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Security report for sprinklr.com

Sprinklr · Technology · N/a

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Sprinklr is a leading enterprise software company specializing in AI-native customer experience management platforms. Their platform unifies customer journeys across multiple digital touchpoints, empowering teams to deliver personalized and consistent customer interactions. The company holds a strong market position as a recognized leader in social suites and CCaaS platforms, supported by industry awards and certifications such as ISO 27001 and SOC 2. Technically, the website leverages modern frameworks like React and Next.js, with robust performance and mobile optimization. Security posture is strong with HTTPS enforcement, comprehensive security headers, and cookie consent mechanisms. However, WHOIS data is unavailable, likely due to privacy protection, which is justified for an enterprise SaaS provider. Overall, Sprinklr demonstrates a mature digital presence with good privacy compliance and security practices.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching sprinklr.com

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
15
Email security
80
DNS health
80
Network security
100
GDPR outside view
68
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Sprinklr operates in the technology sector, targeting large enterprises requiring unified customer experience solutions. Their business model is SaaS-based, offering suites for customer service, social media management, marketing, and AI-powered insights. The company emphasizes AI integration and digital transformation, serving diverse industries globally. Their ecosystem includes partner and developer platforms, enhancing extensibility and community engagement. The absence of direct contact information on the main site suggests a focus on enterprise sales channels. Sprinklr's market presence is reinforced by comprehensive content, multi-language support, and strong branding consistency.

Security posture

The website exhibits a high security maturity level with enforced HTTPS, multiple security headers, and a cookie consent framework compliant with GDPR. No exposed sensitive data or vulnerable libraries were detected in the HTML content. Certifications such as ISO 27001 and SOC 2 indicate adherence to recognized security standards. However, the site lacks explicit incident response contact details and a vulnerability disclosure policy, which are recommended for enhanced transparency and readiness. Overall, the security posture is robust but could benefit from improved incident response communication.

Recommendations

  1. Publish clear incident response and security contact information on the website.
  2. Implement and publicize a vulnerability disclosure or security.txt file to encourage responsible reporting.
  3. Provide direct contact details for the Data Protection Officer to enhance GDPR compliance transparency.
  4. Maintain regular security audits and update security headers and policies accordingly.
  5. Enhance user trust by including more visible business contact information and certifications.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Sprinklr
Description
Sprinklr provides an AI-native customer experience management platform that unifies customer journeys, connects touchpoints, empowers teams, and elevates conversations to earn lasting loyalty.
Key services
Customer Service, Social Media Management, Consumer Intelligence, Marketing and Advertising, AI-powered Customer Experience
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Osano Consent Management, Webpack
Frameworks
React, Next.js
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Cookie consent with opt-in/out
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
Google Analytics, Google Tag Manager, Optimizely
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Optimizely
Marketing tools
Optimizely, Osano Consent Management
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Comprehensive cookie consent and privacy mechanisms are implemented.
  3. No direct contact emails or phone numbers found on main pages.
  4. Strong use of modern web technologies and frameworks.
  5. Security headers and HTTPS are properly configured.
  6. WHOIS data unavailable or privacy protected, common for enterprise domains.
  7. Multiple language versions available indicating global presence.
  8. Clear branding and professional design throughout the site.
Technical notes

Notes

The website is built using modern web technologies including React and Next.js, ensuring fast load times and excellent mobile responsiveness. The use of Google Tag Manager and Optimizely indicates advanced analytics and A/B testing capabilities. The site employs Osano for cookie consent management, reflecting a mature approach to privacy compliance. No CMS was explicitly detected, suggesting a custom or headless CMS solution. Hosting details are not explicitly available but performance and security configurations indicate a professional hosting environment. The technical infrastructure supports a scalable and secure enterprise-grade platform.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 74/100 +1Medium28 findingsView report
  2. 73/100Medium30 findingsView report
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