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Security report for teamsupport.com

TeamSupport · Technology · United States

Medium risk. 4 critical or high findings in Security headers and GDPR outside view.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

TeamSupport is a medium-sized technology company specializing in B2B SaaS customer support platforms. Their website highlights AI-powered help desk ticketing, live chat, and analytics solutions designed to transform customer support into a business growth driver. The company targets B2B SaaS providers and customer support teams, positioning itself as a specialized provider with advanced AI capabilities. Technically, the website is built on WordPress with modern JavaScript libraries and integrates tools like Google Tag Manager and SnapEngage. Hosting is via Amazon AWS DNS infrastructure. Security posture is adequate with valid SSL and several security headers, but lacks modern TLS support and HSTS enforcement. Privacy policies are comprehensive and GDPR compliant, though no explicit cookie consent mechanism is detected. Overall, the site is professionally designed with excellent content quality and user experience, supported by customer testimonials and social media presence.

Scanned

NIS2 and GDPR posture

GDPR outside view
43/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching teamsupport.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
70
Security headers
50
Email security
80
DNS health
85
Network security
100
GDPR outside view
43
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

TeamSupport operates in the competitive B2B SaaS customer support market, leveraging AI to differentiate its offerings. Its business model is subscription-based SaaS, focusing on providing integrated ticketing, live chat, and analytics to improve customer retention and satisfaction. The company emphasizes proactive customer distress monitoring and product decision support through analytics. Partnerships with Digital Silk for web design and G2 for customer reviews enhance its market credibility. The presence of multiple service subdomains indicates a mature service ecosystem. The company targets mid-sized to enterprise B2B customers, with a focus on SaaS and manufacturing industries. Growth indicators include AI integration and extensive resource content such as blogs, ebooks, and case studies.

Security posture

The website demonstrates a moderate security maturity level with valid SSL certificates and implementation of key security headers like X-Content-Type-Options, X-Frame-Options, and X-XSS-Protection. However, the SSL configuration lacks support for TLS 1.2 or higher, and HSTS is not enabled, which are critical for modern web security. DNSSEC and CAA records are absent, reducing DNS security. The Content-Security-Policy is in report-only mode, limiting its effectiveness. No explicit incident response or vulnerability disclosure information is found, indicating potential gaps in transparency and readiness. Privacy policies are comprehensive and GDPR compliant, but cookie consent mechanisms are missing, which may pose compliance risks. Overall, the security posture is adequate but requires improvements to meet best practices and regulatory standards.

Recommendations

  1. Enable HSTS with includeSubDomains and preload to enforce HTTPS and prevent downgrade attacks.
  2. Upgrade SSL/TLS configuration to support TLS 1.2 or TLS 1.3 protocols for stronger encryption.
  3. Enforce Content-Security-Policy rather than report-only to mitigate XSS and code injection risks.
  4. Implement DNSSEC and CAA records to enhance DNS security and restrict certificate issuance.
  5. Establish and publish a vulnerability disclosure policy and incident response contact information.

Contact details published on the site

Addresses
Legal name
TeamSupport
Technical notes

Notes

The website is built on a WordPress CMS platform with a modern front-end stack including jQuery, Swiper, and custom JavaScript modules. It uses Gravity Forms for data collection and integrates third-party services such as Google Tag Manager and SnapEngage for analytics and live chat. Hosting is managed via Amazon AWS DNS infrastructure. Performance is fast with optimized image loading and lazy loading techniques. Mobile optimization and accessibility are good, supported by responsive design and semantic HTML. SEO is well implemented with Yoast SEO plugin, Open Graph tags, and structured JSON-LD data. Technical risks include outdated SSL/TLS protocols and lack of DNS security features, which could impact business operations if exploited.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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