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Security report for thulium.com

Thulium sp. z o.o. · Technology · Poland

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

Thulium sp. z o.o. operates a professional SaaS platform providing multichannel contact center solutions including email, phone, chat, Facebook Messenger, and SMS support. The company targets businesses seeking efficient customer support tools and positions itself as a comprehensive solution provider in this niche. The website is well-structured, modern, and optimized for performance and mobile use, reflecting a mature digital infrastructure. Security posture is strong with HTTPS enforced and domain protections in place, though some improvements such as enabling DNSSEC and publishing explicit security policies could enhance trust further. Overall, the domain registration data aligns well with the business claims, supporting legitimacy and trustworthiness. The site uses standard analytics and marketing tools with appropriate cookie consent mechanisms, indicating good privacy compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, LinkedIn, YouTube

      What to do: Document all third-party data sharing in your privacy policy

Need hands-on remediation? Email guard@offseq.com

Keep watching thulium.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
70
Email security
70
DNS health
85
Network security
100
GDPR outside view
35
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Thulium's market positioning as a SaaS contact center provider leverages multichannel communication to serve business clients. Their business model is subscription-based SaaS, focusing on customer support efficiency. The company appears medium-sized, founded in 1999, with a consistent brand presence and clear contact channels. The use of structured data and social media integration supports marketing and trust. No parent or subsidiary companies were identified. The company benefits from a stable domain and hosting infrastructure, likely on Microsoft Azure, supporting scalability and reliability.

Security posture

The website demonstrates a solid security foundation with HTTPS, domain status protections, and no visible sensitive data exposure. However, the absence of DNSSEC and explicit security or incident response policies are gaps. No security.txt or vulnerability disclosure information was found. The use of third-party scripts like Google Analytics and Facebook Pixel is standard but requires ongoing monitoring for vulnerabilities. Overall, the security maturity is good but could be improved with formalized policies and enhanced DNS security.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS integrity and security.
  2. Publish a dedicated security policy and incident response contact information on the website.
  3. Implement security headers such as Content-Security-Policy and X-Content-Type-Options to harden the site.
  4. Establish a vulnerability disclosure program or publish a security.txt file to encourage responsible reporting.
  5. Regularly audit third-party scripts and dependencies to mitigate supply chain risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Thulium sp. z o.o.
Description
Thulium is the only tool you need to support your customers quickly and efficiently. We provide SaaS platform for customer support via multiple channels of communication: e-mail, phone, chat, Facebook Messenger and SMS.
Key services
Customer support via e-mail, Phone support, Chat, Facebook Messenger, SMS
Content quality
good
Branding
consistent

Technology

Stack
Gatsby, React, Google Tag Manager, Google Analytics, Cookiebot, Azure DNS
Frameworks
Gatsby, React
Platforms
SaaS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status includes clientDeleteProhibited etc.
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel (implied by connect.facebook.net)
Marketing tools
Cookiebot
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professional and business-focused on SaaS contact center solutions.
  3. No explicit privacy or security policy pages found in HTML but implied via terms and cookie consent.
  4. Use of modern web technologies and good SEO practices.
  5. No visible security vulnerabilities or exposed sensitive data.
  6. Contact information is clearly provided in structured data.
  7. No suspicious or malicious external domains detected.
Technical notes

Notes

The website is built using Gatsby and React, indicating a modern static site generation approach that supports fast loading and good SEO. Hosting appears to be on Microsoft Azure, providing reliable infrastructure. The site includes Google Tag Manager and Cookiebot for analytics and cookie consent management, reflecting compliance with privacy regulations. Mobile optimization and accessibility are well addressed. No CMS detected, which reduces attack surface but requires developer expertise for updates. Overall, the technical implementation is robust with opportunities to enhance security headers and DNS configuration.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 79/100Low22 findingsView report
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