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Security report for sunrisesoftware.com

Sunrise Software · Technology · United Kingdom

Medium risk. 4 critical or high findings in DNS health, SSL/TLS and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Sunrise Software is a UK-based IT service management software provider established in 1994, specializing in AI-powered service desk solutions for public sector organizations including NHS trusts, local councils, universities, and law firms. Positioned as a top ITSM vendor for the NHS, Sunrise offers a comprehensive platform featuring incident management, AI triage via Solvyr, knowledge management, and ITIL-aligned workflows. The company operates on a SaaS model hosted on Microsoft Azure with UK data residency, emphasizing compliance and data sovereignty for its clients. Technically, the website is built on HubSpot CMS with integrations for analytics and marketing tools such as Google Analytics 4, Hotjar, LinkedIn Insight Tag, and Bing UET, reflecting a mature digital infrastructure. Security posture is strong with HTTPS enforcement and security headers, though explicit security policies and incident response contacts are not publicly disclosed. The absence of WHOIS registration data introduces uncertainty about domain legitimacy, warranting further verification. Overall, Sunrise Software presents a professional, trustworthy online presence with strong compliance and technical standards, suitable for its target UK public sector market.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • High

      Domain Expires Soon

      Domain expires in 17 days

      What to do: Renew domain registration before expiration

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

Need hands-on remediation? Email guard@offseq.com

Keep watching sunrisesoftware.com

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
57
Security headers
75
Email security
70
DNS health
50
Network security
100
GDPR outside view
68
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Sunrise Software holds a strong market position within the UK public sector ITSM space, leveraging AI to differentiate its service desk platform. Its G-Cloud approval facilitates procurement by public organizations, enhancing competitive advantage. The company targets medium-sized organizations with 5 to 50 service desk agents, focusing on sectors such as healthcare, government, education, legal, and financial services. The business model centers on SaaS delivery with a focus on compliance, data residency, and AI-driven efficiency gains. Partnerships with parent company Volaris Group and integration with Microsoft Azure underpin operational stability. Marketing and analytics investments indicate a data-driven approach to customer engagement and growth. The lack of visible domain registration data is a potential risk factor but does not detract from the company's established reputation and client base.

Security posture

Sunrise Software demonstrates a solid security posture with HTTPS enforced site-wide, comprehensive security headers, and cookie consent mechanisms aligned with GDPR requirements. The platform is hosted on Microsoft Azure, benefiting from enterprise-grade cloud security and UK data residency, critical for NHS and public sector clients. However, the website lacks a dedicated security policy page and explicit incident response contact details, which are best practices for transparency and readiness. No vulnerabilities or exposed sensitive data were detected in the website content. The integration of multiple tracking and analytics tools is managed with user consent, reflecting privacy-conscious practices. The missing WHOIS data raises questions about domain registration legitimacy but does not directly impact the technical security of the website.

Recommendations

  1. Publish a dedicated security policy page outlining security frameworks and controls.
  2. Provide clear incident response contact information to enhance trust and readiness.
  3. Implement and publish a vulnerability disclosure or security.txt file to encourage responsible reporting.
  4. Verify and update WHOIS domain registration information to improve legitimacy and trust scores.
  5. Continue monitoring and optimizing website performance and accessibility to maintain high user experience standards.

Contact details published on the site

Addresses
Legal name
Sunrise Software
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Sunrise Software
Description
UK-built ITSM and service desk software for NHS trusts, local councils, universities, law firms and other sectors. Powered by Solvyr AI.
Key services
Incident management, Service catalogue, Self-service portal, AI-powered triage (Solvyr), Knowledge management, Change management, ITIL-aligned workflows
Content quality
excellent
Branding
consistent

Technology

Stack
Microsoft Azure, HubSpot CMS, Google Fonts, Hotjar, LinkedIn Insight Tag, Bing UET, JavaScript, HTML5, CSS3
Frameworks
ITIL
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
HubSpot Analytics, Google Analytics 4, Hotjar, LinkedIn Insight Tag, Bing UET
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Bing Ads, LinkedIn Ads
Tracking pixels
Hotjar, HubSpot Analytics, LinkedIn Insight Tag, Bing UET
Marketing tools
HubSpot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong focus on UK public sector IT service management
  3. Use of AI-powered features (Solvyr) highlighted
  4. Good privacy and cookie compliance with consent mechanisms
  5. No visible security policy or incident response contact info
  6. WHOIS data missing, raising questions about domain registration status
  7. Multiple trusted external analytics and marketing tools integrated
  8. No suspicious or malicious content detected
Technical notes

Notes

The website is built on HubSpot CMS, leveraging modern web technologies including HTML5, CSS3, and JavaScript. It uses Microsoft Azure for hosting, ensuring UK data residency and robust cloud infrastructure. Integration with multiple analytics and marketing platforms such as Google Analytics 4, Hotjar, LinkedIn Insight Tag, and Bing UET indicates a mature digital marketing strategy. The site is mobile responsive with good accessibility features and SEO optimization. Performance is moderate, with potential for further optimization. No deprecated or vulnerable libraries were detected. The technical implementation supports the business goals effectively but could benefit from enhanced security transparency and domain registration clarity.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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