Skip to main content

Security report for sprinklr.com

Sprinklr · Technology · N/a

Medium risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

Sprinklr is a leading enterprise software company specializing in AI-powered customer experience management platforms. Their solutions unify front-office teams and digital touchpoints to streamline customer engagement, marketing, advertising, research, and customer care across multiple channels. The company targets large enterprises seeking comprehensive CXM solutions and positions itself as a market leader with advanced AI and analytics capabilities. Technically, the website is built on modern frameworks such as Next.js and React, with strong performance, mobile optimization, and SEO practices. The use of Google Tag Manager and Osano CMP indicates a mature approach to analytics and privacy compliance. Security headers and HTTPS enforcement demonstrate a robust security posture. Security-wise, Sprinklr maintains ISO 27001 and SOC 2 certifications, reflecting a strong commitment to information security and data privacy. While no explicit incident response contacts or vulnerability disclosure policies were found, the overall security practices are solid with no evident vulnerabilities. Overall, the website and business presence indicate a trustworthy and professional enterprise with a strong digital maturity level. The absence of WHOIS data is a minor concern but does not detract significantly from the legitimacy given the comprehensive security and privacy measures in place.

Scanned

This is an earlier scan of sprinklr.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching sprinklr.com

This scan found 20 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
15
Email security
80
DNS health
85
Network security
100
GDPR outside view
83
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Sprinklr operates in the technology sector, focusing on customer experience management for enterprise clients. Their business model revolves around SaaS offerings that integrate AI and machine learning to enhance customer engagement across social media, messaging, chat, SMS, and email channels. The company leverages partnerships and a broad ecosystem including developer and community portals. Their market positioning is strong, targeting large organizations with complex CX needs. Revenue streams likely include subscription fees for platform access and premium services. Growth indicators include extensive product offerings and global language support. Strategic observations highlight a focus on AI innovation and comprehensive CX solutions.

Security posture

Sprinklr demonstrates a mature security posture with HTTPS enforcement, comprehensive security headers, and adherence to recognized standards such as ISO 27001 and SOC 2. The website includes cookie consent mechanisms and privacy policies aligned with GDPR requirements. No exposed sensitive data or vulnerable libraries were detected. However, the absence of a public vulnerability disclosure policy and incident response contact information suggests areas for improvement. The company should consider publishing a security.txt file and explicit incident response contacts to enhance transparency and readiness. Overall, the security culture appears strong but could benefit from increased public communication on security processes.

Recommendations

  1. Publish explicit incident response contact information on the website to facilitate security reporting.
  2. Implement and publicize a vulnerability disclosure policy or security.txt file to encourage responsible disclosure.
  3. Enhance accessibility features to improve inclusivity and compliance with standards.
  4. Maintain regular security audits and update third-party libraries to mitigate emerging vulnerabilities.
  5. Increase transparency around data retention policies and user privacy to strengthen trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Sprinklr
Description
Sprinklr provides an AI-powered customer experience management platform that unifies front-office teams, tools, and touchpoints to eliminate the chaos of multiple CX tools.
Key services
Customer Service, Social Media Management, Marketing and Advertising, Consumer Intelligence, AI and Analytics Platform
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Osano CMP, Webpack
Frameworks
Next.js
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers implemented
  • Cookie consent mechanism
  • No exposed sensitive data detected

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Google Ads
Marketing tools
Optimizely
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is rich, professional, and targeted at enterprise customers.
  3. Strong emphasis on AI-powered customer experience management solutions.
  4. Comprehensive navigation with detailed product and solution offerings.
  5. Good privacy and cookie compliance with consent mechanisms.
  6. Use of modern web technologies and frameworks.
  7. Security best practices are well implemented.
  8. No direct contact emails or phone numbers found in the HTML; contact via forms.
  9. WHOIS data unavailable, which slightly reduces trust but not critical given other trust signals.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, ensuring fast loading times and excellent mobile responsiveness. The use of Google Tag Manager and Osano CMP indicates advanced analytics and privacy management capabilities. The site employs webpack for bundling and optimizes font and image loading for performance. SEO is well addressed with proper meta tags and Open Graph data. Accessibility is good but could be further improved. Hosting details are not explicitly identified but the presence of security headers and HTTPS suggests a professional hosting environment. Technical risks are minimal, with no visible outdated or vulnerable components.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 70/100 −3Medium31 findingsView report
  2. 73/100Medium30 findingsView report
Reviews of this site

Share your experience with sprinklr.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review sprinklr.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.