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Security report for talkdesk.com

Talkdesk · Technology · United States

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Talkdesk is a leading global provider of AI-powered cloud contact center software, serving enterprises worldwide with innovative customer experience automation solutions. Their platform integrates AI agents to automate customer interactions across multiple channels, positioning them as a trusted and flexible partner in the customer service technology market. The website reflects a mature digital presence with modern technologies such as Next.js, Google Analytics, and Visual Website Optimizer, ensuring fast performance and good SEO. Security posture is strong with HTTPS enforcement, comprehensive security headers, and use of reCAPTCHA, although explicit security policies and incident response information are not publicly available. The absence of WHOIS data is a notable anomaly but does not detract significantly from the overall trustworthiness given the professional site content and branding. Strategic recommendations include publishing detailed security and incident response policies and enhancing transparency around certifications and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching talkdesk.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
30
Email security
80
DNS health
90
Network security
100
GDPR outside view
58
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Talkdesk operates in the technology sector, specifically targeting enterprise customers requiring cloud-based contact center solutions. Their SaaS business model focuses on delivering AI-enhanced customer experience automation, which is a competitive advantage in the growing cloud contact center market. The company maintains a strong partnership and support ecosystem, as evidenced by dedicated subdomains and social media presence. Their global reach and enterprise focus suggest a large-scale operation with significant market penetration. The website content and structured data confirm a consistent brand message and professional positioning. Growth indicators include multi-language support and extensive resource offerings. No parent or subsidiary companies were identified from the data provided.

Security posture

The website demonstrates a high level of security maturity with HTTPS enforced, robust security headers, and integration of anti-bot measures like Google reCAPTCHA v3. Privacy compliance is well addressed with comprehensive privacy and cookie policies and a consent management platform. However, the lack of a dedicated security policy page, incident response contact information, and vulnerability disclosure mechanisms indicates room for improvement in transparency and readiness. No vulnerabilities or exposed sensitive data were detected in the analysis. Overall, the security posture is strong but could benefit from enhanced communication of security practices and incident handling procedures.

Recommendations

  1. Publish a dedicated security policy page outlining security controls and practices.
  2. Provide clear incident response and vulnerability disclosure contact information.
  3. Disclose security certifications and compliance attestations to enhance trust.
  4. Maintain and update privacy and cookie policies to reflect evolving regulations.
  5. Enhance transparency around data protection officer contact and data retention policies.

Contact details published on the site

Addresses
Legal name
Talkdesk
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Talkdesk
Description
Talkdesk is a global cloud contact center leader for enterprises of all sizes, serving enterprise customers in 100+ countries. Talkdesk drives exceptional business outcomes with an AI-powered cloud contact center platform built for your industry that is trusted, flexible, and innovative.
Key services
Customer Experience Automation, Cloud Contact Center Software, AI-powered customer service solutions
Content quality
excellent
Branding
consistent

Technology

Stack
React (Next.js), Google Analytics, Google Tag Manager, Visual Website Optimizer (VWO), Google reCAPTCHA v3
Frameworks
Next.js
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of CSP to restrict scripts
  • Use of reCAPTCHA v3
  • Secure cookie consent mechanism

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Visual Website Optimizer
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Visual Website Optimizer
Marketing tools
Visual Website Optimizer, Usercentrics CMP
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong use of modern web technologies and analytics
  3. Comprehensive privacy and cookie policies with consent management
  4. No visible security policy or incident response information
  5. WHOIS data unavailable, which is unusual for a large enterprise domain
  6. No suspicious or malicious content detected
  7. Social media presence consistent with brand
  8. Multiple language support available
Technical notes

Notes

The website is built using modern web technologies including React with Next.js framework, ensuring server-side rendering and fast load times. It leverages cloud hosting and CDN services, likely AWS CloudFront, for global performance optimization. Analytics and marketing tools such as Google Analytics, Google Tag Manager, and Visual Website Optimizer are integrated for data-driven decision making. The site is mobile-optimized with responsive design and accessibility considerations. No technical debt or deprecated libraries were detected. Opportunities exist to further improve technical documentation and security disclosures to align with enterprise best practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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