests an early-stage or limited public-facing operation.

Security posture

The website benefits from HTTPS and DNSSEC, ensuring encrypted communication and domain integrity. However, the absence of common security headers such as Content-Security-Policy, X-Frame-Options, and others reduces protection against common web attacks. No privacy or cookie policies are present, indicating non-compliance with GDPR requirements. No incident response or security contact information is provided, limiting the ability to report or respond to security issues. The site does not expose sensitive data or use vulnerable libraries based on the provided content. Overall, the security posture is moderate but requires improvements to meet best practices and regulatory compliance.

Recommendations

  1. Implement comprehensive privacy and cookie policies to ensure GDPR compliance.
  2. Add standard security headers to enhance protection against web vulnerabilities.
  3. Publish clear contact information including support and security incident channels.
  4. Regularly update WordPress and plugins to mitigate vulnerabilities.
  5. Consider adding analytics and marketing tools with transparent user consent mechanisms.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Description
Ticket House offers a ticketing system for assistance, providing a simple, fast, and efficient way to open support tickets. The site also provides utilities for remote assistance software downloads and information about the group of companies involved.
Key services
ticketing system for support, remote assistance utilities, information about partner companies
Content quality
good
Branding
consistent

Technology

Stack
WordPress 6.8.3, jQuery 3.7.1, Oxygen Builder 4.9.1, AOS (Animate On Scroll) library
Frameworks
WordPress
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
poor

Security

Observed score
55/100
Good practices seen
  • HTTPS enabled
  • DNSSEC enabled

Analytics and tracking

Tracking level
minimal
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website is a newly launched IT support ticketing platform.
  2. No privacy, cookie, or terms of service policies found.
  3. No contact emails, phone numbers, or physical addresses explicitly listed.
  4. No security or incident response policies visible.
  5. Uses WordPress with Oxygen builder and jQuery.
  6. No analytics or advertising scripts detected.
  7. No forms present on the homepage to analyze.
  8. Content is in Italian language targeting Italian users.
  9. No social media links found.
  10. Website uses HTTPS and DNSSEC, indicating good domain security.
Technical notes

Notes

The website is built on WordPress 6.8.3 using Oxygen builder and jQuery 3.7.1, indicating a modern and flexible CMS environment. The use of AOS library adds animation effects enhancing user experience. The site loads fonts from Google Fonts and uses HTTPS with DNSSEC enabled, reflecting good domain and transport security. Performance is moderate with no explicit speed optimizations detected. Mobile optimization is good with responsive design elements. SEO optimization is minimal, with meta tags present but no Open Graph or structured data for enhanced search visibility. Accessibility features are basic, with some ARIA or screen reader considerations absent. Overall, the technical implementation is solid but can be improved with SEO and accessibility enhancements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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